Centercode

NOVEMBER 21, 2023

Insights on customer experience, new trends, and the importance of listening from Sayge's Colin Flanigan

Trends 52

Trends Customers Customer Experience 52

eglobalis

NOVEMBER 21, 2023

Elevating Customer Experience: 6 Key Fundamentals for Adaptability The post Elevating Customer Experience: Six Key Fundamentals for Adaptability appeared first on Eglobalis.

Customer Experience 211

Customer Experience Customers Customer relationships Customer Centricity 211

Lumoa

NOVEMBER 21, 2023

In many companies, even though customer experience is regularly measured, data transformation becomes challenging for many reasons. For instance, it is expensive, resource-intensive, and requires expertise. But it is no longer a challenge, thanks to modern technologies like martech tools and back-office solution software and the use of artificial intelligence (AI) in customer feedback analysis.

Analysis 195

Analysis Feedback Social Media Chatbots 195

Alida

NOVEMBER 21, 2023

Discover how customer insight communities help brands build stronger relationships, reduce risk, and deliver measurable ROI.

ROI 130

ROI Measurement Customer Insights Brands 130

Speaker: Jennifer Hodroge, Omni-Channel Strategic Leader, Forrester CX Certified

Marketers know that personalization is the key to engagement—but with limited budgets and time, how do you prioritize what, where, and how to personalize? Aligning your content, campaigns, and buyer experiences requires a deep understanding of customer needs. In this new webinar with expert Jennifer Hodroge, we’ll explore how to leverage insights and customer journey mapping to build personalization strategies that deliver real impact.

ROI

AWS Machine Learning

NOVEMBER 21, 2023

Text vectors or embeddings are numerical vector representations of text that are generated by large language models (LLMs). After LLMs are fully pre-trained on a large dataset or fine-tuned from different tasks, including text completion, question answering, and translations, text embeddings capture semantic information of the input text. Different downstream applications are made possible by text embeddings, including similarity searching, information retrieval, recommendations and personalizat

Training 121

Training Data How To Resources 121

AWS Machine Learning

NOVEMBER 21, 2023

This post is written in collaboration with Brad Duncan, Rachel Johnson and Richard Alcock from MathWorks. MATLAB   is a popular programming tool for a wide range of applications, such as data processing, parallel computing, automation, simulation, machine learning, and artificial intelligence. It’s heavily used in many industries such as automotive, aerospace, communication, and manufacturing.

Training 121

Training Resources Data Automotive 121

BirdEye

NOVEMBER 21, 2023

Running an interior design business presents unique challenges, from sourcing materials and managing client expectations to navigating the ebb and flow of design trends. This constant pursuit of innovation demands staying ahead of trends, adapting to evolving technologies, and ensuring the business is profitable. Juggling creative expression with the practicalities of project management and client interactions adds complexity.

Marketing 111

Marketing Social Media Advertising Tips 111

AWS Machine Learning

NOVEMBER 21, 2023

In the dynamic world of streaming on Amazon Music , every search for a song, podcast, or playlist holds a story, a mood, or a flood of emotions waiting to be unveiled. These searches serve as a gateway to new discoveries, cherished experiences, and lasting memories. The search bar is not just about finding a song; it’s about the millions of active users starting their personal journey into the rich and diverse world that Amazon Music has to offer.

Training 116

Training e-support Software Case Study 116

ShepHyken

NOVEMBER 21, 2023

Top Takeaways: Self-service is becoming more than just enabling customers to attempt to resolve their own issues. Customers want a self-directed experience where they have control over how they are served and can resolve their issues in the way they want. The pandemic has accelerated the normalization of digital experiences and digital tools. The lockdown has changed our customers’ perspective on how they want to spend their time.

Self Service 98

Self Service Knowledge Base Chatbots Tools 98

Advertiser: ZoomInfo

Savvy B2B marketers know that a great account-based marketing (ABM) strategy leads to higher ROI and sustainable growth. In this guide, we’ll cover: What makes for a successful ABM strategy? What are the key elements and capabilities of ABM that can make a real difference? How is AI changing workflows and driving functionality? This Martech Intelligence Report on Enterprise Account-Based Marketing examines the state of ABM in 2024 and what to consider when implementing ABM software.

Marketing

AWS Machine Learning

NOVEMBER 21, 2023

Amazon Textract is a machine learning (ML) service that automatically extracts text, handwriting, and data from any document or image. AnalyzeDocument Layout is a new feature that allows customers to automatically extract layout elements such as paragraphs, titles, subtitles, headers, footers, and more from documents. Layout extends Amazon Textract’s word and line detection by automatically grouping the text into these layout elements and sequencing them according to human reading patterns.

Effort Score 115

Effort Score Metrics Analysis Measurement 115

MyCustomer

NOVEMBER 21, 2023

Podcast: The future of Women in CX Sabine Groven Friday, November 24, 2023 - 08:30 Collaboration Communities Culture The future of Women in CX Engagement

Culture 95

Culture Engagement 95

ShepHyken

NOVEMBER 21, 2023

If it’s working fine, why mess with it? Well, whatever “it” is may work just fine, but that doesn’t mean it couldn’t be better. This idea came to me as I read an article about United Airlines changing the way passengers board the plane. Most airlines put passengers in groups and call them in order. United will continue doing this but make changes to some of the groups.

Airlines 91

Airlines Customer Journeys Groups Customer Service Training 91

Helpware

NOVEMBER 21, 2023

Are your customers happy with your products and your customer service levels? Learn more about how to monitor and measure your customer experience programs.

Measurement 88

Measurement Metrics Customer Experience How To 88

Speaker: Becky Parisotto and John Vurdelja

Fulfillment is no longer just about getting products from point A to point B – it's about crafting seamless, scalable, customer first experiences. Flexible fulfillment strategies are more important than ever for those aiming to stay ahead and build resilience as retail enters a new era in 2025. Learn how to optimize fulfillment processes, tackle complex, multi-vendor orders, and create seamless customer experiences – from white-glove delivery for high-value items to quick-ship solutions for ever

Retail

Cyara

NOVEMBER 21, 2023

Web Real Time Communications (WebRTC) is transforming the way we communicate online. Fueled, in part, by the growth in remote work and communications, the use of WebRTC solutions has significantly increased.

Communication 76

Communication 76

Optimove

NOVEMBER 21, 2023

Why It Matters: To create a shopping experience that’s truly engaging and personalized, marketers have to start with the customer. Incorporate these Customer-Led Marketing tactics into your product recommendation strategy and watch customer lifetime value improve. First, let’s take a brief look at what product recommendations are and then we will discuss how product recommendation strategies can be used to increase sales with Opti-X.

Sales 72

Sales Social Media Trends User Experience 72

Feedbackly

NOVEMBER 21, 2023

Liity mukaan saadaksesi asiantuntijanäkemystä ja käytännön vinkkejä, jotka auttavat sinua rakentamaan asiakaskokemuksen strategian, joka erottaa yrityksesi kilpailijoista. Milloin? Keskiviikkona 13. joulukuuta 2023 klo 9:00 Missä? Verkossa Kesto: 60 min Varaa paikkasi tästä >> Erottuva asiakaskokemusohjelma on keskeinen tekijä liiketoiminnan menestyksessä.

Feedback 69

Feedback 69

Customer Enthusiast

NOVEMBER 21, 2023

Earlier this week, I posted the first blog in a series aimed at creating an inspired workforce. I will share additional posts over the coming weeks to support leaders, managers, and supervisors in this effort. In summary, the first two steps are 1.

How To 62

How To Management Employee Engagement Leadership 62

Advertiser: ZoomInfo

Over the last two years, there’s been a 76 percent increase in AI adoption across sales organizations. The reason for its rise? AI increases teams’ productivity by predicting and automating actions that require manual effort. In other words, the research that takes reps hours, AI can do in seconds. For sales teams, AI opens up a world of new possibilities, including automating outreach, identifying best-fit buyers, and keeping CRMs flush with fresh data.

Sales

Forrester's Customer Insights

NOVEMBER 21, 2023

In our 2023 Data Literacy and Culture Survey, we uncovered key insights about the state of data culture in organizations. Shockingly, nearly half of employees lack the ability to search for existing insights and struggle to find reports, datasets, and insights. Don't miss out on gaining a competitive advantage by revitalizing your data culture.

Culture 61

Culture Data Competitive Advantage Survey 61

Optimove

NOVEMBER 21, 2023

Marketing and technology used to be two separate worlds. Now, like peanut butter and chocolate, they have been melding into a powerful real-time marketing engine. Even with real-time data integration into marketing execution, marketers still need a human conductor for that perfect blend. I am that person at Entain – as the Head of CRM Engagement. My aim is that this post gives insight into how that role has evolved as technology has surged forward and offers insight into what lies ahead.

Technology 59

Technology Marketing CRM Analysis 59

kommunicate

NOVEMBER 21, 2023

Last Updated on November 22, 2023 Product management is a vast and diverse field, and there is no one-size-fits-all approach. With the right product management tools in hand, a good PM can work wonders for your business. With this context, let us take a look at these 13 tools that PMs will absolutely fall in [.] The post 13 Tools your Product Managers Will Fall In Love With In 2023 appeared first on Kommunicate Blog.

Tools 59

Tools Management 59

Forrester's Customer Insights

NOVEMBER 21, 2023

As retailers enter their busiest period, leveraging store associate tools is a must. Read Forrester’s insights on how to maximize their potential this season.

Retail 58

Retail Tools How To Employee Experience 58

Speaker: Carolyn Clark and Miriam Connaughton

Forget predictions, let’s focus on priorities for the year and explore how to supercharge your employee experience. Join Miriam Connaughton and Carolyn Clark as they discuss key HR trends for 2025—and how to turn them into actionable strategies for your organization. In this dynamic webinar, our esteemed speakers will share expert insights and practical tips to help your employee experience adapt and thrive.

Employee Experience

ChurnZero

NOVEMBER 21, 2023

ROI is no longer the deciding factor in a customers decision to renew. Companies today care more about cash flow and cost efficiency. This tightened focus makes presenting price increases to customers all the trickier, even when they see the products value. To get renewals in the door, CSMs need to change their approach, says Adil Dittmer , head of customer success at Testbox.

ROI 52

ROI Financial Customers Meeting 52

Forrester's Customer Insights

NOVEMBER 21, 2023

Adopting the revenue waterfall for demand management brings many benefits, meaning parting with leads can be all sweet and no sorrow.

Management 58

Management B2B Sales Marketing 58

Strativity

NOVEMBER 21, 2023

For nonprofit fundraisers, identifying and effectively engaging with donors is a fundamental challenge. Audience segmentation can be a valuable tool.

Tools 52

Tools Engagement 52

Forrester's Customer Insights

NOVEMBER 21, 2023

(written with Daniel Portillo, senior research associate at Forrester) First, the good news: US federal customer experience (CX) remains steady amid an unprecedented two-year decline in average CX quality in the US private sector (link for Forrester client access only).

Customer Experience 57

Customer Experience Customers 57

Advertiser: ZoomInfo

Modern go-to-market teams know it takes more than one email to break through the noise. Multiple touchpoints means more ways to get your pitch right — and, potentially, more ways to be wrong. The good news? Once you know how to write compelling, one-off emails to entice prospective customers, you can easily do the same across a short sequence of emails.

How To

Strativity

NOVEMBER 21, 2023

For nonprofit fundraisers, identifying and effectively engaging with donors is a fundamental challenge. Audience segmentation can be a valuable tool.

Tools 52

Tools Engagement 52

Forrester's Customer Insights

NOVEMBER 21, 2023

TikTok Shop will be a key player this holiday season. Discover how advertisers can get the most out of the new social commerce player.

Advertising 57

Advertising Social Media B2C Marketing 57

SurveySparrow

NOVEMBER 21, 2023

Warehouse logistics is not just about storage. It is a strategic process that optimizes the entire storage process to ensure seamless product movement (Yes, from receiving raw materials to delivering finished products) So, what exactly is warehouse logistics, and how can it revolutionize your business operations? Before that, let’s look into some basic terms.

Transportation 52

Transportation Trends System Technology 52