Retently
AUGUST 18, 2024
High NPS scores can definitely feel like a big win. After all, Net Promoter Score is a popular way to gauge how happy your customers are and how likely they are to recommend your business to others. It’s a straightforward metric that many businesses use to celebrate their customer satisfaction. But here’s the catch: a high NPS doesn’t always mean everything is going perfectly.
Doing CX Right
AUGUST 18, 2024
A week of silence revealed surprising truths. Could these lessons transform your leadership style and business? Read more now. The post Silence Speaks: Leadership Lessons from 7 Days Without My Voice appeared first on Doing CX Right.
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DCX
AUGUST 18, 2024
Exclusive Content for Paid Subscribers of the DCX Newsletter Get 30 day free trial Weekly inspiration, education, and coaching for customer-obsessed leaders. Welcome to this week's roundup of customer experience insights! This week’s DCX Newsletter explores the latest AI advancements reshaping CX across multiple industries. From the NFL's innovative use of data to enhance the fan experience to NVIDIA's groundbreaking AI avatars poised to transform customer service, there's plenty to unpack
Speaker: Becky Parisotto
Fulfillment is no longer just about getting products from point A to point B – it's about crafting seamless, scalable, customer first experiences. Flexible fulfillment strategies are more important than ever for those aiming to stay ahead and build resilience as retail enters a new era in 2025. Learn how to optimize fulfillment processes, tackle complex, multi-vendor orders, and create seamless customer experiences – from white-glove delivery for high-value items to quick-ship solutions for ever
DCX
AUGUST 18, 2024
Exclusive Content for Paid Subscribers of the DCX Newsletter Get 30 day free trial Weekly inspiration, education, and coaching for customer-obsessed leaders. Welcome to this week's roundup of customer experience insights! This week’s DCX Newsletter explores the latest AI advancements reshaping CX across multiple industries. From the NFL's innovative use of data to enhance the fan experience to NVIDIA's groundbreaking AI avatars poised to transform customer service, there's plenty to unpack
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