Wed.Jul 24, 2024

article thumbnail

Customer Experience Services: Why CX Services and Technology are Crucial for Success

InMoment XI

Customer experience management (CX) can be time-consuming and resource-intensive. That’s where customer experience services (CX services) come in. This blog post explores what CX services are and why more and more companies are turning to expert CX consulting services to enhance their interactions with customers and drive loyalty. What Are Customer Experience Services?

article thumbnail

CX Tech Top-ups: New Enhancements in Intouch Intelligence!

IntouchInsight

As we move through July, we're excited to announce three new features in Intouch Intelligence (IQ) that enhance usability and provide deeper insights. This month's updates include an enhancement to saved filters, the addition of a legend on the Question Summary Dashboard, and a new metric for reporting on case resolution times.

Metrics 156
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Today, in paying it forward, ask, “What can I do for you?”

Bill Quiseng

In 1976, while I was a 20-year-old student at Santa Clara University, CA, I became a part-time charter associate of Marriott’s Great America Theme Park. After graduating from college two years later, I joined Marriott Hotels and until 2021, I’ve been in full-service and luxury hotels and resorts. There was no such thing as CX, but I was doing more than serving to satisfy guests.

Hotels 158
article thumbnail

LLM experimentation at scale using Amazon SageMaker Pipelines and MLflow

AWS Machine Learning

Large language models (LLMs) have achieved remarkable success in various natural language processing (NLP) tasks, but they may not always generalize well to specific domains or tasks. You may need to customize an LLM to adapt to your unique use case, improving its performance on your specific dataset or task. You can customize the model using prompt engineering, Retrieval Augmented Generation (RAG), or fine-tuning.

Training 111
article thumbnail

How To Drive Retail Results With Integrated Tech And UX Design

Speaker: Jennifer Wright and Nick Barron

Navigating the complexities of e-commerce requires more than just the right technology - It demands a holistic strategy that aligns platform capabilities with customer- centric design and marketing. This webinar will provide a roadmap for building a robust e-commerce strategy, guiding you through key decisions from platform selection to creating user experiences that convert, and leverage digital marketing to reach and retail customers.

article thumbnail

Women Leaders in Male-Dominated Fields: Success Stories and Strategies

Doing CX Right

Discover strategies for effective self-advocacy, mentorship, and career progression, especially for women leaders and minorities The post Women Leaders in Male-Dominated Fields: Success Stories and Strategies appeared first on Doing CX Right.

Strategy 104

More Trending

article thumbnail

Investing in Small Business Sales Training

Integrity Solutions

In an increasingly complex and competitive business world, small businesses often face unique challenges that can hinder their growth and success. One of the most critical areas where small businesses can gain a competitive edge is by investing in their teams’ development, particularly through sales training. Small business sales training is not just about learning how to sell more products or services; it’s about transforming the mindset of your sales team, enhancing the value they

article thumbnail

PegaWorld themes speak to the top AI implementation challenges

Adrian Swinscoe

Given the rapid evolution of technology in the customer engagement space over the last year, and after attending a few other vendor customer events in recent […] The post PegaWorld themes speak to the top AI implementation challenges first appeared on Adrian Swinscoe.

article thumbnail

Optimove and Meta Enable Scientific Games to Optimize Paid Media Results for Lotteries with Innovative Segmentation 

Optimove

Up your mobile marketing game with this guide Download Now Why it Matters: When marketers are charged with improving customer acquisition and conversion through social media campaigns, but have limited access to data and budget, the task can be impossible. In this blog post, learn how Optimove’s CRM Marketing Platform helps lotteries to accomplish the task and secure stellar results across important marketing KPIs, including reach, conversion, and costs.

article thumbnail

Achieving Seamless Data Activation with Google BigQuery

Blueshift

At Blueshift, we aim to empower marketers with the tools they need to leverage their data, driving personalized and impactful customer experiences. We understand the challenges marketers face in managing and activating their data efficiently. Today, we are excited to announce our latest integration with Google BigQuery, further expanding our robust data ecosystem, which already includes native integrations with Snowflake and Databricks, respectively.

Data 52
article thumbnail

The State of Digital Customer Experience Report 2024

This comprehensive report explores the evolving landscape of customer and business expectations, with five key trends that will help you understand your customers and stay ahead of the competition. Discover how your peers are implementing AI to improve customer experience with granular insights into their CX investments and specific AI use cases. For the first time, customers prefer digital channels when interacting with a business.

article thumbnail

165: The Closer

The DiJulius Group

Have you ever wondered what it takes to transform your e-commerce platform into a customer satisfaction powerhouse? On this episode of The Customer Service Revolution, we explore a compelling case study that reveals how one client drastically improved their customer service landscape and employee morale by addressing critical service defects. Uncover the secrets behind reducing.

article thumbnail

How to Build a Modern Insights RFP that Sets the Stage for Business Impact

Strativity

Before starting your next consumer insights RFP, explore our expert recommendations in this e-book – an essential resource for strong partnership and measurable success

How To 52
article thumbnail

165: The Closer

The DiJulius Group

Have you ever wondered what it takes to transform your e-commerce platform into a customer satisfaction powerhouse? On this episode of The Customer Service Revolution, we explore a compelling case study that reveals how one client drastically improved their customer service landscape and employee morale by addressing critical service defects. Uncover the secrets behind reducing.

article thumbnail

Navigating the Challenges of Data Security in BPO

Advantage Communications

Overcome data security fears! Learn proven strategies & security measures secure your sensitive information. Advantage Communication: Your BPO data shield.

Data 52
article thumbnail

The AI Superhero Approach to Product Management

Speaker: Conrado Morlan

In this engaging and witty talk, industry expert Conrado Morlan will explore how artificial intelligence can transform the daily tasks of product managers into streamlined, efficient processes. Using the lens of a superhero narrative, he’ll uncover how AI can be the ultimate sidekick, aiding in data management and reporting, enhancing productivity, and boosting innovation.

article thumbnail

What Does Google’s Cookie Reversal Mean for Advertisers, Users and the Future of Digital Experiences?

Strativity

The post What Does Google’s Cookie Reversal Mean for Advertisers, Users and the Future of Digital Experiences? appeared first on Material.

article thumbnail

The Future Of Mobility Must Bring Change In The Air Too

Forrester's Customer Insights

When I mention Forrester’s exciting new research strand around the future of mobility, a surprising number of people often — wrongly — think I just mean cars, electric vehicles or autonomous mobility.

article thumbnail

10 Ways to Optimize Your Cloud ROI

Strativity

The post 10 Ways to Optimize Your Cloud ROI appeared first on Material.

ROI 52
article thumbnail

Discover insights from Amazon S3 with Amazon Q S3 connector 

AWS Machine Learning

Amazon Q is a fully managed, generative artificial intelligence (AI) powered assistant that you can configure to answer questions, provide summaries, generate content, gain insights, and complete tasks based on data in your enterprise. The enterprise data required for these generative-AI powered assistants can reside in varied repositories across your organization.

article thumbnail

3 Ways Brick-and-Mortar Retailers Can Improve Customer Experience

Today’s digitally savvy customers have high expectations of retailers for convenience, responsiveness, and ease of doing business both in-store and online. Our recent survey of over 2,000 US consumers found that retailers that can drive a seamless, omnichannel customer experience (CX) – across physical and digital channels – have huge benefits for brand relevance, profitability, and customer loyalty.

article thumbnail

UK Consumers Call on AI to Save “Broken” Customer Service as Businesses Fail on Expectations

CSM Magazine

The results of a new survey into the customer service industry have been released by CommBox. The survey reveals a growing call from UK consumers for brands to find ways to fix declining levels of customer satisfaction, particularly as customers become more unforgiving of poor service delivery. Commissioned by CommBox , a leading conversational AI-powered digital customer engagement platform, the survey of over 1,000 consumers and 250 managers in customer-facing organizations reveals an overarc

article thumbnail

Boosting Salesforce Einstein’s code generating model performance with Amazon SageMaker

AWS Machine Learning

This post is a joint collaboration between Salesforce and AWS and is being cross-published on both the Salesforce Engineering Blog and the AWS Machine Learning Blog. Salesforce, Inc. is an American cloud-based software company headquartered in San Francisco, California. It provides customer relationship management (CRM) software and applications focused on sales, customer service, marketing automation, ecommerce, analytics, and application development.

CRM 110