ECXO

JUNE 9, 2024

Just Shut Up: Talking Less and Listening More for a Stellar Employee and Customer Experience In the bustling world of business, where words often flow faster than the coffee in the break room, there’s an underrated skill that can transform the way we interact with both employees and customers: the art of listening. Yes, you heard it right—sometimes, talking less and listening more can be the magic key to unlocking a treasure trove of benefits for your workplace and customer relations.

Customer Experience 365

Customer Experience Exercises Innovation Leadership 365

DCX

JUNE 9, 2024

Exclusive Content for Paid Subscribers of the DCX Newsletter Weekly inspiration, education, and coaching for customer-obsessed leaders. Here are this week’s must-read links: Robo-Baristas What would you do with all the time? Is That Really You? Jobs to Be Done Revving Up CX: Lessons from Rivian's Software-Driven EV Revolution Redesigning Work Enjoy!

Call Center 52

Call Center Video Meeting System 52

SurveySparrow

JUNE 9, 2024

Have you ever wondered why some emails grab your attention while others are in the trash? The answer often lies in personalization. Email marketing remains a powerful tool for reaching both B2B and B2C audiences. The key to success is making your emails feel personal and relevant. These days, recipients expect more than just generic messages; they want content that speaks directly to them.

B2C 52

B2C B2B Interaction Groups 52

ShepHyken

JUNE 9, 2024

Each week, I read many customer service and customer experience articles from various resources. Here are my top five picks from last week. I have added my comments about each article and would like to hear what you think too. Customer Loyalty Stats in 2023: Loyal Customers Spend More! by Jeff Beckman (The Tech Report) Consumers do not usually just focus on the function and appearance of a product when purchasing products.

Sports 82

Sports Customer Service Travel Loyalty 82

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Customer education has become a key driver for growth, retention, and product adoption. Our latest 2024 State of Customer Education Report uncovers critical data and insights from a survey of over 200 industry leaders, offering a look at the evolving role of education in driving business success. Inside, you'll find data on key trends and strategies, including: Strategies for Scaling & Customization: Find out which investments in learning technology deliver the biggest ROI and scalability.

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