AWS Machine Learning

OCTOBER 16, 2024

Intact Financial Corporation is the leading provider of property and casualty insurance in Canada, a leading provider of global specialty insurance, and a leader in commercial lines in the UK and Ireland. Intact faced a challenge in managing its vast network of customer support call centers and required a workable solution within 6 months and long-term solution within 1 year.

Customer Service 83

Customer Service Contact Center Insurance Analytics 83

Retently

OCTOBER 16, 2024

Imagine transforming every email you send into an instant feedback opportunity. That’s exactly what email signature surveys can do! Without adding any extra steps or disrupting your recipient’s flow, you can gather real-time insights with every interaction. As email continues to be a major touchpoint for customer engagement – set to grow into a $17.9 billion market by 2027 – this simple addition to your signature could be your key to unlocking deeper insights into customer sentiment.

Feedback 153

Feedback Survey Effort Score Customer Satisfaction 153

AWS Machine Learning

OCTOBER 16, 2024

This post was co-written with Lucas Desard, Tom Lauwers, and Sam Landuydt from DPG Media. DPG Media is a leading media company in Benelux operating multiple online platforms and TV channels. DPG Media’s VTM GO platform alone offers over 500 days of non-stop content. With a growing library of long-form video content, DPG Media recognizes the importance of efficiently managing and enhancing video metadata such as actor information, genre, summary of episodes, the mood of the video, and more.

Video 110

Video Metrics Multi-Channel System 110

Middlesex Consulting

OCTOBER 16, 2024

Why Do People Buy B2B Service Contracts Before we discover why people fail to renew service contracts, we must understand why they buy them. Before COVID, the people who purchased service contracts were at the Manager level. They were responsible for ensuring the equipment created the value they expected when placing their original purchase order. […] The post Discover the Reasons People Fail to Renew Service Contracts appeared first on Middlesex Consulting.

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B2B Consulting Management Strategy 78

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Customer education has become a key driver for growth, retention, and product adoption. Our latest 2024 State of Customer Education Report uncovers critical data and insights from a survey of over 200 industry leaders, offering a look at the evolving role of education in driving business success. Inside, you'll find data on key trends and strategies, including: Strategies for Scaling & Customization: Find out which investments in learning technology deliver the biggest ROI and scalability.

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AWS Machine Learning

OCTOBER 16, 2024

In today’s rapidly changing world, monitoring the health of our planet’s vegetation is more critical than ever. Vegetation plays a crucial role in maintaining an ecological balance, providing sustenance, and acting as a carbon sink. Traditionally, monitoring vegetation health has been a daunting task. Methods such as field surveys and manual satellite data analysis are not only time-consuming, but also require significant resources and domain expertise.

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Analysis Resources Innovation Data 109

Optimove

OCTOBER 16, 2024

See the difference control groups make in this guide Download Now Why it Matters: Lottery operators can use the latest in CRM Marketing to elevate player experiences through true personalization. Players now expect customized interactions that reflect their preferences and behaviors, enhancing satisfaction, loyalty, and engagement. In this post, lottery operators can ensure they are asking key questions to go beyond basic segmentation and deliver experiences tailored to individual players.

Tips 59

Tips Strategy Touchpoint Social Media 59

2020 Research

OCTOBER 16, 2024

In this Article Awareness & Support Screener & Questionnaire Audience Diverse & Inclusive Samples Analysis & Reporting Continuous Learning & Improvement Unlock a world of diverse perspectives and engage more effectively with your audience. Discover how we can bridge the gap. Get started Embracing Diversity, Equity, Inclusion, and Belonging (DEIB) is a transformative move that promises a brighter, more equitable future in market research.

Marketing 59

Marketing Analysis Culture Report 59

Zonka Feedback

OCTOBER 16, 2024

Imagine this: Your company is growing rapidly, expanding into new markets, and serving a global audience. You rely on customer feedback to drive product improvements, but your current customer experience software isn’t keeping up with your needs. Multilingual surveys are a headache, response rates are low, and feedback processing takes too long.

Feedback 52

Feedback Customer Experience NPS Software 52

CSM Magazine

OCTOBER 16, 2024

For many users, YouTube ads can be a frustrating interruption to their viewing experience. Fortunately, there are two popular solutions: YouTube ad blocker tools and YouTube Premium. Both offer ways to eliminate ads, but they differ in features, cost, and convenience. In this article, we’ll compare these two options to help you determine which one is the better fit for your needs.

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Clarivate

OCTOBER 16, 2024

Green trademarks are a powerful tool for businesses that seek to communicate their sustainability commitments to consumers. However, some businesses have also utilized these marks to influence consumer purchasing decisions without fully committing to the cause. As with all trademark applications, sustainability marks are subject to rigorous legal and regulatory scrutiny, and brand owners must navigate a complex landscape to ensure their eco-friendly claims are both genuine and legally sound.

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Guidelines Consumers Advertising Brands 52

CSM Magazine

OCTOBER 16, 2024

The digital age has allowed global enterprises to expand their operations across borders. However, with this opportunity comes a significant challenge: clear and effective communication with customers who speak different languages. With customer service being a vital touchpoint for any business, seamless multilingual support has become essential for enhanced customer satisfaction and loyalty.

Customer Service 52

Customer Service How To Customer Service Representative Tools 52

SurveySensum

OCTOBER 16, 2024

80% of companies that have experienced positive growth use customer surveys to gather customer feedback, compared to 58% of non-growth companies. Whether you want to research market trends or improve your customer experience – launching business surveys is an effective way to understand your customer’s preferences, pain points, and expectations.

Survey 52

Survey Customer Satisfaction Feedback Loyalty 52

CSM Magazine

OCTOBER 16, 2024

Historical-themed slot games take inspiration from significant moments in time, allowing players to engage with captivating narratives and legendary figures. Whether it’s the valour of gladiators, the fierce spirit of Viking warriors, or adventures on the high seas, these slots blend entertainment with storytelling. With dynamic gameplay, stunning graphics, and immersive soundtracks, players can enjoy a unique gaming experience centred around history.

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Entertainment Innovation Tools Engagement 52

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Understanding and improving your customer experience (CX) can have a massive impact on your bottom line. Choosing the right voice of customers (VoC) solution is a critical step to elevating CX. Frost & Sullivan researched more than 50 leading VoC vendors, analyzing both their “innovation index” and “growth index” to independently select the top 10 performers in each of these categories.

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Centercode

OCTOBER 16, 2024

Keith McDonald discusses building beta programs that go beyond bugs, improving user experience and fostering innovation.

User Experience 64

User Experience Innovation 64

CSM Magazine

OCTOBER 16, 2024

For those looking for a dynamic amusement experience, Speed AU Casino offers a wide range of capabilities. It combines thoughtful design, an ample range of amusement options and lucrative bonus offers to help you quickly immerse yourself in the atmosphere. Special attention is paid to the convenience of punters, whether desktop or mobile versions, which are equally optimized for comfortable use.

Entertainment 52

Entertainment Loyalty Programs Financial e-support 52

Forrester's Customer Insights

OCTOBER 16, 2024

Each year, Forrester Research and the Disaster Recovery Journal (DRJ) team up to launch a study examining the state of business resilience. We examine different topics in business resilience such as disaster recovery, but this time it’s all just business resilience.

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Study Management Customers 49

AWS Machine Learning

OCTOBER 16, 2024

Generative AI is revolutionizing the way developers approach programming by providing intelligent assistance and automation throughout the coding process. With the power of advanced language models and machine learning (ML) algorithms, generative AI can understand the context and intent behind a programmer’s code, offering valuable suggestions, completing code snippets, and even generating entire functions or modules based on high-level descriptions.

Innovation 83

Innovation Examples Data Software 83

Speaker: Jay Allardyce, Deepak Vittal, and Terrence Sheflin

As we look ahead to 2025, business intelligence and data analytics are set to play pivotal roles in shaping success. Organizations are already starting to face a host of transformative trends as the year comes to a close, including the integration of AI in data analytics, an increased emphasis on real-time data insights, and the growing importance of user experience in BI solutions.

Trends

Forrester's Customer Insights

OCTOBER 16, 2024

I just completed over seven months of research on the subject of sales and marketing alignment in B2B organizations with my colleague Rick Bradberry, and we uncovered some huge concerns that amount to a precarious future for alignment between these two functions.

B2B 29

B2B Sales Marketing 29

Forrester's Customer Insights

OCTOBER 16, 2024

Selecting the right partner can be the difference between success and failure for technology-driven initiatives. Businesses and institutions make dozens or hundreds of technology and service provider selections every year. Most don’t follow a rigorous process or involve all the right people in the decision.

Technology 26

Technology Customers 26

Forrester's Customer Insights

OCTOBER 16, 2024

Retailers needing advice before the winter shopping season: Read this blog for a sneak peek into Forrester's Retail Holiday Planning Guide.

Retail 26

Retail Consumers Customer Insights Data 26