ShepHyken

SEPTEMBER 8, 2024

Each week, I read many customer service and customer experience articles from various resources. Here are my top five picks from last week. I have added my comments about each article and would like to hear what you think too. Nine Areas of Focus for Improved Customer Service Training by Rolling Stone Culture Council (Rolling Stone) Because they have direct interactions with customers on a daily basis, a company’s customer service team plays a large role in that organization’s success.

Customer Service 88

Customer Service Self Service Loyalty Programs Customer Service Training 88

DCX

SEPTEMBER 8, 2024

Weekly inspiration, education, and coaching for customer-obsessed leaders. Welcome to DCX Links! This week's DCX Links is jam-packed with articles and ideas that'll challenge how you think about customer experience. I’m talking face-scanning at airports (yep, it's coming), CX lessons from a good friend who took an unexpected tumble, and why we need to level up our decision-making game.

Customer Journeys 52

Customer Journeys Policies Travel Trends 52

Clarivate

SEPTEMBER 8, 2024

A new Clarivate report [1] explores Standard Essential Patents Landscape of 5G RedCap The RedCap (Reduced Capability) feature was introduced by 3GPP in Release-17 to cater to the growing demand for 5G New Radio (NR) devices with reduced complexity. 5G RedCap, also known as NR-Light, addresses the need for simpler, energy efficient and cost effective 5G NR devices.

Connections 52

Connections Analysis Report Technology 52

DCX

SEPTEMBER 8, 2024

Weekly inspiration, education, and coaching for customer-obsessed leaders. Welcome to DCX Links! This week's DCX Links is jam-packed with articles and ideas that'll challenge how you think about customer experience. I’m talking face-scanning at airports (yep, it's coming), CX lessons from a good friend who took an unexpected tumble, and why we need to level up our decision-making game.

Customer Journeys 52

Customer Journeys Policies Travel Trends 52

Speaker: Jason Cottrell and Gireesh Sahukar

Retailers know the clock is ticking–legacy SAP Commerce support ends in 2026. Legacy platforms are becoming a liability burdened by complexity, rigidity, and mounting operational costs. But modernization isn’t just about swapping out systems, it’s about preparing for a future shaped by real-time interactions, AI powered buying assistants, and flexible commerce architecture.

Roadmap