ECXO

JULY 22, 2024

Unlocking B2B Success: The Essential Role of Onboarding, Design, and Customer Experience In the competitive world of B2B software and services, the trifecta of effective onboarding, innovative design, and exceptional customer experience is pivotal for driving adoption and fostering long-term customer relationships. This article aims to explore the true impact of these elements on B2B growth, debunking the notion that they are secondary to success.

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InMoment XI

JULY 22, 2024

Did you know that 77% of customers expect to interact with someone immediately when they contact a company during a crisis? In our hyper-connected world, tech outages and cybersecurity incidents have become an unfortunate reality. The recent global outage affecting major service providers like Microsoft and CrowdStrike has highlighted the need for businesses to be prepared.

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Banking Feedback Social Media Call Center 195

The DiJulius Group

JULY 22, 2024

Learn how to attract top talent by using an interview process like the one we describe here. *The following is an excerpt from our new book, The Employee Experience Revolution: Increase Morale, Retain Your Workforce, and Drive Business Growth “Stop trying to find great employees; instead, focus on becoming the type of business great. Read Full Article The post How to Attract Top Talent – How One Company Attracts the Top 1% appeared first on The DiJulius Group.

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Company How To Employee Experience Groups 89

Joe Rawlinson

JULY 22, 2024

In today’s competitive business landscape, fostering a positive work environment isn’t just about salaries and perks—it’s about showing genuine appreciation for your employees’ hard work. One effective way to do this is through thoughtful, customized merchandise that not only acknowledges their contributions but also motivates them for continued success.

Apparel 78

Apparel Return on Investment Sports Culture 78

Speaker: Becky Parisotto

Fulfillment is no longer just about getting products from point A to point B – it's about crafting seamless, scalable, customer first experiences. Flexible fulfillment strategies are more important than ever for those aiming to stay ahead and build resilience as retail enters a new era in 2025. Learn how to optimize fulfillment processes, tackle complex, multi-vendor orders, and create seamless customer experiences – from white-glove delivery for high-value items to quick-ship solutions for ever

Retail

Forrester's Customer Insights

JULY 22, 2024

Google announced today it’s finally doing what everyone suspected and reversing its decision to deprecate third-party cookies in Chrome. After repeated delays in a four-year-long saga, marketers and advertisers grew increasingly skeptical. In Forrester’s Marketing Survey 2024, 61% of B2C marketers said they do not believe that Google will deprecate the third-party cookie.

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B2C Advertising Survey Marketing 62

BirdEye

JULY 22, 2024

What happens when you blend cutting-edge technology with a relentless focus on customer feedback? You get Birdeye. We’re thrilled to announce that Birdeye has made waves in G2 Crowd’s Summer 2024 Reports by securing the top spot and winning multiple awards in several categories. Let’s dive into Birdeye’s outstanding performance in these G2 Crowd reports.

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Report Social Media Healthcare Customer Satisfaction 59

Optimove

JULY 22, 2024

Take the next step with our CRM marketer evolution curve Download Now Why it Matters: A CRM (Customer Relationship Management) Marketing strategy ensures brands deliver personalized, relevant communications for each customer’s journey. It is at the heart of driving customer loyalty, retention, growth, and a brand’s profits. This post is a top-line guide for marketers to create an effective CRM strategy.

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BirdEye

JULY 22, 2024

Do you feel like your social media efforts are flying blind? It’s time to enhance your online presence and harness the full potential of social media. We are now introducing a Birdeye Social free trial, allowing you to test drive our cutting-edge AI-powered platform designed to revolutionize social media management for local businesses. With Birdeye Social , you can effortlessly manage your social media accounts, schedule and publish posts, engage with your audience, and analyze performanc

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Social Media How To Case Study Report 59

Amplifai Coaching Category

JULY 22, 2024

Discover the best call center coaching software for 2024. Our comprehensive guide explores the benefits, key features, and top solutions to empower your team leaders, drive agent performance, and elevate customer experience.

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Call Center Software Customer Experience Customers 52

Speaker: Carolyn Clark and Miriam Connaughton

The future of HR is here, and it's all about collaboration, innovation, and impact. Join us for a forward-thinking session where seasoned experts Miriam and Carolyn will share insights and practical strategies to help you stay ahead of evolving HR trends. Discover how to build strong partnerships with internal teams to craft a transparent, authentic, and connected workforce experience.

Employee Experience

CSM Magazine

JULY 22, 2024

Ofer Ronen, co-founder and CEO of Tomato.ai, explains how artificial intelligence (AI) software and solutions are on the cusp of revolutionizing the call center industry. Artificial intelligence (AI) software and solutions are on the cusp of revolutionizing the call center industry. While the technology is not new, more companies are viewing it as critical to their long-term success.

Call Center 52

Call Center Self Service Contact Center Knowledge Base 52

Amplifai Coaching Category

JULY 22, 2024

25+ gamification statistics showcasing its impact on employee productivity, customer engagement, and business growth. Learn why 70% of top companies are already using gamification in their organization and why you should be too.

Gamification 52

Gamification Customer Engagement Engagement Company 52

SurveySensum

JULY 22, 2024

Have you ever left a survey in the middle, overwhelmed by the endless stream of questions? Yes, we have all been there. It feels like brands want to know every single detail of our experience, but honestly, who has the time for that? That’s where the magic of the 5 star rating scale comes into play to create engaging survey designs ! They work best to gather quick and important feedback because they are simple, straightforward, and incredibly effective.

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Examples Tips Touchpoint Survey 52

Forrester's Customer Insights

JULY 22, 2024

Summer is officially here – and we know this not simply because the calendar says so, but also because the scorching temperatures outside are testing every thermometer’s limits (and ours, too). The intense heat forces us to adapt our plans and navigate unpredictable summer storms, leaving us to pivot quickly to find alternative activities.

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Customer Success Strategy Customers B2B 36

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Customer education has become a key driver for growth, retention, and product adoption. Our latest 2024 State of Customer Education Report uncovers critical data and insights from a survey of over 200 industry leaders, offering a look at the evolving role of education in driving business success. Inside, you'll find data on key trends and strategies, including: Strategies for Scaling & Customization: Find out which investments in learning technology deliver the biggest ROI and scalability.

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Happy or Not

JULY 22, 2024

Any restaurant business facing competition must have a strategy to ensure customer loyalty and achieve long-term success. Loyal customers mean ever-flowing streams of cash and may represent your brand by word-of-mouth, drawing in new customers. Here are practical ways to increase customer loyalty in restaurants, incorporating feedback and insights. Understand customer feedback Customer feedback is one of the best ways to increase customer loyalty in the food services industry.

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Loyalty Social Media How To Loyalty Programs 36

Forrester's Customer Insights

JULY 22, 2024

Lenovo was first established in 1984 with only 11 entrepreneurs. On its 40 years anniversary, Lenovo has become a multinational corporation with $62 billion revenue and 77,000 employees worldwide, ranking at 217 in the Fortune Global 500. In 2014, Lenovo began diversifying its business by acquiring Motorola Mobility and IBM’s x86 server division.

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Innovation Customers 36

Kerry Bodine

JULY 22, 2024

I spent last Wednesday and Thursday with Michael Dila in Toronto, planning our upcoming retreats for Leadership in the Age of AI. One of the critical leadership traits we’ve identified is an ecosystem mindset : a way of thinking that addresses the potential impact of your decisions on people, organizations, society, and the world in which we live. Michael and I talked at length about the fragility of the systems we rely on to sustain our businesses and our lives — and the risk that AI potential

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Leadership Airlines Travel System 120