Zonka Feedback
DECEMBER 13, 2023
In today's ever-changing scenario of digital marketing, the need for businesses to ensure a great content experience for their audience is paramount. By understanding the preferences and needs of their audience through comprehensive feedback, companies can curate a content experience that not only resonates with their audience but also encourages active engagement and loyalty.
IntouchInsight
DECEMBER 13, 2023
It’s the holiday season and with the new year coming up, we wanted to reflect on the year we had. Across the past 12 months, we have released several new features to both the Intouch Insight Platform as well as to our mobile forms and inspection software, IntouchCheck™.
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AWS Machine Learning
DECEMBER 13, 2023
In this post, we showcase fine-tuning a Llama 2 model using a Parameter-Efficient Fine-Tuning (PEFT) method and deploy the fine-tuned model on AWS Inferentia2. We use the AWS Neuron software development kit (SDK) to access the AWS Inferentia2 device and benefit from its high performance. We then use a large model inference container powered by Deep Java Library (DJLServing) as our model serving solution.
MiaRec
DECEMBER 13, 2023
While almost all insurance companies have adopted some form of "traditional" AI and have felt somewhat let down by the lack of transformative change that was promised in the past, there is no doubt that Generative AI has kicked off a tidal shift across the industry that will far surpass previous expectations.
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Customer education has become a key driver for growth, retention, and product adoption. Our latest 2024 State of Customer Education Report uncovers critical data and insights from a survey of over 200 industry leaders, offering a look at the evolving role of education in driving business success. Inside, you'll find data on key trends and strategies, including: Strategies for Scaling & Customization: Find out which investments in learning technology deliver the biggest ROI and scalability.
AWS Machine Learning
DECEMBER 13, 2023
Machine learning (ML) models do not operate in isolation. To deliver value, they must integrate into existing production systems and infrastructure, which necessitates considering the entire ML lifecycle during design and development. ML operations, known as MLOps, focus on streamlining, automating, and monitoring ML models throughout their lifecycle.
Customer Experience Update brings together the best content for Customer Experience and Customer Management professionals from the widest variety of industry thought leaders.
AWS Machine Learning
DECEMBER 13, 2023
Meeting notes are a crucial part of collaboration, yet they often fall through the cracks. Between leading discussions, listening closely, and typing notes, it’s easy for key information to slip away unrecorded. Even when notes are captured, they can be disorganized or illegible, rendering them useless. In this post, we explore how to use Amazon Transcribe and Amazon Bedrock to automatically generate clean, concise summaries of video or audio recordings.
2020 Research
DECEMBER 13, 2023
Before venturing into the exciting path of introducing a new campaign or product, it is important to understand what your audience wants and needs. Concept testing helps provide this valuable knowledge regarding consumer preferences and expectations by testing your ideas before launching them. With these results, you can refine your ideas and execute a perfect launch for your audience.
The DiJulius Group
DECEMBER 13, 2023
When the chips are down, what can wrestling teach us about life, entrepreneurship, and the art of excellent customer service? On this episode of The Customer Service Revolution, John and his son, the dynamic wrestler-turned-entrepreneur Johnni DiJulius, explore what the wrestling world can teach us. We meander through Johnni’s wrestling journey, his transformation into an.
Bill Quiseng
DECEMBER 13, 2023
In anticipation of celebrating the holidays with my family and friends, I will not be publishing my posts until after the New Year. So, for now, as you move onward and upward in the New Year, I wish all of you, your family, and your friends GREAT health, happiness, success, and prosperity. May your Holiday Celebration and New Year be GREAT out there!
Speaker: Amanda Adams, Fractional CFO, CPA
Are you ready to elevate your accounting processes for 2025? 🚀 Join us for an exclusive webinar led by Amanda Adams, a seasoned fractional CFO and CPA passionate about transforming back-office operations for finance teams. This session will cover critical best practices and process improvements tailored specifically for accounting professionals.
Zeisler Consulting
DECEMBER 13, 2023
A while back, I wrote an article that kind of cheekily suggested that we simply stop doing VoC. For that matter, I kind of went on a speaking circuit with my snarky little message. (The punch-line is, well, don’t actually stop doing VoC things like surveying your Customer or walking in your Customers’ shoes, or simply taking a look at what’s coming into your Customer Support queue…rather, if you’re not acting on what you learn there, you’re wasting your time and effort collecting those ins
Win the Customer
DECEMBER 13, 2023
In recent years, the integration of Artificial Intelligence (AI) in customer experience has revolutionized how businesses interact with their clientele. From personalized recommendations to predictive analytics, AI has reshaped the landscape, generating both winners and losers in this evolving domain. Today we discuss the winners and losers from the recent advancements in the capabilities of Artificial Intelligence as it continues to dramatically alter the customer experience approach of many or
2020 Research
DECEMBER 13, 2023
Key Takeaways: Sago’s recent omnibus survey of over 2,000 British adults uncovered that 93% of respondents primarily shop for Christmas, indicating that the holiday spirit is alive and well. Additionally, 28% of respondents are gearing up for New Year’s shopping. While 47% of respondents enjoy a mix of online and in-store shopping, 30% have fully embraced the convenience of online shopping, reflecting the increasing digitalization of the shopping experience.
Zonka Feedback
DECEMBER 13, 2023
Understanding and responding to customers’ needs is not just a good practice but a strategic necessity to satisfy your customers and make your business successful. This is why it is essential to gather customer feedback for every business. But getting feedback will not do any good unless you don’t take action on it.
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Understanding and improving your customer experience (CX) can have a massive impact on your bottom line. Choosing the right voice of customers (VoC) solution is a critical step to elevating CX. Frost & Sullivan researched more than 50 leading VoC vendors, analyzing both their “innovation index” and “growth index” to independently select the top 10 performers in each of these categories.
West Monroe
DECEMBER 13, 2023
This Q&A originally was featured in Crain’s Chicago Business , featuring AI insight and analysis from Erik Brown , a senior partner in our Product Experience & Engineering Lab; Eric Johnson , a director in our Product Experience & Engineering Lab; and Ryan Elmore , an Innovation Fellow and the leader of our Data Science Technology team.
Magellan Solutions
DECEMBER 13, 2023
Take a look at Magellan Solutions on a life-changing journey. Our commitment to excellence, guided by CEO Frederick Chua, sets the foundation for lasting client success. Magellan Solutions is known as a leader in the business process outsourcing (BPO) industry for its innovative approach and forward-thinking mindset. Explore Magellan’s distinct approach, where client success and orchestrated growth intertwine with client-focused and adaptable strategies spanning various industries.
Circular Edge
DECEMBER 13, 2023
What's New & Exciting in the Latest JD Edwards E1 Release 24 JD Edwards EnterpriseOne Release 24 has just been announced, bringing powerful automation capabilities, reporting and productivity tools and enhancements that promise smoother operations, enhanced user journeys and seamless integrations. With 9.2’s continuous code line, enhancements are cumulative, so customers can adopt Release 24 apps and tools when they meet specific business needs without the cost and disruption of a major upgr
kommunicate
DECEMBER 13, 2023
One of the hallmarks of great customer experience (CX) is excellent customer service. Imagine buying a car, and then having to run from pillar to post to fix a minor issue such as a sticky steering wheel. It leaves a bad impression in the mind of the consumer, who, in turn, will turn into a [.] The post 13 ways chatbots are improving customer service appeared first on Kommunicate Blog.
Speaker: Jay Allardyce, Deepak Vittal, and Terrence Sheflin
As we look ahead to 2025, business intelligence and data analytics are set to play pivotal roles in shaping success. Organizations are already starting to face a host of transformative trends as the year comes to a close, including the integration of AI in data analytics, an increased emphasis on real-time data insights, and the growing importance of user experience in BI solutions.
InteractionMetrics
DECEMBER 13, 2023
Amazon CEO Jeff Bezos said, “It’s not only that diversity and inclusion are good for our business. It’s more fundamental than that — it’s simply right. ” DEI programs may be right, but it’s no secret that they are controversial in the workforce. Employees are often skeptical when a workplace diversity survey is introduced, which makes it difficult for DEI programs to flourish.
Daniel Group
DECEMBER 13, 2023
Customer Experience and Employee Experience — Both Matter in Your Company Customer experience is the word you hear a lot these days. Companies are paying attention more than ever to it. The main reason is that customers want great experiences when they buy. Yes, quality, price, and other factors come into play, but “The Experience” is becoming more critical.
Magellan Solutions
DECEMBER 13, 2023
Take a look at Magellan Solutions on a life-changing journey. Our commitment to excellence, guided by CEO Frederick Chua, sets the foundation for lasting client success. Magellan Solutions is known as a leader in the business process outsourcing (BPO) industry for its innovative approach and forward-thinking mindset. Explore Magellan’s distinct approach, where client success and orchestrated growth intertwine with client-focused and adaptable strategies spanning various industries.
SurveySensum
DECEMBER 13, 2023
A product description is a form of writing that is tailored to provide all the necessary details about products. A well-crafted product description can: Effectively communicate the value and quality of your products Increase customer experience Boost lead generation and sales Helps in building a strong reputation However, if you are not getting the above benefits, it means your product description needs improvements.
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Customers expect to be able to interact with your organization whenever and however they want. They also expect your agents to have insights into their journeys so that they don’t have to repeat themselves as they move through various channels. And, if they’re not able to, they just might find one of your competitors who will offer the flexibility they are looking for.
Circular Edge
DECEMBER 13, 2023
What’s New & Exciting in the Latest JD Edwards E1 Release 24 JD Edwards EnterpriseOne Release 24 has just been announced, bringing powerful automation capabilities, reporting and productivity tools and enhancements that promise smoother operations, enhanced user journeys and seamless integrations. With 9.2’s continuous code line, enhancements are cumulative, so customers can adopt Release 24 apps and tools when they meet specific business needs without the cost and disruption of a majo
CSM Magazine
DECEMBER 13, 2023
In a competitive market, stellar customer service stands as the cornerstone of a thriving business. Failing in this aspect can jeopardize a company’s reputation. As a matter of fact, 49% of customers have left a brand due to poor customer service , as revealed in a study back in 2021. Note that most of these customers were once very loyal to the brands they supported.
The DiJulius Group
DECEMBER 13, 2023
When the chips are down, what can wrestling teach us about life, entrepreneurship, and the art of excellent customer service? On this episode of The Customer Service Revolution, John and his son, the dynamic wrestler-turned-entrepreneur Johnni DiJulius, explore what the wrestling world can teach us. We meander through Johnni’s wrestling journey, his transformation into an.
CSM Magazine
DECEMBER 13, 2023
Customer service, often seen as the heart of a business, is the assistance and advice provided by a company to those people who buy or use its products or services. It operates as a key touchpoint between a business and its customers – a platform where relationships are built, trust is established, and loyalty is earned. The significance of efficient customer service strategies cannot be overstated.
Speaker: Miriam Connaughton and Donald Knight
As organizations scale, keeping employees connected, engaged, and productive can seem like a monumental task. But what if AI could help you do all of this and more? AI has the power to help, but the key is implementing it in a way that enhances, rather than replaces, human connection. Join us for an exploration into how industry trailblazers are using AI to transform employee experience at scale while addressing both the potential and the pitfalls.
Brandwatch CX
DECEMBER 13, 2023
Social Panels is Brandwatch’s leading audience analysis feature in Consumer Research. It allows you to create large custom research panels.
Centercode
DECEMBER 13, 2023
Mike Marrs from Watkins Wellness and HP shares insights on product development, teamwork, and effective communication.
Brandwatch CX
DECEMBER 13, 2023
Social Panels is Brandwatch’s leading audience analysis feature in Consumer Research. It allows you to create large custom research panels.
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