SAP Customer Experience

AUGUST 19, 2023

The Business Requirement: Our imaginary customer utilizes an Emarsys Contact Form on their main website as a contact form. We can also use custom forms but this is a topic of another blog. After a contact fills out the form, an automation program is triggered with a Form Entry Point.

How To 88

How To Customers Customer Engagement Engagement 88

Adrian Swinscoe

AUGUST 19, 2023

Today’s interview is with Carey Smith, who is Founding Contrarian at Unorthodox Ventures. Carey is a returning guest and was first on the podcast back in […] The post Revisiting the Big Ass Fans story and what happened next – Interview with Carey Smith of Unorthodox Ventures first appeared on Adrian Swinscoe.

76

76

Beyond Philosophy

AUGUST 19, 2023

Waiting around for a customer experience is rarely a good thing. When customers are waiting for you, that’s usually a sign that not waiting would have been difficult or inconvenient (read: expensive) for your company. However, not valuing customers’ time is probably the most expensive mistake you can make. Then, of course, there are the times when the waiting is part of the experience.

Wait Times 60

Wait Times Course Customers Customer Experience 60

Doing CX Right

AUGUST 19, 2023

Rita Soni, Principal Analyst at Everest Group, explains the latest trends on impact sourcing and how hiring underserved talent transforms customer experience. The post How Impact Sourcing is the Ultimate Loyalty Strategy for Modern Business appeared first on Doing CX Right.

Loyalty 52

Loyalty Strategy Trends Groups 52

Speaker: Laura Noonan, Chief Revenue Officer at CallFinder + Angie Kronlage, Director of Program Success at Working Solutions + April Wiita, Vice President of Program Success at Working Solutions

Are you still manually reviewing calls? 🤔 If so, this webinar is for you! What was once a common practice in the call center is now a barrier to success. Manual call monitoring is no longer an option if you want to proactively coach your agents to ultimately improve the customer experience using data-driven insights. Join this webinar with Angie Kronlage and April Wiita of Working Solutions to discuss how you can modernize outdated, manual call review processes through the power of autom

Call Center

Strativity

AUGUST 19, 2023

Is your brand's global segmentation a winner? The experts at Material have identified 9 elements to look for.

Brands 52

Brands 52