Cyara

NOVEMBER 28, 2023

Unfortunately, poor quality voice over internet protocol (VoIP) calls are often a result of high-levels of latency, and even the slightest delay may be noticeable.

How To 76

How To 76

InMoment XI

NOVEMBER 28, 2023

In the digital age, platforms such as Yelp, Google, Facebook, and Tripadvisor wield unprecedented influence over consumers’ purchase decisions. Recognizing this, top brands and businesses are integrating review management into their marketing strategies. Not only does review management help safeguard and enhance a company’s brand reputation; but it can also improve search engine visibility and cultivate brand trust among existing and potential customers.

Management 259

Management Marketing Social Media Guidelines 259

Experience Investigators by 360Connext

NOVEMBER 28, 2023

Ready to decode the new age of customer experience? Join Jeannie and her insightful guest Nate Brown , co-founder of CX Accelerator, as they decode the latest customer experience trends in the face of evolving consumer behavior. They uncover the mysteries of the “hermit consumer” – a seismic $600 billion shift in consumer behavior brought about by the pandemic.

Entertainment 143

Entertainment Touchpoint Connections Customer Satisfaction 143

AWS Machine Learning

NOVEMBER 28, 2023

Artificial intelligence (AI) is a rapidly evolving field with the potential to improve and transform many aspects of society. In 2023, the pace of adoption of AI technologies has accelerated further with the development of powerful foundation models (FMs) and a resulting advancement in generative AI capabilities. At Amazon, we have launched multiple generative AI services, such as Amazon Bedrock and Amazon CodeWhisperer , and have made a range of highly capable generative models available throug

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System How To Measurement Government 132

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Customer education has become a key driver for growth, retention, and product adoption. Our latest 2024 State of Customer Education Report uncovers critical data and insights from a survey of over 200 industry leaders, offering a look at the evolving role of education in driving business success. Inside, you'll find data on key trends and strategies, including: Strategies for Scaling & Customization: Find out which investments in learning technology deliver the biggest ROI and scalability.

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Zeisler Consulting

NOVEMBER 28, 2023

There’s an adage in the Process Engineering world that one should never automate a bad process. I have friends who are in the automation business, and there are actually a lot of companies out there who are leveraging new technologies to streamline their operations. But the philosophy stands: If you’re automating, you’re wasting time and money and not getting nearly as much out of it if you haven’t already perfected those processes before you send them to the machine to run.

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Omni-Channel Brands Customer Experience System 93

ShepHyken

NOVEMBER 28, 2023

I recently bought a software solution. The advertising said, “Easy to install and easy to use.” It was half right. I had no problem installing the software. However, using it was a different story. The good news is that when I reached out to technical support, I had a response within minutes. Despite the quick service, after I followed the instructions, the software still wasn’t working, and the entire process was confusing.

Advertising 92

Advertising Customer Service Training Software Training 92

Helpware

NOVEMBER 28, 2023

Today's world is increasingly environmentally conscious and it's important for industries across the board to prioritize sustainability and environmental stewardship. Business Process Outsourcing (BPO) companies, as integral players in the global economy, are no exception to this rule. With their extensive reach and impact, they have a unique opportunity—and responsibility—to lead by example in embracing eco-friendly practices.

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Industry Examples Strategy Company 84

ShepHyken

NOVEMBER 28, 2023

I recently bought a software solution. The advertising said, “Easy to install and easy to use.” It was half right. I had no problem installing the software. However, using it was a different story. The good news is that when I reached out to technical support, I had a response within minutes. Despite the quick service, after I followed the instructions, the software still wasn’t working, and the entire process was confusing.

Advertising 69

Advertising Customer Service Training Software Training 69

Optimove

NOVEMBER 28, 2023

At Optimove, we have an aspirational mission: To unleash brands’ full potential so they can gain their customer’s loyalty for life. That mission implores us to continually improve our Customer-Led Marketing Platform to help every marketer keep customers loyal and maximize each one’s lifetime value. When we last wrote our promise in plain words just six months ago, we highlighted that our promise had four parts: We empower companies to build customer relationships We help marketers do mor

Brands 69

Brands B2C Customer relationships Loyalty 69

Speaker: Amanda Adams, Fractional CFO, CPA

Are you ready to elevate your accounting processes for 2025? 🚀 Join us for an exclusive webinar led by Amanda Adams, a seasoned fractional CFO and CPA passionate about transforming back-office operations for finance teams. This session will cover critical best practices and process improvements tailored specifically for accounting professionals.

Data

Customer Enthusiast

NOVEMBER 28, 2023

From time to time, I get a question similar to this: “What do you do if someone doesn’t buy-in to the company mission or purpose and resists your attempts to link these to their job responsibilities?” It’s true that not every employee will buy-in to the organization’s mission, vision, purpose, and core values. Some will … Continue reading "What if employees don’t buy-in to the mission?

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Company Employee Engagement Leadership Engagement 62

Pretium Solutions

NOVEMBER 28, 2023

Worried about potential audits? Find out how to reduce the impact of tax audits on your business The data matching abilities of the Australian Taxation Office (ATO) and other government revenue authorities is rapidly increasing. With these new capabilities, the chances of getting audited (even if you are doing the right things as a tax payer) are much higher.

How To 59

How To Insurance Banking Government 59

MyCustomer

NOVEMBER 28, 2023

Download our Customer Experience Leader of the Year Whitepaper today, to discover the stories of this year's finalists and winners, and find out what it takes to become a CX Leader of the Year.

Customer Experience 59

Customer Experience Customers 59

BirdEye

NOVEMBER 28, 2023

A popular restaurant group, dishing out great meals for over two decades, was worried that its hard-earned reputation might take a hit if it couldn’t dig into its guest sentiments. The company was struggling with a manual, labor-intensive process of managing its online reputation until it found a solution that marked a significant turnaround. The result?

Industry 59

Industry Management Healthcare Hospitality 59

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Understanding and improving your customer experience (CX) can have a massive impact on your bottom line. Choosing the right voice of customers (VoC) solution is a critical step to elevating CX. Frost & Sullivan researched more than 50 leading VoC vendors, analyzing both their “innovation index” and “growth index” to independently select the top 10 performers in each of these categories.

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Blake Morgan

NOVEMBER 28, 2023

                                 How can the concept of “Unreasonable Hospitality” reshape the landscape of customer experience within the contact center? In this podcast, Will Guidara, former co-owner of Eleven Madison Park restaurant and author of “Unreasonable Hospitality: The Remarkable Power of Giving People More Than They Expect,” shares impactful business insights.

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Hospitality Contact Center Leadership Culture 59

Clarivate

NOVEMBER 28, 2023

To highlight fast-moving and emerging specialty areas of science, Clarivate has once again partnered with the Chinese Academy of Sciences (CAS) in a yearly report on the hottest fields in science, including data on the countries and institutions producing the work. The latest annual edition, Research Fronts 2023 , marks the tenth collaboration between Clarivate and the CAS.

Report 59

Report Analysis Comparison Course 59

MyCustomer

NOVEMBER 28, 2023

Download this Ebook Lead goal 200 TM Form Not a TM Form Internal or External Internal Disable T&Cs requirement Email intro text Thank you for downloading our resource. An in-depth exploration of the 20 finalists of the CX Leader of the Year 2023 competition.

eBook 55

eBook Resources 55

West Monroe

NOVEMBER 28, 2023

The U.S. and EU are both in a race to attract, develop, and scale significant sources of renewable energy and enable clean technologies—presenting plentiful targets and opportunities for investors. In response to the U.S. Inflation Reduction Act (IRA), which includes billions in potential tax credits and clean energy investment, the European Union is moving ahead with its own plans to boost Europe’s competitiveness in developing sustainability-focused industries.

Trends 52

Trends Report Policies Transportation 52

Speaker: Jay Allardyce, Deepak Vittal, and Terrence Sheflin

As we look ahead to 2025, business intelligence and data analytics are set to play pivotal roles in shaping success. Organizations are already starting to face a host of transformative trends as the year comes to a close, including the integration of AI in data analytics, an increased emphasis on real-time data insights, and the growing importance of user experience in BI solutions.

Trends

Blueshift

NOVEMBER 28, 2023

At its core, marketing audience segmentation is about harnessing data to divide your audience into distinct subgroups with shared characteristics, enabling you to deliver tailored marketing strategies. In one of our previous blogs, we discussed various types of audience segmentation with examples of each. This blog delves deep into the concept of marketing audience segmentation, exploring advanced techniques, benefits, and implementation methods that can propel your marketing to the next level o

Marketing 52

Marketing Advertising Analytics Survey 52

West Monroe

NOVEMBER 28, 2023

The U.S. and EU are both in a race to attract, develop, and scale significant sources of renewable energy and enable clean technologies—presenting plentiful targets and opportunities for investors. In response to the U.S. Inflation Reduction Act (IRA), which includes billions in potential tax credits and clean energy investment, the European Union is moving ahead with its own plans to boost Europe’s competitiveness in developing sustainability-focused industries.

Trends 52

Trends Transportation Report Policies 52

Circular Edge

NOVEMBER 28, 2023

Top 10 Checklist Items for Year-End Inventory Management Tuesday, December 5 | 11am EST Understanding inventory levels is key to a successful supply chain and necessary for accurate reporting at the end of a month, quarter, or year. This process however can be daunting -it’s often time-consuming, tedious and manual, leading to human errors and discrepancies.

Management 52

Management Tips Report Consumers 52

SurveySparrow

NOVEMBER 28, 2023

Customer satisfaction is the holy grail now. And the Kano Model stands out as a powerful tool for prioritizing features that truly matter to them. But what exactly is the Kano Model, why is it used, and how can it elevate your business game? Let’s get started, shall we? What is the Kano Model? The Kano Model, named after its creator, Professor Noriaki Kano, is a framework designed to prioritize and analyze features based on customer satisfaction.

Customer Satisfaction 52

Customer Satisfaction Analysis Roadmap Customer Expectations 52

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Customers expect to be able to interact with your organization whenever and however they want. They also expect your agents to have insights into their journeys so that they don’t have to repeat themselves as they move through various channels. And, if they’re not able to, they just might find one of your competitors who will offer the flexibility they are looking for.

Tools

Gainsight

NOVEMBER 28, 2023

MoveWorks, a leading AI copilot platform , rocketed to rapid growth status as the AI-driven enterprise sector took off last year. In just 18 months, MoveWorks expanded their Customer Success Manager (CSM) team from just 7 reps to over 25. Rapid Growth Meets Digital Customer Success But rapid growth comes with growing pains: Key customer data became siloed across multiple tools.

Customer Retention 52

Customer Retention Self Service Omni-Channel Customer Success 52

Magellan Solutions

NOVEMBER 28, 2023

Mastering dispatch services is essential for seamless efficiency in business operations. 24/7 dispatch resonates continuously, like an uninterrupted symphony. Magellan Solutions can help you maintain smooth operations with 24/7 call center services. It guarantees efficient logistics and enhanced business efficiency. Explore the significance of 24/7 dispatch and its benefits that transcend conventional boundaries.

Call Center 52

Call Center Competitive Advantage Customer Retention Resources 52

CSM Magazine

NOVEMBER 28, 2023

One of the biggest reasons cyber attacks are so damaging to businesses is because of consumers. Customer service in 2023 doesn’t just mean supporting a customer with a purchase, or helping them navigate a website, it’s about protecting them. After recent notable data breaches – such as the Yahoo debacle and the breach of LinkedIn – consumers’ literacy in cybersecurity and data protection has grown.

Training 52

Training Tools Data Customer Service 52

SurveySensum

NOVEMBER 28, 2023

Have you ever launched an NPS or CSAT survey and wondered – ‘What am I going to do with all this data?’ If you did, then this blog is for you and everyone who struggled with What to do with this feedback? How to analyze it? How to make it actionable? And how to respond to the customers? NPS and CSAT are more than just customer satisfaction measuring tools, they serve as instruments to gauge satisfaction, enhance overall customer experience, and foster customer loyalty.

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Automotive NPS Feedback Case Study 52

Speaker: Miriam Connaughton and Donald Knight

As organizations scale, keeping employees connected, engaged, and productive can seem like a monumental task. But what if AI could help you do all of this and more? AI has the power to help, but the key is implementing it in a way that enhances, rather than replaces, human connection. Join us for an exploration into how industry trailblazers are using AI to transform employee experience at scale while addressing both the potential and the pitfalls.

Connections

CSM Magazine

NOVEMBER 28, 2023

In the dynamic realm of online sports betting, pay-per-head (PPH) service providers have emerged as pivotal facilitators, offering bookies and agents the infrastructure to manage betting operations efficiently. While these providers differ in their offerings, one critical factor has become a game-changer in this competitive arena – exceptional customer service.

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Sports Industry Exceptional Customer Service Government 52

Help Scout

NOVEMBER 28, 2023

Help Scout has acquired SupportAgent.ai, an AI-powered drafting tool for Help Scout conversations. Learn more about this acquisition and what it means for Help Scout customers.

Tools 45

Tools Customers 45

CSM Magazine

NOVEMBER 28, 2023

How to register a domain name quickly, easily and securely? You will learn about this in detail in this article. Experts shared their main secrets get.it.com. The rules are universal, suitable for both beginners and professionals. A domain name is understood as an important and mandatory part of any website. It consists of a zone and the name itself.

Study 52

Study Brands Connections Tools 52