SurveySensum

OCTOBER 14, 2024

Want to know your customers’ frequency of returning to buy your products and services? Are they satisfied with the customer service that you offered to them? Well, these are important questions for a company’s success as they help them improve their quality of service and products. The good thing is that you can get answers to all these questions by crafting effective Voice of the Customer questions.

Voice of Customer 52

Voice of Customer Survey Customer Retention Feedback 52

InMoment XI

OCTOBER 14, 2024

Sending survey requests to your customers is a great way to collect feedback and show them that you’re willing to listen. However, excessive survey requests can backfire, and you will notice a decline in both the quality and number of responses you receive over time. This drop is a result of survey fatigue, a growing concern for businesses looking to embrace the customer-centric approach.

Survey 260

Survey How To Hospitality Feedback 260

BlueOcean

OCTOBER 14, 2024

Choosing a contact center outsourcer is a huge investment. Which is, of course, why you’re willingly subjecting yourself to the time constraints and stress of writing an RFP. Need some insight? We’ve compiled a list of up-to-date contact center RFP questions to help you ensure you’re making the most informed decision. Below you’ll find six key sections of questions: Company overview Agent Hiring & Management Contact Center Reporting Project Management Technology Pricing Company Overview Get

Contact Center 156

Contact Center Employee Engagement Culture Training 156

ECXO

OCTOBER 14, 2024

CX Awareness. How Customer-Centric is Your Organization? We live in such a dynamic business environment that adopting a customer-centric mindset is not just beneficial; it’s necessary. Companies that prioritize customer satisfaction tend to enjoy higher loyalty rates, better brand reputation, and, ultimately, more robust bottom lines. But what does it truly mean to be customer-centric, and how can you tell if your organization embodies this approach?

Customer Centricity 156

Customer Centricity Customer Journeys Effort Score Touchpoint 156

Speaker: Miriam Connaughton and Donald Knight

As organizations scale, keeping employees connected, engaged, and productive can seem like a monumental task. But what if AI could help you do all of this and more? AI has the power to help, but the key is implementing it in a way that enhances, rather than replaces, human connection. Join us for an exploration into how industry trailblazers are using AI to transform employee experience at scale while addressing both the potential and the pitfalls.

Connections

Blueshift

OCTOBER 14, 2024

With Black Friday and Cyber Monday quickly approaching, businesses are gearing up to capture customers’ attention during one of the most profitable holidays for e-commerce. One of the biggest opportunities lies in reactivating dormant customers—existing customers who haven’t engaged or purchased in a while. These customers are valuable because they’ve already shown interest in your brand.

Strategy 98

Strategy Engagement Customers Marketing 98

AWS Machine Learning

OCTOBER 14, 2024

With recent advances in large language models (LLMs), a wide array of businesses are building new chatbot applications, either to help their external customers or to support internal teams. For many of these use cases, businesses are building Retrieval Augmented Generation (RAG) style chat-based assistants, where a powerful LLM can reference company-specific documents to answer questions relevant to a particular business or use case.

Chatbots 68

Chatbots Healthcare System Connections 68

Totango

OCTOBER 14, 2024

Key takeaways : Sales leaders should ask potential customers about the outcome they need to achieve to be successful. Starting with an outcome focus makes it easier for sales leads to kick off an entire customer lifecycle, rather than just a quick handoff. An outcome-first approach is the foundation of a customer-led growth motion, where new logos are seeded with the potential for retention, upsell, and expansion.

Sales 62

Sales Customer Success ROI Tips 62

Northridge Group

OCTOBER 14, 2024

Whether you are a blue chip, mid cap or small company, workforce planning has never been more critical. This is especially true with the boon of AI integration and leveraging more automation technology to manage labor demands. WFM processes, positioning within the business, empowerment and data alignment is more important than ever before. Siloed and […] The post The Importance of Involving Leadership Teams in Workforce Planning first appeared on Northridge Group.

Leadership 52

Leadership Groups Data Technology 52

CSM Magazine

OCTOBER 14, 2024

Imagine a world where health meets technology, changing the way we understand healthcare forever. Think of a world where you set up an appointment with your physician over lunch or have a specialist evaluation from your couch. You guessed it right; this isn’t a glimpse into the future but what we call Telemedicine. This digital leap brings you convenience and efficiency, delivered straight to your door.

Healthcare 52

Healthcare Customer Service Hospitality Customers 52

Speaker: Jennifer Wright and Nick Barron

2025 is right around the corner, and with it comes a new wave of consumer expectations, competitive pressures, and operational challenges. Success lies in finding the balance between operational flexibility and creating experiences that keep customers coming back. The future of retail belongs to those who can stay ahead of shifting customer preferences and marketing trends. 🔮 In this session, we’ll dive deep into what it takes to keep customers engaged and your operations nimble, no matt

Customer Experience

Think Customers

OCTOBER 14, 2024

Improve CX and drive ROI with a roles-based strategy The AI landscape is evolving so quickly, it seems like nearly every day there’s another “shiny new object” promising to revolutionize customer experience (CX). As brands try to stay on the cutting edge of technology – and one step ahead of their competitors – the compulsion to adopt AI, and the sheer number of tools available, can be overwhelming.

Contact Center 52

Contact Center Self Service ROI Training 52

CSM Magazine

OCTOBER 14, 2024

Join the discussion on modernising legacy systems for regulated industries; 20 November 2024, 13:00 GMT Wordwatch , a provider of compliance archiving and records management solutions, is hosting a webinar on 20 November 2024 to discuss the critical findings from its latest whitepaper, The Cost of Doing Nothing: The Risks and Solutions for Compliance Archiving and Records Management.

Multi-Channel 52

Multi-Channel Management Case Study Government 52

The DiJulius Group

OCTOBER 14, 2024

The Future of CX has never looked Brighter We would like to congratulate the graduating class of Customer eXperience Executive Academy (CXEA) 2024! During this part-time, twelve month program, graduates were trained to design, lead, and manage the customer experience their companies deliver. Each completed a capstone project and attended intensive quarterly sessions where they.

Culture 52

Culture How To Training Groups 52

CSM Magazine

OCTOBER 14, 2024

A furniture configuration tool lets shoppers digitally interact with products in real-time, offering an immersive experience far beyond static images. Users can manipulate product views, zoom in for details, and personalize options such as materials, colors, and finishes. This dynamic interaction allows them to see exactly how a piece of furniture would look in their home, transforming the online shopping process into something far more engaging and realistic.

Tools 52

Tools Customer Experience Retail Interaction 52

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This comprehensive report explores the evolving landscape of customer and business expectations, with five key trends that will help you understand your customers and stay ahead of the competition. Discover how your peers are implementing AI to improve customer experience with granular insights into their CX investments and specific AI use cases. For the first time, customers prefer digital channels when interacting with a business.

Customer Experience

Circular Edge

OCTOBER 14, 2024

InFocus 2024 Recap & Highlights This year’s InFocus featured lots of love for JD Edwards, from incredible learning experiences, valuable networking opportunities , a unique customer appreciation event and connecting with new & longtime JDE friends One of the things I enjoy most about the JDE community is the opportunity to gather in one place to share and experience all of the amazing customer stories and innovative solutions.

Conference 52

Conference Case Study System Financial 52

Help Scout

OCTOBER 14, 2024

We're in the midst of the race to fill a market gap created by generative AI.

Marketing 59

Marketing 59

Forrester's Customer Insights

OCTOBER 14, 2024

“The decline in soft skills is one of the major threats to the Republic.” Prof. Joseph Fuller, Harvard University as stated at MN Tech Talent conference, October 11th, 2024, Bloomington, Minnesota. Every so often, I attend a conference that knits together disparate influences into something greater.

Conference 26

Conference Customers 26

eglobalis

OCTOBER 14, 2024

Introduction: The Changing Landscape of CX Education Customer experience (CX) education has long relied on a model built around a set of 5-6 pillars. These pillars include customer journey mapping, feedback mechanisms, employee experience, customer experience culture and strategy, with some variations such as McKinsey’s operational efficiency model.

Customer Experience 273

Customer Experience Customer Journeys Case Study Innovation 273

Speaker: Igli Laci, Strategic Finance Leader

In today’s competitive market, pricing is more than just a number — it’s the cornerstone of profitability. The right pricing strategy ensures that you capture the true value of your offering, paving the way for sustainable growth and long-term success. Join Igli Laci, Strategic Finance Leader, in this exclusive session where he will explore how a well-crafted pricing approach balances customer perception with business objectives, creating a powerful tool for securing both competitive advantage a

How To

AWS Machine Learning

OCTOBER 14, 2024

Amazon Bedrock Agents enable generative AI applications to perform multistep tasks across various company systems and data sources. They orchestrate and analyze the tasks and break them down into the correct logical sequences using the reasoning abilities of the foundation model (FM). Agents automatically call the necessary APIs to interact with the company systems and processes to fulfill the request.

Policies 60

Policies Insurance Resources System 60

Totango

OCTOBER 14, 2024

Key takeaways : The buying cycle is more complex than ever, with increased scrutiny from finance. Every business needs a customer-led growth motion to stay in business for the long term. Go-to-market teams need to prioritize customer ROI as the driver of decision-making, metrics tracking, and relationship management. Account executives can’t sell like it’s 2017 anymore.

ROI 71

ROI Marketing How To Effort Score 71

Optimove

OCTOBER 14, 2024

Discover the latest email strategies to grab the attention of your customers Download Now Why It Matters: This post highlights the growing challenge of marketing fatigue, particularly during the holiday season when customer engagement is critical. By October, over half of consumers expect to feel overwhelmed by brand messaging, putting retailers at risk of losing attention.

Consumers 59

Consumers Marketing eBook Omni-Channel 59

BirdEye

OCTOBER 14, 2024

Every multi-location business strives for consistency in customer experience and service quality. However, maintaining consistent local listings online is also crucial for success. Customer interactions often begin with finding a business online, and your listing sets the tone for the entire relationship. For multi-location businesses, local listing management can be a one-size-fits-all solution.

Management 52

Management Multi-Channel Brands Tools 52

Speaker: Conrado Morlan

In this engaging and witty talk, industry expert Conrado Morlan will explore how artificial intelligence can transform the daily tasks of product managers into streamlined, efficient processes. Using the lens of a superhero narrative, he’ll uncover how AI can be the ultimate sidekick, aiding in data management and reporting, enhancing productivity, and boosting innovation.

Management