IntouchInsight
MARCH 28, 2025
Youve probably noticed it: shopping doesnt look like it used to. As customer expectations evolve, stores are getting smarter, checkout lines are shorter (or disappearing entirely), and leading brands often seem to know what you want before you do. Retail is moving fast, blending technology and convenience in ways that feel fresh and, at times, a little experimental.
CSM Magazine
MARCH 28, 2025
If your ultimate goal is to enhance the customer experience while fostering business growth, here are 25 practical tips to help you deliver consistently excellent customer service. Understanding What Great Customer Service Means Before exploring actionable strategies, its essential to understand what great customer service looks like. Its not just about smiling at your customers or apologizing when something goes wrong.
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ChurnZero
MARCH 28, 2025
Sarah Kiley is chief sales officer at ChurnZero. When customer success starts reporting into the CRO, its not just a reporting changeits a strategic shift. Most CROs come up through sales, where success is measured by speed and outcomes. But owning the full customer lifecycle demands a new operating modelone built on trust, value, and long-term growth.
CSM Magazine
MARCH 28, 2025
Despite the important contributions they make, many customer service managers experience a nagging, internal doubt known as imposter syndrome. Its the feeling that you’re not as capable as others perceive you to be, and that its only a matter of time before you’re exposed as an imposter. If this sounds familiar, you’re not alone. Studies suggest that as much as 70% of the workforce has experienced imposter syndrome at some point in their career.
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What does customer service excellence look like in 2024? According to our report with insights from CX expert Shep Hyken, customer expectations are at an all-time high, and there’s a bigger shift toward self-service and leveraging AI capabilities.
BirdEye
MARCH 28, 2025
Multi-location businesses aiming for online visibility and enhanced online reputation have an undeniable starting point – Google Maps SEO. Most potential customers start their journey of discovering local businesses on Google, and the number of these searches is only increasing year on year. Ranking higher on the Google Local Map pack improves click-through rates, enhances brand recognition, drives higher foot traffic, and accelerates business growth.
Customer Experience Update brings together the best content for Customer Experience and Customer Management professionals from the widest variety of industry thought leaders.
BirdEye
MARCH 28, 2025
In 2025, real estate social media marketing is no longer optionalit’s essential. With more potential buyers scrolling through social media platforms than ever, real estate agents and businesses must establish a strong social media presence to capture attention, build relationships, and generate leads. The real estate industry thrives on visual content and engagement, making social media sites like Instagram, TikTok, Facebook, LinkedIn, and YouTube the perfect tools for showcasing property
CSM Magazine
MARCH 28, 2025
With blockchain technology transforming digital services, Solana is emerging as a new infrastructure for supporting scalable and fast services. While blockchain has consistently been growing, Solana price analysis shows throughout time; its the practical use of this blockchain that aids customer service managers the most. As the need for efficiency, data transparency, and secure interactions continues to rise, Solanas service architecture offers plausible options for modern service industries.
BirdEye
MARCH 28, 2025
Significant changes are coming to YouTubes mid-roll ad system, to improve the viewing experience while helping creators earn more. Starting May 12, YouTube will revamp how mid-roll ads are placed. Instead of interrupting a sentence or cutting off important moments, as will now appear at more natural breakpoints in videos. This update introduces a new hybrid approach, allowing creators to combine both manual and automatic ad placements.
CSM Magazine
MARCH 28, 2025
Whether you’re working with a small team or managing a global operation, having the right customer service software can make or break your ability to meet customer expectations. With an overwhelming array of options available for free and paid platforms, it can be hard to find the right fit for your business. To save you time, weve compiled a list of the 25 best customer service software tools you should consider in 2025 , broken down into free and paid options that cater to specific needs
Speaker: Aja Bradley Kemp, Founder & Chief Experience Officer at Conversate Collective
In a world where every brand is vying for attention, how do you make your events stand out? ✨ From creative swag strategies to immersive brand experiences, the key lies in fostering real connections that inspire action and leave a lasting impression. Whether you're planning a large-scale conference or an exclusive executive gathering, this session will explore how to elevate event engagement, strengthen brand perception, and maximize ROI.
BirdEye
MARCH 28, 2025
Market mapping is no longer just a tool for corporate boardrooms or big consulting firmsits a critical step for any business that wants to thrive in todays competitive landscape. As industries become saturated and consumer preferences shift rapidly, businesses that map their markets intelligently can uncover untapped growth opportunities, avoid costly missteps, and sharpen their competitive edge.
inQuba
MARCH 28, 2025
Have you thought about the effectiveness of traditional customer experience (CX) programs versus the emerging field of customer journey management? Traditional CX, often centred around feedback and surveys, is a subset of a broader customer-centric journey analytics and orchestration program. We think many businesses are starting to question the value of these traditional approaches.
Forrester's Customer Insights
MARCH 28, 2025
San Jose was abuzz with excitement as AI enthusiasts gathered for the 2025 NVIDIA GTC AI conference. NVIDIA showcased its expanding data center offerings, along with a commitment to joint developments with server and network vendors. Everyone had high expectations, as this is a world-renowned AI infrastructure event, and this year, it did not disappoint.
Brandwatch CX
MARCH 28, 2025
Discover effective methods to measure share of voice in 2025. Enhance your brand's presence with actionable insights. Read the article to learn more.
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Faster response times mean happier customers Are your customers on hold too long? Nearly half of consumers find hold times unacceptable, and a quarter will leave your brand because of it. Our latest report reveals how companies are affected by wait times and the impact on customer satisfaction. Read the report to get insights into the impact of long hold times and areas for opportunities.
Forrester's Customer Insights
MARCH 28, 2025
The growing demand for real-time data to power AI applications is compelling businesses to reevaluate their traditional data architectures. Legacy systems typically rely on separate platforms for transactional and analytical processing, leading to inefficiencies and delayed insights.
AWS Machine Learning
MARCH 28, 2025
Amazon Bedrock Guardrails announces the general availability of image content filters, enabling you to moderate both image and text content in your generative AI applications. Previously limited to text-only filtering, this enhancement now provides comprehensive content moderation across both modalities. This new capability removes the heavy lifting required to build your own image safeguards or spend cycles on manual content moderation that can be error-prone and tedious.
Forrester's Customer Insights
MARCH 28, 2025
E-commerce isn’t just changing; it’s undergoing a metamorphosis. For those at the helm of B2B organizations, the digital routes-to-market is a beast that demands not just feeding but understanding and anticipation.
2020 Research
MARCH 28, 2025
Key Takeaways Out of 13 Michigan swing voters who took part in the focus groups, 10 disapprove of President Trumps actions since he took office. For these voters, the top concern is the economy, especially the effects of the recently implemented tariffs. Voters are worried about whether Congress will step in to limit the presidents power and wondering about Elon Musks role in the government.
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With IT budgets projected to grow 9.8% in 2025, leaders must invest wisely—not just cut blindly. This whitepaper introduces The Future-Proof IT Cost Optimization Model, a framework to reduce costs while maintaining service quality. Learn how Cloud Efficiency, AI-Powered Workforce Automation, Vendor Optimization, Cybersecurity Resilience, and Unified Communications can drive savings and improve efficiency.
Forrester's Customer Insights
MARCH 28, 2025
DAMs are evolving to become AI-powered systems of action supporting rich media and content asset transformation.
Forrester's Customer Insights
MARCH 28, 2025
Every customer journey can create or destroy value both for your customers and for your firm. At CX Summit EMEA, learn how to measure customer journeys and optimize their value.
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