ChurnZero
JUNE 28, 2024
In early 2024, ChurnZero and SuccessCOACHING launched a confidential survey asking customer success managers (CSMs) to give in-depth insights on their roles and how they feel supported on a daily basis. This report was geared to help CS leaders understand what their teams are struggling with, and how to help CSMs succeed. You can view the 2024 CSM Confidential Report and its findings here.
Lumoa
JUNE 28, 2024
Lumoa Product News for June 2024 Hey everyone! Lovely seeing you again, back with more exciting Lumoa updates! We have had a doozy of a month, with lots of features that we think will make Lumoa better for you. Let’s get started! Insights Summaries now show highlights We wanted you to feel like you could verify the parts of the summary that matter. if we claim that “fingerprint login” is something people are talking about, how much are they talking about it?
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Beyond Philosophy
JUNE 28, 2024
This episode is the sixth in an eight-part series on Unlocking the Psychology of Customer Experience. Here, we explore the psychology we have regarding how human beings deal with predicting unpredictable outcomes. The discussion focuses on biases that influence how people perceive and assess probability and risk, impacting their judgment and decision-making processes.
SaleMove
JUNE 28, 2024
As we at Glia continue to explore the emerging strategy of Unified Interaction Management with our clients, we’ve been noticing that leaders at many organizations are still using the terms “interactions” and “customer experience” seemingly interchangeably. Yes, they are related, but what we’ve been learning is that as you start to pay more attention to […] The post Which is More Important: Customer Experience or Interactions?
Speaker: Jason Cottrell and Gireesh Sahukar
Retailers know the clock is ticking–legacy SAP Commerce support ends in 2026. Legacy platforms are becoming a liability burdened by complexity, rigidity, and mounting operational costs. But modernization isn’t just about swapping out systems, it’s about preparing for a future shaped by real-time interactions, AI powered buying assistants, and flexible commerce architecture.
Gainsight
JUNE 28, 2024
Thousands of customer education, customer success, community, and product pros shuffled through the doors of St. Louis’ America’s Center for two unforgettable days filled with learning, networking…and puppies. Denise Stokowski (SVP, Product Management, Gainsight) with the Puppies of Pulse This year’s Pulse also featured a first—a dedicated track on digital customer education with a simple goal: Provide attendees with actionable insights and takeaways they could apply to their program.
Customer Experience Update brings together the best content for Customer Experience and Customer Management professionals from the widest variety of industry thought leaders.
dscout People Nerds
JUNE 28, 2024
Forge a stronger relationship between leadership and your customers—and bring qualitative insights to the forefront for larger initiatives.
BirdEye
JUNE 28, 2024
Today, when people search for a new doctor, they often turn to Google. It’s become a common practice. And here’s an interesting tidbit: according to recent Birdeye research, a whopping 74% of consumers check out reviews before deciding on a service provider. So, those online reviews really matter! One of the first things a consumer will see is a doctor’s online reviews, making healthcare reviews one of the most significant factors determining whether your practice gets chosen over the competitio
SurveySparrow
JUNE 28, 2024
Planning, in general, is stressful. But planning for an event is incredibly stressful, and it can quickly become overwhelming; regardless of your experience, contacts or your team’s size. Event registration tools can help you save time by automating some of the most crucial parts of this process. 11 Top Event Registration Tools To make things easier, the first section is about tools that have both paid and free plans.
BirdEye
JUNE 28, 2024
Pinterest is one of the most successful social media platforms, boasting over 450 million monthly users. Even more impressive, Pinterest users spend 2x more than users on other social media platforms. A Pinterest business account can help you maximize your reach with the latest content formats and cutting-edge analytics. This blog post covers the process of creating a Pinterest business account and how multi-location businesses can leverage it for the best results.
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In 2025, contact centers aren’t just changing—they’re being rebuilt by AI. This no-fluff, executive-ready guide shows you how to capitalize on the transformation. Inside: proven ROI calculators, workforce optimization tactics, deflection strategies, and a 90-day AI deployment plan. Built for CIOs, COOs, CX leaders, and contact center strategists, it goes beyond buzzwords into play-by-play implementation.
Clarivate
JUNE 28, 2024
The artificial intelligence (AI) revolution has created a remarkable opportunity to transform medical diagnostics by significantly enhancing the accuracy, speed, and efficiency of diagnosing patients. AI algorithms analyze medical images, such as X-rays, MRIs, ultrasounds, CT scans, and DXA ( dual energy X-ray absorptiometry) scans. AI can process vast amounts of patient data, including 2D/3D imaging, bio-signals, electronic health records, as well as demographic information, medical history, an
BirdEye
JUNE 28, 2024
Gone are the days when you had to flip through massive phonebooks to find and contact that local pizza shop. Things have changed. Today, if people want to find your business, all they have to do is take out their phones and head straight to Google. However, with a horde of businesses vying for customers’ attention, it’s imperative that you have a strong online presence with up-to-date information, considering that 68% of customers abandon local businesses with incorrect listings.
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