CSM Magazine
NOVEMBER 13, 2024
The importance of trust in today’s digital environment cannot be overstated. In order for customers to want to do business with you, they need to be able to trust you and not have any doubt that their information will be protected. One key way that businesses can establish this trust is by demonstrating their commitment to security and becoming SOC 2 compliant.
InMoment XI
NOVEMBER 13, 2024
Did you know that U.S. companies could save over $35 billion annually by satisfying existing customers? Understanding why customers want to leave can help you retain them and reduce acquisition costs. But, how do you identify customers at risk of leaving? You could guess based on their activity, but that would be ineffective. Instead, you need to leverage churn prediction to learn why customers may leave and what you can do about it.
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Retently
NOVEMBER 13, 2024
Shopping online is more than just convenient – it’s the new normal. But as ecommerce grows, so do customer expectations. Today’s shoppers aren’t just looking for products; they’re looking for experiences. A seamless, personalized, and engaging buyer journey is the difference between a one-time shopper and a loyal customer. This is why Customer Experience has become the heart of online retail success.
AWS Machine Learning
NOVEMBER 13, 2024
Live streaming has been gaining immense popularity in recent years, attracting an ever-growing number of viewers and content creators across various platforms. From gaming and entertainment to education and corporate events, live streams have become a powerful medium for real-time engagement and content consumption. However, as the reach of live streams expands globally, language barriers and accessibility challenges have emerged, limiting the ability of viewers to fully comprehend and participa
Speaker: Jay Allardyce, Deepak Vittal, and Terrence Sheflin
As we look ahead to 2025, business intelligence and data analytics are set to play pivotal roles in shaping success. Organizations are already starting to face a host of transformative trends as the year comes to a close, including the integration of AI in data analytics, an increased emphasis on real-time data insights, and the growing importance of user experience in BI solutions.
Adrian Swinscoe
NOVEMBER 13, 2024
I’ve followed HubSpot’s progress over the years from them pioneering the inbound marketing space over 15 years ago to where they are now a provider of […] The post Unlocking Growth: Key Insights from HubSpot’s GROW Europe 2024 Event first appeared on Adrian Swinscoe.
Customer Experience Update brings together the best content for Customer Experience and Customer Management professionals from the widest variety of industry thought leaders.
2020 Research
NOVEMBER 13, 2024
The integration of Artificial Intelligence (AI) and advanced technologies into market research practices sparks a blend of both enthusiasm and caution among industry leaders. To embrace this dialogue, we hosted a panel of experts for our Sago Vision ’25 session, “Igniting Innovation: Exploring the Intersection of AI, Tech, and Market Research Realities.” The speakers included Matthew Geary, Director of Research and Insights at Lenovo; Rick Kelly, Chief Strategy Officer at Fuel
AWS Machine Learning
NOVEMBER 13, 2024
You can now register machine learning (ML) models in Amazon SageMaker Model Registry with Amazon SageMaker Model Cards , making it straightforward to manage governance information for specific model versions directly in SageMaker Model Registry in just a few clicks. Model cards are an essential component for registered ML models, providing a standardized way to document and communicate key model metadata, including intended use, performance, risks, and business information.
Optimove
NOVEMBER 13, 2024
See the difference control groups make in this guide Download Now Why it Matters: Optimove Insights’ latest Report provides a comprehensive analysis of consumer shopping behavior from the 2023 holiday season. This data-rich report dives into over two million e-commerce transactions, comparing Black Friday and Cyber Monday performance to non-holiday periods to uncover actionable insights that brands can leverage to optimize their holiday marketing strategies.
AWS Machine Learning
NOVEMBER 13, 2024
The financial and banking industry can significantly enhance investment research by integrating generative AI into daily tasks like financial statement analysis. By taking advantage of advanced natural language processing (NLP) capabilities and data analysis techniques, you can streamline common tasks like these in the financial industry: Automating data extraction – The manual data extraction process to analyze financial statements can be time-consuming and prone to human errors.
Speaker: Miriam Connaughton and Donald Knight
As organizations scale, keeping employees connected, engaged, and productive can seem like a monumental task. But what if AI could help you do all of this and more? AI has the power to help, but the key is implementing it in a way that enhances, rather than replaces, human connection. Join us for an exploration into how industry trailblazers are using AI to transform employee experience at scale while addressing both the potential and the pitfalls.
CSM Magazine
NOVEMBER 13, 2024
Picture this: You’re sitting at your desk, surrounded by a mountain of textbooks, notes scattered like confetti, and a to-do list that seems to be multiplying by the minute. Deadlines are looming, your brain is fried, and you’re starting to feel like you’re drowning in a sea of assignments. We’ve all been there, those moments when the weight of academic expectations feels like it’s crushing us.
Gainsight
NOVEMBER 13, 2024
Welcome to the first day of Pulse Europe 2024 , Gainsight’s annual conference held at the beautiful RAI Amsterdam. This year, thousands of customer success professionals gathered from around the globe to connect, learn, and share insights about the evolving landscape of customer success in an era increasingly defined by technology and artificial intelligence.
CSM Magazine
NOVEMBER 13, 2024
In an ever-dynamic world where technology is on the rise, intellectual property (IP) cannot be underestimated since it is an essential component in revising prospects and growth for companies. However, the management of IP assets–which includes patents, trademarks, trade secrets, and copyrights—necessitates utmost order and security measures. IP Management Software defines a centralised solution to track, safeguard, and maximise the value of these assets.
Brandwatch CX
NOVEMBER 13, 2024
Learn to navigate Facebook Business Manager with our practical guide. Read the article and boost your ad performance and streamline management.
Speaker: Jennifer Wright and Nick Barron
2025 is right around the corner, and with it comes a new wave of consumer expectations, competitive pressures, and operational challenges. Success lies in finding the balance between operational flexibility and creating experiences that keep customers coming back. The future of retail belongs to those who can stay ahead of shifting customer preferences and marketing trends. 🔮 In this session, we’ll dive deep into what it takes to keep customers engaged and your operations nimble, no matt
CSM Magazine
NOVEMBER 13, 2024
As organizations move towards cloud-based environments and enable remote work, adopting a Zero Trust Security model has become a necessity. The core principle of Zero Trust is simple yet powerful: never trust, always verify. It assumes that no user, device, or system—whether inside or outside the network—should be trusted by default. Continuous verification and validation are key to ensuring security.
Happy or Not
NOVEMBER 13, 2024
Exceptional customer service goes beyond simply addressing customer inquiries—it involves anticipating needs, personalizing customer interactions, and delighting customers at every touchpoint. With countless excellent customer service examples in various industries, it’s clear that companies that prioritize a customer-centric approach stand out in customer service today.
CSM Magazine
NOVEMBER 13, 2024
Privacy solution provider Privado.ai released its 2024 State of Website Privacy Report , which reveals that 75% of the 100 most visited websites in the U.S. and Europe are not compliant with current privacy regulations. Despite stricter privacy enforcement in Europe, Privado found a surprising 74% of top websites in Europe do not honor opt-in consent as required by Europe’s General Data Protection Regulation (GDPR).
Forrester's Customer Insights
NOVEMBER 13, 2024
The global commercial AI software governance market is poised for exceptional growth. Forrester forecasts that by 2030, spending on off-the-shelf AI governance software will more than quadruple, reaching $15.8 billion and capturing 7% of overall AI software spending.
Speaker: Jamie Bernard
Success in product management goes beyond delivering great features - it’s about achieving measurable financial outcomes that resonate across the organization. By connecting your product’s journey with the company’s financial success, you’ll ensure that every feature, release, and innovation contributes to the bottom line, driving both customer satisfaction and business growth.
CSM Magazine
NOVEMBER 13, 2024
With its short, interesting movies that seem to grab consumers almost instantaneously, TikTok has gone global. Still, what drives this compulsive platform? The response is a mix of cutting-edge technology and thorough awareness of human psychology. Examining how TikTok attracts users and keeps them returning for more, this article explores the psychological processes behind the viral algorithm of the platform.
5CA
NOVEMBER 13, 2024
The post October Wrap-Up: Every Month is Cybersecurity Month at 5CA appeared first on 5CA.
CSM Magazine
NOVEMBER 13, 2024
In today’s fast-paced world, service-based industries need tools that can help manage and optimize workflow efficiently. Whether it’s scheduling appointments, managing resources, or tracking projects, having the right tools can significantly improve productivity and customer satisfaction. For example, salons can benefit from [link] , which offers features like online booking and point-of-sale management, allowing them to streamline operations without extra costs.
Forrester's Customer Insights
NOVEMBER 13, 2024
Marketers are ready to move beyond choosing between full-service media generalists and channel specialists. Insights from our newly published media management services Wave shed light on what to look for when evaluating your current agency or looking for a provider.
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This comprehensive report explores the evolving landscape of customer and business expectations, with five key trends that will help you understand your customers and stay ahead of the competition. Discover how your peers are implementing AI to improve customer experience with granular insights into their CX investments and specific AI use cases. For the first time, customers prefer digital channels when interacting with a business.
CSM Magazine
NOVEMBER 13, 2024
Business Systems Ltd , an industry expert in digital communications solutions, and teneo.ai – the AI-driven contact centre platform – are joining forces to present a webinar that focuses on ‘Five Signs Your Contact Centre Needs to Go Digital-First.’ The webinar, scheduled for 19 November 2024, will explore how contact centres can embrace an AI-powered, agentless model to enhance customer satisfaction, reduce churn, and significantly scale operations.
Forrester's Customer Insights
NOVEMBER 13, 2024
The seasons are changing, Christmas catalogs are arriving, the clocks have shifted back an hour (in some countries)… yes, the new year is coming. While we don’t advocate for closing the books on 2024 yet (it’s only November, after all!), now is a great opportunity to consider what’s in store for next year.
CSM Magazine
NOVEMBER 13, 2024
In the competitive world of real estate, exceptional customer service can be the key differentiator that sets you apart from the competition. From first-time buyers to seasoned investors, clients seek agents who are not only knowledgeable but also responsive, attentive, and approachable. Let’s explore ten valuable tips that can elevate your customer service game and help build lasting relationships with your clients according to Verde Trader.
Forrester's Customer Insights
NOVEMBER 13, 2024
AI-powered enterprises will “build” software instead of “buy” it – and many applications in enterprise portfolios will consolidate onto low-code AppGen platforms.
Speaker: Igli Laci, Strategic Finance Leader
In today’s competitive market, pricing is more than just a number — it’s the cornerstone of profitability. The right pricing strategy ensures that you capture the true value of your offering, paving the way for sustainable growth and long-term success. Join Igli Laci, Strategic Finance Leader, in this exclusive session where he will explore how a well-crafted pricing approach balances customer perception with business objectives, creating a powerful tool for securing both competitive advantage a
AWS Machine Learning
NOVEMBER 13, 2024
The market size for multilingual content extraction and the gathering of relevant insights from unstructured documents (such as images, forms, and receipts) for information processing is rapidly increasing. The global intelligent document processing (IDP) market size was valued at $1,285 million in 2022 and is projected to reach $7,874 million by 2028 ( source ).
Forrester's Customer Insights
NOVEMBER 13, 2024
Tech leaders are being asked to do more with fewer resources available, which makes cultivating the right skills in the workforce essential.
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