Calabrio

FEBRUARY 28, 2025

Analytics Voice Analytics: Unlock Insights in Your Contact Center Conversations Share In the data-driven contact center of today, understanding the nuances of customer conversations is paramount. And with the help of voice analytics solutions, call centers can leverage AI to turn the voice of the customer into a source of valuable insights. What is voice analytics?

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Contact Center Analytics Self Service Analysis 130

AWS Machine Learning

FEBRUARY 28, 2025

This post was written by Claudiu Bota, Oleg Yurchenko, and Vladyslav Melnyk of AWS Partner Automat-it. As organizations adopt AI and machine learning (ML), theyre using these technologies to improve processes and enhance products. AI use cases include video analytics, market predictions, fraud detection, and natural language processing, all relying on models that analyze data efficiently.

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CSM Magazine

FEBRUARY 28, 2025

Financial fraud is on the rise, impacting organizations across the globe and costing billions of dollars each year. From cybercriminals breaching payment systems to internal bad actors manipulating data for personal gain, the array of threats facing financial institutions has become both widespread and increasingly sophisticated. Beyond the immediate financial losses, fraud also inflicts serious reputational damageundermining customer trust and incurring the scrutiny of regulators.

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Government Data Financial Banking 52

AWS Machine Learning

FEBRUARY 28, 2025

AWS DeepRacer League 2024 Championship finalists at re:Invent 2024 The AWS DeepRacer League is the worlds first global autonomous racing league powered by machine learning (ML). Over the past 6 years, a diverse community of over 560,000 builders from more than 150 countries worldwide have participated in the League to learn ML fundamentals hands-on through the fun of friendly autonomous racing.

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Speaker: Jason Cottrell and Gireesh Sahukar

Retailers know the clock is ticking–legacy SAP Commerce support ends in 2026. Legacy platforms are becoming a liability burdened by complexity, rigidity, and mounting operational costs. But modernization isn’t just about swapping out systems, it’s about preparing for a future shaped by real-time interactions, AI powered buying assistants, and flexible commerce architecture.

Roadmap

CSM Magazine

FEBRUARY 28, 2025

Navigating the aftermath of a truck accident can feel overwhelming. Amidst physical recovery, emotional distress, and financial burdens, pursuing legal action might seem daunting. However, enlisting the expertise of a truck accident attorney can significantly ease this process. Understanding what such a legal professional requires to construct a robust case can empower individuals seeking justice and compensation.

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Insurance Financial Healthcare Industry 52

ChurnZero

FEBRUARY 28, 2025

This is a guest post by Jan Young,founder of Jan Young CX and StepUpXChange. You might be surprised to know that SaaS companies can learn a lot from their consumer subscription counterparts. I have spent over 20 years studying and working in the trenches of the membership economy, both with B2B and B2C organizations. There are certainly tactics that work best for specific groups: by industry (software vs hardware, or retail, or services, or healthcare, etc.) by size and stage (startup, closely h

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Blueshift

FEBRUARY 28, 2025

“Get closer than ever to your customers. So close that you tell them what they need well before they realize it themselves.” – Steve Jobs T his quote is everywherewoven into articles, echoed in speeches, and shared endlessly across social media. It captures the genius of Steve Jobs, the visionary who redefined Apple and revolutionized the way we interact with technology.

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Brandwatch CX

FEBRUARY 28, 2025

Discover how to navigate LinkedIn Ads Manager for impactful campaigns. Optimize your strategy and achieve your marketing goals. Read the article now.

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B2B Management Strategy Marketing 92

Forrester's Customer Insights

FEBRUARY 28, 2025

Too many companies invest in CX to improve what their customers say about their experiences, rather than to actually improve those experiences. At CX Summit EMEA 2025, learn how to create better, more meaningful experiences that foster loyalty and growth.

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Metrics Loyalty Customer Experience Company 26

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In 2025, contact centers aren’t just changing—they’re being rebuilt by AI. This no-fluff, executive-ready guide shows you how to capitalize on the transformation. Inside: proven ROI calculators, workforce optimization tactics, deflection strategies, and a 90-day AI deployment plan. Built for CIOs, COOs, CX leaders, and contact center strategists, it goes beyond buzzwords into play-by-play implementation.

Contact Center

Brandwatch CX

FEBRUARY 28, 2025

Discover how Facebook automation can elevate your marketing strategy. Read the guide to streamline your efforts and improve engagement.

Social Media 59

Social Media Strategy Engagement Marketing 59

Forrester's Customer Insights

FEBRUARY 28, 2025

Read this blog for Forrester's take on FinovateEurope 2025: What's hot, and what's not.

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Financial Customers 26

AWS Machine Learning

FEBRUARY 28, 2025

Amazon Q Business is a fully managed, generative AIpowered assistant that empowers enterprises to unlock the full potential of their data and organizational knowledge. With Amazon Q Business, you can quickly access answers to questions, generate summaries and content, and complete tasks by using the expertise and information stored across various data sources and enterprise systems within your organization.

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Resources Report Data Innovation 81

AWS Machine Learning

FEBRUARY 28, 2025

Organizations across many industries are harnessing the power of foundation models (FMs) and large language models (LLMs) to build generative AI applications to deliver new customer experiences, boost employee productivity, and drive innovation. Amazon Bedrock , a fully managed service that offers a choice of high-performing FMs from leading AI companies, provides the easiest way to build and scale generative AI applications with FMs.

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What does customer service excellence look like in 2024? According to our report with insights from CX expert Shep Hyken, customer expectations are at an all-time high, and there’s a bigger shift toward self-service and leveraging AI capabilities.

Self Service