Top Customer Experience Update Customer Focused ROI Content for Sat.Dec 12, 2020

What Can the CX Tech Stack Do for You?

Heart of the Customer

DECEMBER 12, 2020

CX is all about driving customer-focused change in your organization, with initiatives that drive top or bottom-line value. And in today’s world, 10 out of 10 of those initiatives will involve technology in some way. (Actually, given all the ways we’ve gone virtual due to COVID-19, make that 12 out of 10!) At Heart of […]. The post What Can the CX Tech Stack Do for You?

Technology

Technology Customer Focused Tips ROI

If The Stress Is Becoming Intolerable, This is What To Do

Beyond Philosophy

DECEMBER 12, 2020

If the Stress Is Becoming Intolerable, This is What to Do. If there is one thing 2020 has given all of us, it’s a lot of stress. Coping and managing stress is a skill leaders need to relieve the pressure in their lives and help employees manage their stress so they don’t pass it on to customers. I often say, Happy Employees Make Happy Customers, which is also the title of my latest book.

Consulting

Consulting Financial Customer Experience Leadership

Customer Experience Update

Sat.Dec 12, 2020

What Can the CX Tech Stack Do for You?

If The Stress Is Becoming Intolerable, This is What To Do

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