InMoment XI

MARCH 21, 2025

Competition for customers attention is fiercer than ever. A wrong move on your partbe it failing to solve customers issues or offering subpar supportcould see them looking elsewhere, affecting your retention numbers. To reduce churn, you need to elevate the customer experience (CX). And we know just the solution to help you: conversational Intelligence (CI).

Ecommerce 195

Ecommerce Trends Effort Score Sales 195

Brandwatch CX

MARCH 21, 2025

Discover key metrics and tools to enhance your Pinterest strategy. Learn how to leverage analytics for better engagement and growth. Read more now.

Analytics 52

Analytics Strategy Marketing Metrics 52

Forrester's Customer Insights

MARCH 21, 2025

This week we published a new report looking at how generative AI can bring fresh energy to an enterprise content management program. Unlock The Potential of Your Documents With Generative AI is a call to action for content management leaders to explore new ways to engage with and exploit the value of their managed content.

Management 35

Management Report Engagement Customers 35

C3Centricity

MARCH 21, 2025

Have you ever watched in dismay as a seemingly unstoppable colleague bounces back from a catastrophic professional failure only to become stronger than before? Or perhaps you’ve wondered why some careers seem to weather storms that sink others? The difference often comes down to one essential quality: resilience. In my upcoming masterclass, I reveal how this powerful trait forms the bedrock of career advancement.

Measurement 156

Measurement Study Metrics Report 156

Speaker: Jason Cottrell and Gireesh Sahukar

Retailers know the clock is ticking–legacy SAP Commerce support ends in 2026. Legacy platforms are becoming a liability burdened by complexity, rigidity, and mounting operational costs. But modernization isn’t just about swapping out systems, it’s about preparing for a future shaped by real-time interactions, AI powered buying assistants, and flexible commerce architecture.

Roadmap

AWS Machine Learning

MARCH 21, 2025

IT operations teams face the challenge of providing smooth functioning of critical systems while managing a high volume of incidents filed by end-users. Manual intervention in incident management can be time-consuming and error prone because it relies on repetitive tasks, human judgment, and potential communication gaps. Using generative AI for IT operations offers a transformative solution that helps automate incident detection, diagnosis, and remediation, enhancing operational efficiency.

Knowledge Base 122

Knowledge Base Resources Groups System 122

AWS Machine Learning

MARCH 21, 2025

Todays organizations face a critical challenge with the fragmentation of vital information across multiple environments. As businesses increasingly rely on diverse project management and IT service management (ITSM) tools such as ServiceNow, Atlassian Jira and Confluence, employees find themselves navigating a complex web of systems to access crucial data.

System 118

System Data Management Insurance 118

BirdEye

MARCH 21, 2025

Want to boost your online reputation effortlessly? Online reviews are the key to attracting new customers and standing out today. In fact, Google reviews account for 79% of all online reviews, making them the most influential source of feedback for businesses. But getting those reviews doesnt have to be hard. Enter the Google Review QR code , a quick, simple way to make it easier for your customers to leave glowing feedback.

How To 52

How To Social Media Feedback Brands 52

AWS Machine Learning

MARCH 21, 2025

Research papers and engineering documents often contain a wealth of information in the form of mathematical formulas, charts, and graphs. Navigating these unstructured documents to find relevant information can be a tedious and time-consuming task, especially when dealing with large volumes of data. However, by using Anthropics Claude on Amazon Bedrock , researchers and engineers can now automate the indexing and tagging of these technical documents.

Knowledge Base 114

Knowledge Base Data Financial Examples 114

SurveySensum

MARCH 21, 2025

Already using HubSpot but also want to launch the NPS program? Now you are stuck between constantly switching between HubSpot and your NPS platform. If this sounds similar then you need an NPS tool that integrates with HubSpot and can make your life a little easier! Now which NPS tools integrate best with HubSpot? Lets explore the top 9 NPS tools that integrate with HubSpot in 2025.

NPS 52

NPS Tools Effort Score Survey 52

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In 2025, contact centers aren’t just changing—they’re being rebuilt by AI. This no-fluff, executive-ready guide shows you how to capitalize on the transformation. Inside: proven ROI calculators, workforce optimization tactics, deflection strategies, and a 90-day AI deployment plan. Built for CIOs, COOs, CX leaders, and contact center strategists, it goes beyond buzzwords into play-by-play implementation.

Contact Center

Forrester's Customer Insights

MARCH 21, 2025

B2B buyers rarely act alone. They are part of large, complex buying groups that rely on a network of trusted sources throughout the decision-making process. Forrester’s B2B Trust research delves into these preferences, offering insights that are invaluable for shaping marketing and sales strategies and influencer relations programs.

B2B 36

B2B Sales Groups Marketing 36