Doing CX Right

AUGUST 18, 2024

A week of silence revealed surprising truths. Could these lessons transform your leadership style and business? Read more now. The post Silence Speaks: Leadership Lessons from 7 Days Without My Voice appeared first on Doing CX Right.

Leadership 105

Leadership 105

DCX

AUGUST 18, 2024

Exclusive Content for Paid Subscribers of the DCX Newsletter Get 30 day free trial Weekly inspiration, education, and coaching for customer-obsessed leaders. Welcome to this week's roundup of customer experience insights! This week’s DCX Newsletter explores the latest AI advancements reshaping CX across multiple industries. From the NFL's innovative use of data to enhance the fan experience to NVIDIA's groundbreaking AI avatars poised to transform customer service, there's plenty to unpack

Healthcare 52

Healthcare e-support Banking Financial 52

Retently

AUGUST 18, 2024

High NPS scores can definitely feel like a big win. After all, Net Promoter Score is a popular way to gauge how happy your customers are and how likely they are to recommend your business to others. It’s a straightforward metric that many businesses use to celebrate their customer satisfaction. But here’s the catch: a high NPS doesn’t always mean everything is going perfectly.

NPS 153

NPS Net Promoter Score Effort Score Customer Satisfaction 153

DCX

AUGUST 18, 2024

Exclusive Content for Paid Subscribers of the DCX Newsletter Get 30 day free trial Weekly inspiration, education, and coaching for customer-obsessed leaders. Welcome to this week's roundup of customer experience insights! This week’s DCX Newsletter explores the latest AI advancements reshaping CX across multiple industries. From the NFL's innovative use of data to enhance the fan experience to NVIDIA's groundbreaking AI avatars poised to transform customer service, there's plenty to unpack

Healthcare 52

Healthcare e-support Banking Financial 52

Speaker: Jay Allardyce, Deepak Vittal, and Terrence Sheflin

As we look ahead to 2025, business intelligence and data analytics are set to play pivotal roles in shaping success. Organizations are already starting to face a host of transformative trends as the year comes to a close, including the integration of AI in data analytics, an increased emphasis on real-time data insights, and the growing importance of user experience in BI solutions.

Trends

ShepHyken

AUGUST 18, 2024

Each week, I read many customer service and customer experience articles from various resources. Here are my top five picks from last week. I have added my comments about each article and would like to hear what you think too. Fueling growth through moments of customer delight by Ankit Bisht and Sangeeth Ram (McKinsey & Company) Delight has the power to elevate customer experience as well as amplify loyalty and growth for businesses across sectors.

Loyalty Programs 70

Loyalty Programs Customer Service Loyalty Retail 70