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Intact Financial Corporation is the leading provider of property and casualty insurance in Canada, a leading provider of global specialty insurance, and a leader in commercial lines in the UK and Ireland. Intact faced a challenge in managing its vast network of customer support call centers and required a workable solution within 6 months and long-term solution within 1 year.
Imagine transforming every email you send into an instant feedback opportunity. That’s exactly what email signature surveys can do! Without adding any extra steps or disrupting your recipient’s flow, you can gather real-time insights with every interaction. As email continues to be a major touchpoint for customer engagement – set to grow into a $17.9 billion market by 2027 – this simple addition to your signature could be your key to unlocking deeper insights into customer sentiment.
This post was co-written with Lucas Desard, Tom Lauwers, and Sam Landuydt from DPG Media. DPG Media is a leading media company in Benelux operating multiple online platforms and TV channels. DPG Media’s VTM GO platform alone offers over 500 days of non-stop content. With a growing library of long-form video content, DPG Media recognizes the importance of efficiently managing and enhancing video metadata such as actor information, genre, summary of episodes, the mood of the video, and more.
See the difference control groups make in this guide Download Now Why it Matters: Lottery operators can use the latest in CRM Marketing to elevate player experiences through true personalization. Players now expect customized interactions that reflect their preferences and behaviors, enhancing satisfaction, loyalty, and engagement. In this post, lottery operators can ensure they are asking key questions to go beyond basic segmentation and deliver experiences tailored to individual players.
Retailers know the clock is ticking–legacy SAP Commerce support ends in 2026. Legacy platforms are becoming a liability burdened by complexity, rigidity, and mounting operational costs. But modernization isn’t just about swapping out systems, it’s about preparing for a future shaped by real-time interactions, AI powered buying assistants, and flexible commerce architecture.
In this Article Awareness & Support Screener & Questionnaire Audience Diverse & Inclusive Samples Analysis & Reporting Continuous Learning & Improvement Unlock a world of diverse perspectives and engage more effectively with your audience. Discover how we can bridge the gap. Get started Embracing Diversity, Equity, Inclusion, and Belonging (DEIB) is a transformative move that promises a brighter, more equitable future in market research.
The digital age has allowed global enterprises to expand their operations across borders. However, with this opportunity comes a significant challenge: clear and effective communication with customers who speak different languages. With customer service being a vital touchpoint for any business, seamless multilingual support has become essential for enhanced customer satisfaction and loyalty.
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The digital age has allowed global enterprises to expand their operations across borders. However, with this opportunity comes a significant challenge: clear and effective communication with customers who speak different languages. With customer service being a vital touchpoint for any business, seamless multilingual support has become essential for enhanced customer satisfaction and loyalty.
Generative AI is revolutionizing the way developers approach programming by providing intelligent assistance and automation throughout the coding process. With the power of advanced language models and machine learning (ML) algorithms, generative AI can understand the context and intent behind a programmer’s code, offering valuable suggestions, completing code snippets, and even generating entire functions or modules based on high-level descriptions.
Historical-themed slot games take inspiration from significant moments in time, allowing players to engage with captivating narratives and legendary figures. Whether it’s the valour of gladiators, the fierce spirit of Viking warriors, or adventures on the high seas, these slots blend entertainment with storytelling. With dynamic gameplay, stunning graphics, and immersive soundtracks, players can enjoy a unique gaming experience centred around history.
Imagine this: Your company is growing rapidly, expanding into new markets, and serving a global audience. You rely on customer feedback to drive product improvements, but your current customer experience software isn’t keeping up with your needs. Multilingual surveys are a headache, response rates are low, and feedback processing takes too long.
In 2025, contact centers aren’t just changing—they’re being rebuilt by AI. This no-fluff, executive-ready guide shows you how to capitalize on the transformation. Inside: proven ROI calculators, workforce optimization tactics, deflection strategies, and a 90-day AI deployment plan. Built for CIOs, COOs, CX leaders, and contact center strategists, it goes beyond buzzwords into play-by-play implementation.
For many users, YouTube ads can be a frustrating interruption to their viewing experience. Fortunately, there are two popular solutions: YouTube ad blocker tools and YouTube Premium. Both offer ways to eliminate ads, but they differ in features, cost, and convenience. In this article, we’ll compare these two options to help you determine which one is the better fit for your needs.
Selecting the right partner can be the difference between success and failure for technology-driven initiatives. Businesses and institutions make dozens or hundreds of technology and service provider selections every year. Most don’t follow a rigorous process or involve all the right people in the decision.
In today’s rapidly changing world, monitoring the health of our planet’s vegetation is more critical than ever. Vegetation plays a crucial role in maintaining an ecological balance, providing sustenance, and acting as a carbon sink. Traditionally, monitoring vegetation health has been a daunting task. Methods such as field surveys and manual satellite data analysis are not only time-consuming, but also require significant resources and domain expertise.
What does customer service excellence look like in 2024? According to our report with insights from CX expert Shep Hyken, customer expectations are at an all-time high, and there’s a bigger shift toward self-service and leveraging AI capabilities.
Why Do People Buy B2B Service Contracts Before we discover why people fail to renew service contracts, we must understand why they buy them. Before COVID, the people who purchased service contracts were at the Manager level. They were responsible for ensuring the equipment created the value they expected when placing their original purchase order. […] The post Discover the Reasons People Fail to Renew Service Contracts appeared first on Middlesex Consulting.
Key Takeaways Artificial Intelligence automates the analysis process, revolutionizing qualitative research by delivering faster and more accurate insights from complex data. Use AI to access real-time insights and make quicker, more informed decisions in fast-paced environments. While AI greatly enhances data analysis, human oversight plays a crucial role in ensuring the insights are comprehensive, unbiased, and accurately interpreted.
Green trademarks are a powerful tool for businesses that seek to communicate their sustainability commitments to consumers. However, some businesses have also utilized these marks to influence consumer purchasing decisions without fully committing to the cause. As with all trademark applications, sustainability marks are subject to rigorous legal and regulatory scrutiny, and brand owners must navigate a complex landscape to ensure their eco-friendly claims are both genuine and legally sound.
For those looking for a dynamic amusement experience, Speed AU Casino offers a wide range of capabilities. It combines thoughtful design, an ample range of amusement options and lucrative bonus offers to help you quickly immerse yourself in the atmosphere. Special attention is paid to the convenience of punters, whether desktop or mobile versions, which are equally optimized for comfortable use.
Speaker: Aja Bradley Kemp, Founder & Chief Experience Officer at Conversate Collective
In a world where every brand is vying for attention, how do you make your events stand out? ✨ From creative swag strategies to immersive brand experiences, the key lies in fostering real connections that inspire action and leave a lasting impression. Whether you're planning a large-scale conference or an exclusive executive gathering, this session will explore how to elevate event engagement, strengthen brand perception, and maximize ROI.
80% of companies that have experienced positive growth use customer surveys to gather customer feedback, compared to 58% of non-growth companies. Whether you want to research market trends or improve your customer experience – launching business surveys is an effective way to understand your customer’s preferences, pain points, and expectations.
Each year, Forrester Research and the Disaster Recovery Journal (DRJ) team up to launch a study examining the state of business resilience. We examine different topics in business resilience such as disaster recovery, but this time it’s all just business resilience.
I just completed over seven months of research on the subject of sales and marketing alignment in B2B organizations with my colleague Rick Bradberry, and we uncovered some huge concerns that amount to a precarious future for alignment between these two functions.
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