Zonka Feedback

AUGUST 12, 2024

Imagine this: You’ve just launched a new product, and you’re eager to know what your customers think. Traditionally, you’d spend hours crafting surveys, manually sending them out, and then waiting—sometimes for weeks—before you could even begin analyzing the responses. But what if you could automate this entire process? What if, instead of waiting, you could sip your coffee while your survey system collects, analyzes, and even acts on feedback in real-time?

Survey 59

Survey Data Customer Experience Retail 59

ECXO

AUGUST 12, 2024

Designed by DALL·E. All rights reserved © ECXO.org CX Design Matters: The Hidden Key to Boosting Tech Adoption Rates In today’s fast-paced digital world, the design of technological products plays a crucial role in determining their adoption rates and the overall experience they deliver to users. This article explores the intricate connection between digital product design, adoption rates, and customer satisfaction, offering essential insights and strategies for tech companies aiming to strength

User Experience 388

User Experience Case Study Financial e-support 388

BirdEye

AUGUST 12, 2024

Consumers rely on online reviews to make informed decisions about everything from where to eat to which doctor to see. But what happens when those reviews are fake or manipulated? A recent landmark judgment in Seattle highlights the importance of maintaining the review ecosystem’s sanctity and the consequences businesses can face for engaging in deceptive practices.

Consumers 59

Consumers Feedback Competitive Advantage Customer Satisfaction 59

ECXO

AUGUST 12, 2024

Created by DALL-E with all rights reserved to ECXO.org. MarTech-Driven Transformation: Navigating the Future of Customer Experience Introduction In today’s fiercely competitive business landscape, delivering a superior customer experience (CX) is not just an advantage—it’s essential. Marketing technology (MarTech) is at the heart of this evolution, integrating data, automating processes, and enabling personalized, real-time customer interactions.

Customer Experience 351

Customer Experience e-support Social Media B2B 351

Speaker: Jay Allardyce, Deepak Vittal, and Terrence Sheflin

As we look ahead to 2025, business intelligence and data analytics are set to play pivotal roles in shaping success. Organizations are already starting to face a host of transformative trends as the year comes to a close, including the integration of AI in data analytics, an increased emphasis on real-time data insights, and the growing importance of user experience in BI solutions.

Trends

Centercode

AUGUST 12, 2024

Learn how Cisco’s Webex Beta team transformed their program, driving massive growth in tester engagement and customer feedback.

Feedback 69

Feedback Engagement Customers 69

Circular Edge

AUGUST 12, 2024

Learn how a JDE customer optimized their infrastructure on AWS Join live: Thursday, August 29, 1pm Eastern Learn how moved their on-premise Oracle JD Edwards landscape to AWS to achieve 80% cost savings while delivering increased performance and flexibility. This webinar will also cover how this migration supported their ERP modernization initiatives to optimize current architecture costs and how an infrastructure as code (IaC) approach was used to provision the new JDE infrastructure.

Customers 52

Customers 52

CSM Magazine

AUGUST 12, 2024

In the contracting arena, delivering outstanding customer service is not just a goal—it’s a necessity for staying ahead. Modern contracting businesses are increasingly turning to technological solutions to streamline their business operations and enhance customer interactions. Among these solutions, field service management software emerges as an incredibly powerful tool to transform customer service from satisfactory to exceptional The Fundamentals of Field Service Management Software Fie

Software 52

Software Customer Satisfaction Analytics Interaction 52

SurveySensum

AUGUST 12, 2024

How to get more reviews on Google? Start by asking your satisfied customers to give you online reviews , sharing their experience. 81% of consumers are “likely” or “highly likely” to leave a positive review if they feel the business went above and beyond to ensure an exceptional experience. So, customers love sharing their reviews, but are you creating a positive experience for them to leave positive reviews?

Tips 52

Tips How To Social Media Effort Score 52

Feedbackly

AUGUST 12, 2024

We at Feedbackly are thrilled to announce our collaboration with Yrittäjä.io and our partner companies in organizing the Mulligan Tour, Finland’s largest charity golf tour that has run through the entire summer. This summer-long event has brought together golf enthusiasts from across the country, all for a noble cause—supporting youth sports and preventing social exclusion.

Feedback 52

Feedback Sports Meeting Connections 52

Speaker: Miriam Connaughton and Donald Knight

As organizations scale, keeping employees connected, engaged, and productive can seem like a monumental task. But what if AI could help you do all of this and more? AI has the power to help, but the key is implementing it in a way that enhances, rather than replaces, human connection. Join us for an exploration into how industry trailblazers are using AI to transform employee experience at scale while addressing both the potential and the pitfalls.

Connections

Forrester's Customer Insights

AUGUST 12, 2024

Successful AI projects depend on three things: trust, alignment, and adaptivity. Learn how technology and CX professionals can further trust, alignment, and adaptivity when devising effective, sustainable, and scalable AI solutions.

Technology 53

Technology Customer Centricity Customers 53

Optimove

AUGUST 12, 2024

Optimove Insights, the analytical and research arm of Optimove, has released its Report on Consumer Shopping Intentions for Holiday 2024, offering insights for marketers looking to optimize their holiday strategies. A key finding is that 67% of consumers are anticipating marketing fatigue by November 1st. Marketing fatigue occurs when consumers feel overwhelmed by the volume or repetition of brand messages, leading to reduced engagement and negative perceptions.

Report 40

Report Consumers Marketing Analytics 40

Forrester's Customer Insights

AUGUST 12, 2024

Schneider Electric is a multinational digital automation and energy management company with roots as an electrical equipment manufacturer. Several years ago, Schneider Electric recognized the need to pivot its product strategy beyond just being an equipment manufacturer.

Strategy 34

Strategy Management Data Company 34

Retently

AUGUST 12, 2024

If you’re running an ecommerce or retail store, you probably already know how important it is to keep your customers happy. But how do you measure that happiness? That’s where NPS (Net Promoter Score) comes in. This is a helpful customer satisfaction metric that can tell you exactly how your customers feel about your products and services. In this guide, we’ll walk you through the best NPS software for Ecommerce and Retail so you can pick the one that’s right for you and start making those custo

Ecommerce 78

Ecommerce NPS Retail Software 78

Speaker: Jennifer Wright and Nick Barron

2025 is right around the corner, and with it comes a new wave of consumer expectations, competitive pressures, and operational challenges. Success lies in finding the balance between operational flexibility and creating experiences that keep customers coming back. The future of retail belongs to those who can stay ahead of shifting customer preferences and marketing trends. 🔮 In this session, we’ll dive deep into what it takes to keep customers engaged and your operations nimble, no matt

Customer Experience

Forrester's Customer Insights

AUGUST 12, 2024

Open-source licenses give you rights to copy. In some cases, they define patent rights and responsibilities. However, when they mention trademarks at all, most of them exclude rights rather than include them.

Government 34

Government Customers 34

BirdEye

AUGUST 12, 2024

When one online review can change the course of a business, managing your digital reputation becomes very important. The online world needs close attention, and the tools you use to handle this can greatly affect your success. This brings us to the Yext vs Birdeye comparison. These are two top names in online reputation management. The difference is significant, with the average star rating of Birdeye customers on Google being 4.6, and Birdeye’s feature-rich platform offering several core functi

Comparison 59

Comparison Social Media Multi-Channel Analysis 59

Forrester's Customer Insights

AUGUST 12, 2024

Data clean rooms are attracting a lot of buzz lately. They’re pitched as a perfect solution in a data deprecation world: Brands can collaborate and maximize the value of their first-party data by running sophisticated analytics to understand customer behaviors, shopper journeys, and more.

Data 34

Data Analytics Brands Technology 34

West Monroe

AUGUST 12, 2024

Listen to "Unpacking UPS' Approach to Making Everyone a Data Scientist" on Spreaker. About the episode In this episode, Joe Brown, Senior Partner at West Monroe, talks with Stefanie Khan, Director of Business Intelligence and Data Analytics at UPS. They explore how UPS uses data science and AI, optimizes data insights, and balances tech advances to drive innovation and solve strategic challenges.

Data 52

Data ROI Analytics Culture 52

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This comprehensive report explores the evolving landscape of customer and business expectations, with five key trends that will help you understand your customers and stay ahead of the competition. Discover how your peers are implementing AI to improve customer experience with granular insights into their CX investments and specific AI use cases. For the first time, customers prefer digital channels when interacting with a business.

Customer Experience

Forrester's Customer Insights

AUGUST 12, 2024

Knowledge Graphs (KGs) can enhance genAI’s reliability and accuracy with structured knowledge, domain-specific facts, and reasoning. At the same time, genAI can also augment KGs with textual/visual information, generalized knowledge, and natural language processing.

Technology 34

Technology Customers 34

AWS Machine Learning

AUGUST 12, 2024

As the scale and complexity of data handled by organizations increase, traditional rules-based approaches to analyzing the data alone are no longer viable. Instead, organizations are increasingly looking to take advantage of transformative technologies like machine learning (ML) and artificial intelligence (AI) to deliver innovative products, improve outcomes, and gain operational efficiencies at scale.

Hospitality 106

Hospitality Data Analysis Examples 106

Forrester's Customer Insights

AUGUST 12, 2024

APAC CISOs face many common workplace challenges and have similar opportunities as in other roles, but in addition, they encounter lesser-discussed gender, cultural, and geographic impacts that affect the CISO role.

Leadership 32

Leadership Tools Culture Trends 32