SurveySensum

DECEMBER 27, 2023

In the competitive world of real estate, keeping customers happy plays a pivotal role in differentiating your services and enriching your reputation. For realtors seeking to leave a lasting positive impression on their clients’ minds, understanding how to measure and track customer satisfaction is paramount. This invaluable process offers insights into precisely what clients want and expect from their realtor.

Customer Satisfaction 52

Customer Satisfaction Measurement CRM Survey 52

Clarivate

DECEMBER 27, 2023

At Clarivate we put sustainability at the heart of our business goals. Environment, social and governance issues are at the core of our global culture, serving as guiding principles for every decision we make. Our sustainability report is full of real-life examples of how we help our customers, colleagues and communities, with transparent, data-driven results and real insights on where we need to focus moving forward.

Government 105

Government Innovation Knowledge Base Culture 105

Help Scout

DECEMBER 27, 2023

In this article, we’ll explore how companies are currently using AI to improve customer experience, and we’ll offer some options for tools to consider if you’re ready to add an AI layer to your efforts.

Tools 59

Tools Customer Experience Customers Company 59

Kustomer

DECEMBER 27, 2023

Kustomer is proud to announce CRM Powered Proactive Messaging is now generally available! This means, we now offer the ability to use updates on custom objects (e.g. orders/products/etc) to trigger a workflow. Now a customer’s product change can automagically inform them about changes in their order status, such as delivery notifications. Why is this important?

CRM 52

CRM Customer Retention Loyalty Customer Care 52

Speaker: Jennifer Hodroge, Omni-Channel Strategic Leader, Forrester CX Certified

Marketers know that personalization is the key to engagement—but with limited budgets and time, how do you prioritize what, where, and how to personalize? Aligning your content, campaigns, and buyer experiences requires a deep understanding of customer needs. In this new webinar with expert Jennifer Hodroge, we’ll explore how to leverage insights and customer journey mapping to build personalization strategies that deliver real impact.

ROI

SurveySparrow

DECEMBER 27, 2023

In the growing B2B SaaS enterprise sector, it is crucial to understand what customers need and prefer to drive growth and deliver outstanding experiences. This is where the Voice of the Customer (VoC) framework comes in. By collecting and analyzing customer feedback, Voice of the Customer framework help organizations gain valuable insights and make decisions based on data.

Voice of Customer 52

Voice of Customer B2B Net Promoter Score Effort Score 52

CSM Magazine

DECEMBER 27, 2023

Automated API testing stands as a cornerstone in the modern software development cycle, ensuring that applications perform consistently and accurately across diverse systems and technologies. However, navigating through the intricacies of API testing presents a set of common challenges, from handling parameter combinations to ensuring the security and performance of APIs under different scenarios.

Software 52

Software Roadmap Tools ROI 52

Happy or Not

DECEMBER 27, 2023

To truly understand customer satisfaction, it’s crucial to have a strategic approach that enables you to gain insight into their experiences. Measuring customer sentiment and providing detailed insights into specific data that shape these sentiments is essential in today’s highly competitive market. HappyOrNot provides a comprehensive solution that measures customer satisfaction and helps businesses identify areas that require improvement through the pain points & highlight widget.

Customer Satisfaction 36

Customer Satisfaction Transportation Feedback Hospitality 36

Forrester's Customer Insights

DECEMBER 27, 2023

Danger! Obstacles Ahead! Customer experience (CX) has been a professional competency for two decades, and “Prove CX ROI” is still our CX clients’ top priority! Forrester’s data shows that 86% of CX professionals are building (or rebuilding) their business cases.

ROI 34

ROI Customer Experience Data Customers 34

Forrester's Customer Insights

DECEMBER 27, 2023

In this blog, I look at digitizing an employee experience for both the benefits of sustainability and accessibility. While digitization is relatively easy with a broad technology landscape, making changes for sustainability or accessibility is much harder to do.

Employee Experience 34

Employee Experience Technology 34

Advertiser: ZoomInfo

Savvy B2B marketers know that a great account-based marketing (ABM) strategy leads to higher ROI and sustainable growth. In this guide, we’ll cover: What makes for a successful ABM strategy? What are the key elements and capabilities of ABM that can make a real difference? How is AI changing workflows and driving functionality? This Martech Intelligence Report on Enterprise Account-Based Marketing examines the state of ABM in 2024 and what to consider when implementing ABM software.

Marketing