Gainsight
MARCH 22, 2023
Peanut butter and jelly, chips and salsa, cookies and cream, some combinations are meant for one another. And although these perfect pairings can be consumed on their own, we can all agree that they are better together. Just like these famous food duos, CS individuals should see how the recipe for customer excellence is a combination of both human and digital-led strategies.
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Magellan Solutions
MARCH 22, 2023
What is the Best Way to Analyze Call Center Performance? Analyzing call center performance is best done through data and analytics. Several visualization techniques can be used to achieve this. By using this type of analysis, call centers can identify trends that point to issues inside their departments with less dependence on intuition or bias. Another effective way to analyze call center performance is by conducting surveys and interviews.
BirdEye
MARCH 22, 2023
Including social media in your marketing strategy is crucial to maximizing your leads. However, running a business can be time-consuming, and implementing social media plans may require assistance. Posting consistently is the number one way to achieve your goals on social media. Dedicated social media scheduling tools can help businesses save the day by automating social media posts across multiple platforms and freeing up more of your essential time.
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Customer education has become a key driver for growth, retention, and product adoption. Our latest 2024 State of Customer Education Report uncovers critical data and insights from a survey of over 200 industry leaders, offering a look at the evolving role of education in driving business success. Inside, you'll find data on key trends and strategies, including: Strategies for Scaling & Customization: Find out which investments in learning technology deliver the biggest ROI and scalability.
Magellan Solutions
MARCH 22, 2023
What is the Best Way to Analyze Call Center Performance? Analyzing call center performance is best done through data and analytics. Several visualization techniques can be used to achieve this. By using this type of analysis, call centers can identify trends that point to issues inside their departments with less dependence on intuition or bias. Another effective way to analyze call center performance is by conducting surveys and interviews.
Customer Experience Update brings together the best content for Customer Experience and Customer Management professionals from the widest variety of industry thought leaders.
ChurnZero
MARCH 22, 2023
This is a guest article by Kristen Hayer , the founder and CEO of The Success League. During a difficult time, like an economic downturn or a financial insecurity, companies start to take a closer look at every department. They need to make sure they are operating as efficiently as possible to be ready for any kind of financial hit that the business might take.
AWS Machine Learning
MARCH 22, 2023
With Amazon Rekognition Custom Labels , you can have Amazon Rekognition train a custom model for object detection or image classification specific to your business needs. For example, Rekognition Custom Labels can find your logo in social media posts, identify your products on store shelves, classify machine parts in an assembly line, distinguish healthy and infected plants, or detect animated characters in videos.
My Customer
MARCH 22, 2023
You must focus on your employees if you want a great experience that delivers service excellence. Unfortunately, that isn't my concept. I.
AWS Machine Learning
MARCH 22, 2023
In this post, we show how to configure a new OAuth-based authentication feature for using Snowflake in Amazon SageMaker Data Wrangler. Snowflake is a cloud data platform that provides data solutions for data warehousing to data science. Snowflake is an AWS Partner with multiple AWS accreditations, including AWS competencies in machine learning (ML), retail, and data and analytics.
Speaker: Duke Heninger, Partner and Fractional CFO at Ampleo & Creator of CFO System
Are you ready to elevate your accounting processes for 2025? 🚀 Join us for an exclusive webinar led by Duke Heninger, a seasoned fractional CFO and CPA passionate about transforming back-office operations for finance teams. This session will cover critical best practices and process improvements tailored specifically for accounting professionals.
Cyara
MARCH 22, 2023
The constant innovation and evolution in technological capabilities and technology architectures call for never-ending cycles of changes and improvements.
AWS Machine Learning
MARCH 22, 2023
There has been a paradigm change in the mindshare of education customers who are now willing to explore new technologies and analytics. Universities and other higher learning institutions have collected massive amounts of data over the years, and now they are exploring options to use that data for deeper insights and better educational outcomes. You can use machine learning (ML) to generate these insights and build predictive models.
ChurnZero
MARCH 22, 2023
This is a guest article by Kristen Hayer , the founder and CEO of The Success League. During a difficult time, like an economic downturn or a financial insecurity, companies start to take a closer look at every department. They need to make sure they are operating as efficiently as possible to be ready for any kind of financial hit that the business might take.
Myra Golden
MARCH 22, 2023
After three years, I’m back on set with my team at LinkedIn Learning to record two courses! My mornings start in the chair with celebrity makeup artist/makeup artistry career educator Tania Russell, who makes me feel like a queen! Following that, I’m in the green room to fluff out my fro and pray, and finally, I’m on set with my talented director and content producer.
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Understanding and improving your customer experience (CX) can have a massive impact on your bottom line. Choosing the right voice of customers (VoC) solution is a critical step to elevating CX. Frost & Sullivan researched more than 50 leading VoC vendors, analyzing both their “innovation index” and “growth index” to independently select the top 10 performers in each of these categories.
Centercode
MARCH 22, 2023
Understanding Google Play Store Testing Tracks: Learn about the difference between Internal, Closed, and Open testing.
Myra Golden
MARCH 22, 2023
I feel icky writing this post. Last week I had to practice what I teach. My team enrolled a repeat client into our online De-escalation Academy, which we do every day for customers around the globe. But something went wrong. Instead of getting our standard welcome email with login details, each of the 51 employees was bombarded with around 70 emails, all featuring the same welcome!
Centercode
MARCH 22, 2023
Learn the essentials of Google Play Store app publishing & maximize your app's success with our expert tips on descriptions, screenshots, & more
inQuba
MARCH 22, 2023
Could Net Promoter Score be disadvantaging your business? Businesses have implemented NPS (Net Promoter Score), and other measurement systems, to achieve CX success and superior customer experiences. Consumers have benefitted overall, and the growth in adoption of NPS has resulted in the C Suite’s interest in the customers’ experience. Ten years ago, good customer service was appreciated, and today it’s expected, to quote Shep Hyken*.
Speaker: Jay Allardyce, Deepak Vittal, Terrence Sheflin, and Mahyar Ghasemali
As we look ahead to 2025, business intelligence and data analytics are set to play pivotal roles in shaping success. Organizations are already starting to face a host of transformative trends as the year comes to a close, including the integration of AI in data analytics, an increased emphasis on real-time data insights, and the growing importance of user experience in BI solutions.
SurveySparrow
MARCH 22, 2023
What is an NPS detractor, and why they are helpful for your business? Let us help you find out. In this blog, we will explore: What is an NPS Detractor, and what does their score mean Why it’s important to pay attention to your NPS detractors (with an example) 5 types of NPS detractors that you will encounter Some proactive strategies for turning a detractor into a promoter 5 tips for improving customer experience with proactive service tactics Tips to turn a detractor into a promoter Final tho
CSM Magazine
MARCH 22, 2023
Red Dog casino is a part of the ArbathSolutions OU operator. The gambling website was launched in 2019 and despite the short period of operation the site has become popular, has an extensive customer base and a good reputation. The casino attracts customers with a convenient site that supports the English language, fast withdrawal of funds, original content from top providers, and interesting promotions.
Centercode
MARCH 22, 2023
We explore the debate surrounding the changing definition of "beta testing" in the gaming industry and the importance of transparency between developers, publishers, and players to rebuild trust and maintain the value of beta testing.
CSM Magazine
MARCH 22, 2023
A Midlands-based security company, which protects high net worth individuals and commercial assets across the UK, has achieved a 40 percent increase in operational efficiency following the implementation of a BigChange job management system. Macaw Security Solutions can now optimise how its installation and maintenance engineers are deployed, with real-time tracking and intelligent scheduling, as well as reducing its reliance on paperwork.
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Customers expect to be able to interact with your organization whenever and however they want. They also expect your agents to have insights into their journeys so that they don’t have to repeat themselves as they move through various channels. And, if they’re not able to, they just might find one of your competitors who will offer the flexibility they are looking for.
My Customer
MARCH 22, 2023
Over the last few weeks, we’ve seen an incredible amount of interest in ChatGPT, the Large Language Model developed by OpenAI. Sabio Group. 22nd Mar 2023 By Phil Jordan AI & Automation Specialist/Head of.
CSM Magazine
MARCH 22, 2023
Over the last few weeks, we’ve seen an incredible amount of interest in ChatGPT, the Large Language Model developed by OpenAI. Phil Jordan, AI & Automation Specialist at Sabio Group, investigates. With a neural net made up of billions of language elements, ChatGPT takes your input and then builds on it with additional, coherent text based on its library of accumulated writing.
My Customer
MARCH 22, 2023
Review management has become an integral aspect of any proactive customer service process, increasing the potential for support teams to. 22nd Mar 2023 By Joanna Clark Simpson Head of Marketing at PissedConsumer.
Forrester's Customer Insights
MARCH 22, 2023
Firms need help dealing with challenges related to the migration, modernization, and management of workloads across hybrid cloud environments; lacking the relevant skills and expertise in house, they turn to professional services to help them realize cloud benefits faster.
Speaker: Miriam Connaughton and Donald Knight
As organizations scale, keeping employees connected, engaged, and productive can seem like a monumental task. But what if AI could help you do all of this and more? AI has the power to help, but the key is implementing it in a way that enhances, rather than replaces, human connection. Join us for an exploration into how industry trailblazers are using AI to transform employee experience at scale while addressing both the potential and the pitfalls.
Thematic
MARCH 22, 2023
For the past 20 years, I’ve studied how computers understand language. My PhD is in this area, and I founded a successful company that uses AI to understand customer feedback. Like many of my peers, I did not think that AI research will achieve what it did with GPT-4 in my lifetime. Last year’s GPT-3 was impressive, but its hallucinations made it unusable for the work of insights professionals.
Forrester's Customer Insights
MARCH 22, 2023
Optimizing the customer experience — a top priority for B2B organizations — requires dramatic improvements to the content engine. To build for the future, organizations will make bold bets, experimenting with AI to deliver contextual, personalized experiences.
Forrester's Customer Insights
MARCH 22, 2023
Meet the finalists for Forrester’s inaugural North American Customer-Obsessed Enterprise Award and Customer-Obsessed Leadership Award.
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