SurveySensum

JANUARY 8, 2024

Did you know that your surveys are causing fatigue among your customers? Yup, that’s right, more than 24% of respondents have stated that they abandon surveys if it’s too long. This low response rate is more than just a numerical woe – it represents the difficulty in cutting through the digital noise to engage your customers who are burdened with requests for customer feedback at every point.

Survey 52

Survey Feedback Automotive B2B 52

Lumoa

JANUARY 8, 2024

So, you’re eyeing growth and a healthy ROI for your business, right? I’m guessing that’s a big ‘yes.’ It’s a common goal, after all. And, if you’re nodding along, I’m also betting you’re savvy enough to know that the future of business success is tightly intertwined with embracing Machine Learning (ML) and Artificial Intelligence (AI).

Analysis 369

Analysis Software Comparison Social Media 369

AWS Machine Learning

JANUARY 8, 2024

AWS customers in healthcare, financial services, the public sector, and other industries store billions of documents as images or PDFs in Amazon Simple Storage Service (Amazon S3). However, they’re unable to gain insights such as using the information locked in the documents for large language models (LLMs) or search until they extract the text, forms, tables, and other structured data.

How To 107

How To Healthcare Policies Data 107

MiaRec

JANUARY 8, 2024

In 2023, contact center leaders caught the Artificial Intelligence (AI) bug, realizing the many benefits that Conversational and Generative AI can bring. According to Gartner , the "global conversational AI and virtual assistant market represents the fastest-growing segment in the contact center forecast, helping to spur 24% growth in 2024." Furthermore, the report explains that contact center decision makers are planning to invest heavily in conversational AI as they are trying to reduce the re

Contact Center 98

Contact Center Interaction Report Marketing 98

Advertisement

Customer education has become a key driver for growth, retention, and product adoption. Our latest 2024 State of Customer Education Report uncovers critical data and insights from a survey of over 200 industry leaders, offering a look at the evolving role of education in driving business success. Inside, you'll find data on key trends and strategies, including: Strategies for Scaling & Customization: Find out which investments in learning technology deliver the biggest ROI and scalability.

Report

ShepHyken

JANUARY 8, 2024

This episode of  Amazing Business Radio with Shep Hyken  answers the following questions and more:    How does AI play a role in streamlining repetitive tasks? What types of customer support tickets can be automated with the help of AI? How are large companies incorporating AI into their customer support platforms? What is the impact of AI automating simpler customer support tasks?

Training 87

Training Customers Customer Satisfaction Tools 87

Kustomer

JANUARY 8, 2024

Zendesk is still a dominant player in the customer support solutions market — most commonly compared against Kustomer, Freshdesk, Gorgias, Intercom and several other alternatives. Zendesk is best known for its ticketing system, automation features, and integrations, making it a fan favorite for thousands of SMBs globally. While Zendesk Suite provides seemingly everything you need from a help desk software, it does come with some hefty drawbacks.

Self Service 82

Self Service Omni-Channel Multi-Channel Knowledge Base 82

Optimove

JANUARY 8, 2024

Discover the true value of your customers with our LTV calculator Download Now Why it Matters: As iGaming operators plan for the playoffs’ kickoff, understanding the player lifecycle stage (new-> activated-> churned -> reactivated) is a critical step in personalization. It empowers the operator to address players with highly relevant content based on their engagement history with your brand.

Sports 69

Sports Entertainment Analysis Trends 69

Thematic

JANUARY 8, 2024

How much time have you spent (let’s be honest: wasted) scrolling through endless Excel spreadsheets full of open-ended question data, trying to piece together new customer insights? This type of data is a treasure trove of valuable insights to drive CX improvements. However, it makes no sense to have someone manually checking spreadsheets to discover these insights.

Net Promoter Score 62

Net Promoter Score How To Analysis Survey 62

ClearAction

JANUARY 8, 2024

Insights Utilization Rate Drives Growth Through Customer-Centric Organizations Lynn Hunsaker Customer-centric organizations use experience insights as the basis for each work group’s thinking and actions. ( Centric means aligned : customers’ well-being is the center of every decision). Insights Utilization Rate is a new phrase I’ve coined to represent how well your enterprise is absorbing, adopting, and acting on insights about customers (CX), partners (PX), and employees (EX).

Customer Centricity 62

Customer Centricity ROI Policies Chief Customer Officer 62

Speaker: Amanda Adams, Fractional CFO, CPA

Are you ready to elevate your accounting processes for 2025? 🚀 Join us for an exclusive webinar led by Amanda Adams, a seasoned fractional CFO and CPA passionate about transforming back-office operations for finance teams. This session will cover critical best practices and process improvements tailored specifically for accounting professionals.

Data

Kapta Customer Success

JANUARY 8, 2024

Looking to hit your business growth goals this year? As businesses strive to do more with less, customer retention and expansion is the way to go. This allows you to spend less on costly new customer acquisitions while protecting the 20% of your existing customer base that generates up to 80% of your revenue.

Management 59

Management How To Customer Retention Customer Base 59

Clarivate

JANUARY 8, 2024

The annual Clarivate Drugs to Watch report for 2024 features 13 new therapeutics with standout commercial and/or clinical potential. These new treatments hold tremendous promise to advance patient care and fuel the next generation of medical breakthroughs. Common themes for this year’s picks included: New drugs developed using new modalities and technologies.

Healthcare 59

Healthcare Government Trends Report 59

ChurnZero

JANUARY 8, 2024

At most SaaS companies, the line item for customer success budgets is dedicated to headcount. This is why on our annual survey of customer success leaders , we ask about “non-headcount budgets.” This non-headcount approach is a technique for understanding how SaaS companies are investing in the needs of their customer success teams. In other words, this is the budget available for the tools and training customer success managers (CSM) need to continuously improve.

Customer Success 52

Customer Success Leadership Study Industry 52

CSM Magazine

JANUARY 8, 2024

We’ve all been in that frustrating spot of endlessly waiting on a delayed order. Tracking the shipment becomes an obsessive routine. Each passing day without an update slowly morphs excitement into disappointment. I’m sure you’ve vented to friends about the agony of delayed deliveries. But what we customers rarely consider is how these letdowns often start with inefficient manufacturing processes.

Customer Experience 52

Customer Experience Competitive Advantage Guidelines Loyalty 52

Advertisement

Understanding and improving your customer experience (CX) can have a massive impact on your bottom line. Choosing the right voice of customers (VoC) solution is a critical step to elevating CX. Frost & Sullivan researched more than 50 leading VoC vendors, analyzing both their “innovation index” and “growth index” to independently select the top 10 performers in each of these categories.

Voice of Customer

Customer Enthusiast

JANUARY 8, 2024

I met a friend for lunch over the weekend. The night before he’d flown in from Las Vegas, having booked a room at a nearby Hampton Inn.

Hospitality 57

Hospitality Hotels Employee Engagement Training 57

CSM Magazine

JANUARY 8, 2024

In an era where the internet has become a hub for almost every form of entertainment, the allure of online casinos has not gone unnoticed. With the convenience of playing from home, the number of players flocking to these virtual establishments is on a steady rise. However, amidst this growing popularity, the concern for safety in online gambling cannot be overstated, especially when it comes to USA online casino real money platforms.

e-support 52

e-support Guidelines Policies Entertainment 52

Zonka Feedback

JANUARY 8, 2024

Explore the best post-purchase survey questions, examples, and best practices to gather customer insights once they turn buyers.

Examples 52

Examples Survey Customer Insights Feedback 52

CSM Magazine

JANUARY 8, 2024

The rapid rise of digital currencies like Bitcoin has not only transformed the financial world. It has also made a significant impact on popular culture, particularly in film and television. For enthusiasts of Bitcoin, especially those who enjoy the thrill of Bitcoin gambling, there’s a wealth of entertainment that delves into themes of digital finance, futuristic technology, and the societal implications of these advancements.

Entertainment 52

Entertainment Financial Culture Technology 52

Speaker: Jay Allardyce, Deepak Vittal, and Terrence Sheflin

As we look ahead to 2025, business intelligence and data analytics are set to play pivotal roles in shaping success. Organizations are already starting to face a host of transformative trends as the year comes to a close, including the integration of AI in data analytics, an increased emphasis on real-time data insights, and the growing importance of user experience in BI solutions.

Trends

ImprintCX Articles

JANUARY 8, 2024

Q: What is the number one lesson you have learned during your CX career journey that you use on a regular basis, that you believe all CX professionals should know? Having been in consumer research for many years, I always value data and consumer insights. My 15 years in CX have taught me two key things : The value of storytelling (based on insights) We are in the memory-building business What we do is complex, but we need to ask ourselves one very simple question – How would I feel I received th

Banking 52

Banking Leadership Financial Consumers 52

CSM Magazine

JANUARY 8, 2024

The call came in early Sunday morning: “Our systems are down after a cyber-incident, and we need to get our contact centre back up immediately. Our customers cannot phone us, which is a major problem as all our other systems are down, so we are completely cut off.” This was the desperate plea from a major, global healthcare solutions company – and one of our customers here at Sabio – after a devastating ransomware attack had crippled their internal IT infrastructure.

Groups 52

Groups Healthcare Multi-Channel System 52

CSM Magazine

JANUARY 8, 2024

Consumer services address our daily needs, such as food, leisure, and health. Businesses in this sector, like car dealerships and grocery stores, offer varied career opportunities. For those inclined toward people interaction and seeking a sought-after career with specialization opportunities, we advise them to study the consumer services field. This article explores the definition of consumer services, the advantages and disadvantages of pursuing related jobs, and guidance on choosing it as a c

Consumers 52

Consumers Healthcare Social Media Exceptional Customer Service 52