InMoment XI

OCTOBER 8, 2024

Did you know that when you improve customer experience , you can realize financial benefits that directly affect the growth of your organization? By improving customer experience, you can: Increase sales revenue by up to 7% Increase cross-sell rates by up to 25% Increase shareholder return by up to 10% These statistics show that customer experience improvement is something that should be a priority across your entire organization, rather than being a siloed effort.

Customer Experience 260

Customer Experience Self Service How To Net Promoter Score 260

IntouchInsight

OCTOBER 8, 2024

You’ve crafted your survey—fine-tuned the questions, ensured they’ll gather the insights you need, and polished the design to make it visually appealing. But creating a great survey is only half the battle. To truly maximize its impact, you need an effective survey distribution strategy.

Survey 156

Survey Strategy Tools Tips 156

Experience Investigators by 360Connext

OCTOBER 8, 2024

This is your October CX Pulse Check. Once a month, we check in to find out what’s happening in the world of customer experience and discuss ideas and insights customer experience leaders can learn from. In this episode, Jeannie Walters is joined by special co-host Rohit Bhargava, Founder & Chief Trend Curator at Non-Obvious Company. We dissect the evolving retail landscape and examine why major players like Walmart are pushing holiday shopping earlier each year.

Entertainment 143

Entertainment Retail Trends Banking 143

Joe Rawlinson

OCTOBER 8, 2024

In today’s competitive market, having great products isn’t enough. Your packaging needs to stand out and leave a lasting impression on your customers. But memorable packaging isn’t just about looking good – it’s about functionality, sustainability, and branding consistency. Let’s break down five key elements that can make your business packaging truly unforgettable.

Advertising 78

Advertising Brands Customer Satisfaction Loyalty 78

Speaker: Miriam Connaughton and Donald Knight

As organizations scale, keeping employees connected, engaged, and productive can seem like a monumental task. But what if AI could help you do all of this and more? AI has the power to help, but the key is implementing it in a way that enhances, rather than replaces, human connection. Join us for an exploration into how industry trailblazers are using AI to transform employee experience at scale while addressing both the potential and the pitfalls.

Connections

Optimove

OCTOBER 8, 2024

See the difference control groups make in this guide Download Now Why it matters: Optimove’s Predictive Models enable marketers to develop proactive strategies by forecasting customer actions at every step of their lifecycle. Whether it’s predicting conversion rates, identifying top spenders, gauging churn risk, or estimating future value, Predictive Models offer deep insights that help marketers create personalized, targeted campaigns that drive growth.

Strategy 59

Strategy Loyalty Groups Examples 59

Adrian Swinscoe

OCTOBER 8, 2024

Today’s interview is with Craig Crisler, CEO at SupportNinja, a modern provider of Business Process Outsourcing (BPO) services. Amidst lots of research reporting that despite all […] The post There are major tectonic shifts taking place in the outsourcing space right now – Interview with Craig Crisler of SupportNinja first appeared on Adrian Swinscoe.

Report 59

Report Customer Focused Customer Satisfaction Customer Experience Management 59

Help Scout

OCTOBER 8, 2024

Learn how predictive customer service leverages AI, machine learning, and data analytics to anticipate customer needs, improve satisfaction, and boost loyalty.

Customer Service Strategies 59

Customer Service Strategies Customer Service Strategy How To 59

Integrity Solutions

OCTOBER 8, 2024

Building rapport in sales is essential for establishing trust and fostering long-term relationships with clients. While technology has made it easier than ever for buyers to access information, B2B buyers in particular are looking for insights and advice from a salesperson they can trust and who they believe has their best interests in mind to help them make good decisions.

Sales 54

Sales Communication Connections B2B 54

Northridge Group

OCTOBER 8, 2024

Is your customer experience good? Maybe even great? Are you sure? In a recent poll, more than 70% of CX leaders said they expect AI agents to be an extension of their brand’s identity, reflecting its values and voice (Zendesk). In that same study, leaders said they believe generative AI will provide warmth and […] The post Your Customer Service Isn’t Great (but it could be) first appeared on Northridge Group.

Customer Service 52

Customer Service Study Groups Customers 52

Speaker: Jennifer Wright and Nick Barron

2025 is right around the corner, and with it comes a new wave of consumer expectations, competitive pressures, and operational challenges. Success lies in finding the balance between operational flexibility and creating experiences that keep customers coming back. The future of retail belongs to those who can stay ahead of shifting customer preferences and marketing trends. 🔮 In this session, we’ll dive deep into what it takes to keep customers engaged and your operations nimble, no matt

Customer Experience

CSM Magazine

OCTOBER 8, 2024

Britam Insurance Company initiated Customer Service Week with a focus on the pivotal role of customer service in their business success. The week-long celebration, themed Above and Beyond, aims to recognize the exceptional efforts of the customer service team in ensuring client satisfaction and fostering strong relationships. Wales Meja, the company’s CEO, highlighted the centrality of customers in their operations, emphasizing the team’s commitment to providing outstanding service a

Customer Service 52

Customer Service Insurance Customers Interaction 52

ChurnZero

OCTOBER 8, 2024

The big picture is clear. Customer success teams are critical to the health of SaaS organizations. Their top metrics are almost all revenue-driven. Companies with higher NRR are also more likely to invest in CS. But are CS teams’ goals, budgets, and tech stacks keeping up? Three of the 2024 Customer Success Leadership Study’s key findings suggest not. 2024 marks ChurnZero’s fifth annual report on the top trends in customer success; the largest and most definitive in the industry, with more

Leadership 52

Leadership Study Customer Success Metrics 52

CSM Magazine

OCTOBER 8, 2024

Three businesses were recently honored by The Talk Awards for their exceptional customer service and satisfaction. Cosmetic Laser and Beauty Spa in Louisville, KY, offers a range of skin care treatments and guarantees a safe and pleasant experience for clients. BR Racing in Los Gatos, CA, provides maintenance and performance upgrades for foreign cars, emphasizing customer service and decades of experience.

Customer Service 52

Customer Service Exceptional Customer Service Customer Satisfaction Customers 52

Amplifai Coaching Category

OCTOBER 8, 2024

Discover how AI is transforming customer experience in financial services for 2025. From tackling industry hurdles to delivering exceptional CX, learn how leading financial institutions are boosting their bottom line by building up their frontline.

Financial 52

Financial Customer Experience Industry Customers 52

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This comprehensive report explores the evolving landscape of customer and business expectations, with five key trends that will help you understand your customers and stay ahead of the competition. Discover how your peers are implementing AI to improve customer experience with granular insights into their CX investments and specific AI use cases. For the first time, customers prefer digital channels when interacting with a business.

Customer Experience

CSM Magazine

OCTOBER 8, 2024

Customer satisfaction measures how well a business exceeds or meets customers’ expectations. Keeping customers happy and satisfied is critical for the growth and success of every business. Customer satisfaction fuels profits and high revenue, improves brand reputation, and increases customer loyalty and retention. However, people’s preferences and interests have drastically changed, making it difficult for businesses to keep up with the ever-changing customer preferences and expectat

Customer Satisfaction 52

Customer Satisfaction Loyalty Programs Loyalty Customers 52

The DiJulius Group

OCTOBER 8, 2024

How to Create a Customer Service Revolution in Policing Release date: October 10, 2024 Chief Revolution Officer John DiJulius talks with Sandy D’Elosua Vastola, CX project lead for Charlotte-Mecklenburg Police Department. She was instrumental in helping Charlotte PD creating a cx revolution in law enforcement which is now being copied by police departments throughout the.

Customer Service 52

Customer Service How To Groups Customers 52

CSM Magazine

OCTOBER 8, 2024

Professional networking sites have become integral to modern job searching. Platforms like LinkedIn allow job seekers to connect with recruiters, explore career opportunities, and showcase their skills. These digital spaces have opened doors to a vast number of vacancies that would have been difficult to discover otherwise. However, as the volume of job postings grows, finding the right match can be challenging.

Tools 52

Tools Study System Consumers 52

The DiJulius Group

OCTOBER 8, 2024

Release date: October 17, 2024 “Training Your Employees on the Critical Soft Skills Needed Today” Chief Revolution Officer John DiJulius and Dave Murray, VP of Consulting, discuss how to train your employees on critical soft skills. We are living in the “digital disruption era” in which technology has provided us with unprecedented advances, information, Read Full Article The post 175: Training on Critical Soft Skills appeared first on The DiJulius Group.

Training 52

Training Consulting Groups Technology 52

Speaker: Igli Laci, Strategic Finance Leader

In today’s competitive market, pricing is more than just a number — it’s the cornerstone of profitability. The right pricing strategy ensures that you capture the true value of your offering, paving the way for sustainable growth and long-term success. Join Igli Laci, Strategic Finance Leader, in this exclusive session where he will explore how a well-crafted pricing approach balances customer perception with business objectives, creating a powerful tool for securing both competitive advantage a

How To

CSM Magazine

OCTOBER 8, 2024

Claire Church, Director of Service Delivery, Auto Windscreens, shares her views on Effective Service Leadership. We’ve just had the results from our Institute of Customer Service Business Benchmarking and ServCheck survey. I’m proud we’ve been given a score of 91.4/100 by our customers in the report, compared to the service sector average of 73.4 in the latest UK Customer Satisfaction Index (UKCSI).

Net Promoter Score 52

Net Promoter Score Customer Service Effort Score Leadership 52

DCX

OCTOBER 8, 2024

Weekly inspiration, education, and coaching for customer-obsessed leaders. Welcome to the DCX Newsletter Here's a sneak peek of what's in store: Forget the Happy Customers and Flashy Success Stories The Unseen Hustle That Powers CX The Jobs That Truly Matter Why the Grind is the Backbone of CX Finding Strength in the Struggle Let’s Rewrite the CX Narrative Ready?

Customer Experience 52

Customer Experience Customer Centricity Customers Course 52

CSM Magazine

OCTOBER 8, 2024

Modern educational settings require customer service abilities to ensure student, parent, and staff success and satisfaction. Student-centered methods stress connections and communication to increase learning. Schools require staff with excellent customer service skills and subject matter expertise to handle interactions as education changes rapidly.

Customer Service 52

Customer Service Customer Service Training Online Experience Training 52

SurveySensum

OCTOBER 8, 2024

Companies that prioritize user experience see a 60% higher profit than those that don’t. UX surveys serve as a bridge between companies and their users, offering valuable insights that guide design and functionality. These surveys are designed to be straightforward, making it easy for users to share their thoughts and experiences. By asking the right questions, you gain clarity on what users like, what they struggle with, and what they expect from your app.

Survey 52

Survey User Experience Feedback Meeting 52

Speaker: Conrado Morlan

In this engaging and witty talk, industry expert Conrado Morlan will explore how artificial intelligence can transform the daily tasks of product managers into streamlined, efficient processes. Using the lens of a superhero narrative, he’ll uncover how AI can be the ultimate sidekick, aiding in data management and reporting, enhancing productivity, and boosting innovation.

Management

CSM Magazine

OCTOBER 8, 2024

National Customer Service Week is a time to reflect on the impact that advanced technology is having in the customer service space – including the shift from traditional customer service to elevated customer experiences. An article in the Financial Times recently highlighted that there has been a decline in customer service in the UK, worsened by poor digital systems and understaffing.

Customer Service 52

Customer Service Chatbots Airlines Customers 52

Brandwatch CX

OCTOBER 8, 2024

Learn the key differences between reach and impressions in social media marketing, and how to use both metrics to boost your content strategy and results.

Social Media 52

Social Media Strategy How To Metrics 52

CSM Magazine

OCTOBER 8, 2024

Customer Service Week is a dedicated time to honor and celebrate the invaluable contributions of customer service professionals who are at the heart of every successful business. This special week, celebrated October 7 – 11, serves as a reminder of the crucial role these teams play in elevating customer satisfaction and fostering loyalty. Incorporating games and activities during Customer Service Week is a fantastic way to boost morale , enhance team bonding, and cultivate a positive work enviro

Customer Service 52

Customer Service Exceptional Customer Service Innovation Culture 52

Brandwatch CX

OCTOBER 8, 2024

Stay ahead with a social media tracker that monitors real-time conversations to help you track trends and better engage with your audience.

Social Media 52

Social Media Trends Engagement 52

Speaker: Laura Noonan, Chief Revenue Officer at CallFinder + Angie Kronlage, Director of Program Success at Working Solutions + April Wiita, Vice President of Program Success at Working Solutions

Are you still manually reviewing calls? 🤔 It's time for a change! The traditional method of manual call monitoring is no longer cutting it in today's fast-paced call center environment. Industry experts Angie Kronlage and April Wiita from Working Solutions are here to explore the power of innovative automation to revolutionize outdated call review processes!

Customer Experience

CSM Magazine

OCTOBER 8, 2024

Customer satisfaction levels in the UK are at an all-time low. The most recent index from the Institute of Customer Service gives the country a customer satisfaction score of 75.8 out of 100, a significant deduction from the record high it achieved in 2022 and the worst it’s fared since 2010. These findings imply a growing trend in which businesses are not adequately meeting consumer needs—despite the fact that a third of Brits are willing to pay more just to receive better customer service.

Ecommerce 52

Ecommerce Customer Service Strategy Policies 52

Centercode

OCTOBER 8, 2024

Securing investment in test automation can be tricky, but with the right strategy, it can lead to faster development and greater stability.

Strategy 52

Strategy 52

Brandwatch CX

OCTOBER 8, 2024

Stay ahead with a social media tracker that monitors real-time conversations to help you track trends and better engage with your audience.

Social Media 52

Social Media Trends Engagement 52