InMoment XI
JULY 24, 2024
Customer experience management (CX) can be time-consuming and resource-intensive. That’s where customer experience services (CX services) come in. This blog post explores what CX services are and why more and more companies are turning to expert CX consulting services to enhance their interactions with customers and drive loyalty. What Are Customer Experience Services?
IntouchInsight
JULY 24, 2024
As we move through July, we're excited to announce three new features in Intouch Intelligence (IQ) that enhance usability and provide deeper insights. This month's updates include an enhancement to saved filters, the addition of a legend on the Question Summary Dashboard, and a new metric for reporting on case resolution times.
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AWS Machine Learning
JULY 24, 2024
Amazon Q is a fully managed, generative artificial intelligence (AI) powered assistant that you can configure to answer questions, provide summaries, generate content, gain insights, and complete tasks based on data in your enterprise. The enterprise data required for these generative-AI powered assistants can reside in varied repositories across your organization.
Doing CX Right
JULY 24, 2024
Discover strategies for effective self-advocacy, mentorship, and career progression, especially for women leaders and minorities The post Women Leaders in Male-Dominated Fields: Success Stories and Strategies appeared first on Doing CX Right.
Speaker: Jason Cottrell and Gireesh Sahukar
Retailers know the clock is ticking–legacy SAP Commerce support ends in 2026. Legacy platforms are becoming a liability burdened by complexity, rigidity, and mounting operational costs. But modernization isn’t just about swapping out systems, it’s about preparing for a future shaped by real-time interactions, AI powered buying assistants, and flexible commerce architecture.
AWS Machine Learning
JULY 24, 2024
Large language models (LLMs) have achieved remarkable success in various natural language processing (NLP) tasks, but they may not always generalize well to specific domains or tasks. You may need to customize an LLM to adapt to your unique use case, improving its performance on your specific dataset or task. You can customize the model using prompt engineering, Retrieval Augmented Generation (RAG), or fine-tuning.
Customer Experience Update brings together the best content for Customer Experience and Customer Management professionals from the widest variety of industry thought leaders.
AWS Machine Learning
JULY 24, 2024
This post is a joint collaboration between Salesforce and AWS and is being cross-published on both the Salesforce Engineering Blog and the AWS Machine Learning Blog. Salesforce, Inc. is an American cloud-based software company headquartered in San Francisco, California. It provides customer relationship management (CRM) software and applications focused on sales, customer service, marketing automation, ecommerce, analytics, and application development.
Upstream Works
JULY 24, 2024
Our latest blog post outlines three practical applications of AI that will improve the agent experience and, in turn, improve CX. The post 3 Ways Contact Center AI Improves Operational Efficiency appeared first on Upstream Works.
Adrian Swinscoe
JULY 24, 2024
Given the rapid evolution of technology in the customer engagement space over the last year, and after attending a few other vendor customer events in recent […] The post PegaWorld themes speak to the top AI implementation challenges first appeared on Adrian Swinscoe.
Northridge Group
JULY 24, 2024
Customers are now demanding that their interactions with your brand be not only customized, but accurate. Close, but not too close. Learn why. The post The Future of Customer Engagement: Personalization on Individual Terms first appeared on Northridge Group.
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In 2025, contact centers aren’t just changing—they’re being rebuilt by AI. This no-fluff, executive-ready guide shows you how to capitalize on the transformation. Inside: proven ROI calculators, workforce optimization tactics, deflection strategies, and a 90-day AI deployment plan. Built for CIOs, COOs, CX leaders, and contact center strategists, it goes beyond buzzwords into play-by-play implementation.
Optimove
JULY 24, 2024
Up your mobile marketing game with this guide Download Now Why it Matters: When marketers are charged with improving customer acquisition and conversion through social media campaigns, but have limited access to data and budget, the task can be impossible. In this blog post, learn how Optimove’s CRM Marketing Platform helps lotteries to accomplish the task and secure stellar results across important marketing KPIs, including reach, conversion, and costs.
Strativity
JULY 24, 2024
The post What Does Google’s Cookie Reversal Mean for Advertisers, Users and the Future of Digital Experiences? appeared first on Material.
CSM Magazine
JULY 24, 2024
The results of a new survey into the customer service industry have been released by CommBox. The survey reveals a growing call from UK consumers for brands to find ways to fix declining levels of customer satisfaction, particularly as customers become more unforgiving of poor service delivery. Commissioned by CommBox , a leading conversational AI-powered digital customer engagement platform, the survey of over 1,000 consumers and 250 managers in customer-facing organizations reveals an overarc
Strativity
JULY 24, 2024
Before starting your next consumer insights RFP, explore our expert recommendations in this e-book – an essential resource for strong partnership and measurable success
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What does customer service excellence look like in 2024? According to our report with insights from CX expert Shep Hyken, customer expectations are at an all-time high, and there’s a bigger shift toward self-service and leveraging AI capabilities.
Advantage Communications
JULY 24, 2024
Overcome data security fears! Learn proven strategies & security measures secure your sensitive information. Advantage Communication: Your BPO data shield.
Strativity
JULY 24, 2024
The post 10 Ways to Optimize Your Cloud ROI appeared first on Material.
Blueshift
JULY 24, 2024
At Blueshift, we aim to empower marketers with the tools they need to leverage their data, driving personalized and impactful customer experiences. We understand the challenges marketers face in managing and activating their data efficiently. Today, we are excited to announce our latest integration with Google BigQuery, further expanding our robust data ecosystem, which already includes native integrations with Snowflake and Databricks, respectively.
The DiJulius Group
JULY 24, 2024
Have you ever wondered what it takes to transform your e-commerce platform into a customer satisfaction powerhouse? On this episode of The Customer Service Revolution, we explore a compelling case study that reveals how one client drastically improved their customer service landscape and employee morale by addressing critical service defects. Uncover the secrets behind reducing.
Speaker: Aja Bradley Kemp, Founder & Chief Experience Officer at Conversate Collective
In a world where every brand is vying for attention, how do you make your events stand out? ✨ From creative swag strategies to immersive brand experiences, the key lies in fostering real connections that inspire action and leave a lasting impression. Whether you're planning a large-scale conference or an exclusive executive gathering, this session will explore how to elevate event engagement, strengthen brand perception, and maximize ROI.
Forrester's Customer Insights
JULY 24, 2024
When I mention Forrester’s exciting new research strand around the future of mobility, a surprising number of people often — wrongly — think I just mean cars, electric vehicles or autonomous mobility.
The DiJulius Group
JULY 24, 2024
Have you ever wondered what it takes to transform your e-commerce platform into a customer satisfaction powerhouse? On this episode of The Customer Service Revolution, we explore a compelling case study that reveals how one client drastically improved their customer service landscape and employee morale by addressing critical service defects. Uncover the secrets behind reducing.
Bill Quiseng
JULY 24, 2024
In 1976, while I was a 20-year-old student at Santa Clara University, CA, I became a part-time charter associate of Marriott’s Great America Theme Park. After graduating from college two years later, I joined Marriott Hotels and until 2021, I’ve been in full-service and luxury hotels and resorts. There was no such thing as CX, but I was doing more than serving to satisfy guests.
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