Experience Investigators by 360Connext

SEPTEMBER 24, 2024

What if your customer data could be the key to transforming your business? Join Jeannie Walters as we explore ways to turn overwhelming data into actionable insights. This episode starts with examining your approach to customer data, setting clear objectives like improving customer retention to make your data analysis meaningful and targeted. We tackle the challenge of data silos by exploring Customer Data Platforms (CDPs) such as Telium and Adobe Experience Platform to centralize your data.

Data 162

Data Customer Retention Analysis Resources 162

IntouchInsight

SEPTEMBER 24, 2024

The travel center market has experienced a significant transformation, evolving from simple stops for truck drivers into popular places for all kinds of travelers looking for convenience and comfort during their journeys.

Travel 156

Travel Customer Experience Marketing Customers 156

Blueshift

SEPTEMBER 24, 2024

Personal finance companies often struggle with fragmented customer data, stored across different departments and platforms. These data silos hinder effective marketing, slow decision-making, and prevent a comprehensive view of the customer. Customer Data Platform (CDP) software offers a solution to unify data, enabling companies to overcome these silos and deliver more personalized marketing experiences.

Software 111

Software Data Company Customer Engagement 111

AWS Machine Learning

SEPTEMBER 24, 2024

Legal professionals often spend a significant portion of their work searching through and analyzing large documents to draw insights, prepare arguments, create drafts, and compare documents. The rise of generative artificial intelligence (AI) has brought an inflection of foundation models (FMs). These FMs, with simple instructions (prompts), can perform various tasks such as drafting emails, extracting key terms from contracts or briefs, summarizing documents, searching through multiple document

Chatbots 103

Chatbots Innovation Industry Data 103

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Customer education has become a key driver for growth, retention, and product adoption. Our latest 2024 State of Customer Education Report uncovers critical data and insights from a survey of over 200 industry leaders, offering a look at the evolving role of education in driving business success. Inside, you'll find data on key trends and strategies, including: Strategies for Scaling & Customization: Find out which investments in learning technology deliver the biggest ROI and scalability.

Report

Thematic

SEPTEMBER 24, 2024

Customers want more than just products—they want to feel heard, valued, and appreciated. In fact, 63% of US consumers would ditch a brand after a poor customer experience. And 65% were willing to pay higher prices for exceptional customer service. In today’s competitive market, understanding what your customers think and feel is everything.

Voice of Customer 62

Voice of Customer Analytics Tools Strategy 62

Blake Morgan

SEPTEMBER 24, 2024

                                                                             For businesses, staying competitive today means adopting tools that simplify operations while enhancing the customer experience. AI has become a key player in this transformation, streamlining complex processes and enabling real-time, personalized customer interactions.

Customer Experience 59

Customer Experience Contact Center Leadership Tools 59

DCX

SEPTEMBER 24, 2024

Weekly inspiration, education, and coaching for customer-obsessed leaders. Join the DCX community as a Premium subscriber to support the continued creation of posts like this. To Celebrate reaching 1K subscribers, I’m offering new Premium Subscribers a special offer that ends October 1. Get 75% off forever Frost & Sullivan Executive MindXchange supports this Week’s DCX Newsletter From October 20-23, Frost & Sullivan’s Customer Contact West 2024 is hitting Tucson, AZ, br

Metrics 52

Metrics Loyalty Social Media Training 52

Optimove

SEPTEMBER 24, 2024

Take the next step with our CRM marketer evolution curve Download Now Why it Matters: In the competitive iGaming landscape, staying ahead of the curve is more important than ever. Declining deposit activity or low retention rates for first-time depositors may indicate a need for change. Gaining a better understanding of player behavior across the industry enables more informed decisions on where to focus marketing spend.

Marketing 52

Marketing CRM Report Tips 52

CSM Magazine

SEPTEMBER 24, 2024

Does feedback about the specific brand affect your decisions about products or services? Using customer feedback to improve service quality helps companies retain customers for up to 70% longer. Such results indicate the importance of listening to your clients, particularly for international dating services where trust and personal contacts are strategically vital for operational success.

Feedback 52

Feedback How To Social Media Tips 52

Speaker: Amanda Adams, Fractional CFO, CPA

Are you ready to elevate your accounting processes for 2025? 🚀 Join us for an exclusive webinar led by Amanda Adams, a seasoned fractional CFO and CPA passionate about transforming back-office operations for finance teams. This session will cover critical best practices and process improvements tailored specifically for accounting professionals.

Data

NobelBiz

SEPTEMBER 24, 2024

A strong and reliable communication platform is key to keeping any business running smoothly and effectively. Among the leading VoIP solution providers for quite some time now is Nextiva, offering businesses an all-in-one communication system. Though strong, Nextiva does not claim perfection in every feature it has for any business. The reason one seeks an alternative is for more advanced integrations, automation, or simply one feature that is specifically attuned to a company’s needs.

Contact Center 52

Contact Center Call Center Omni-Channel CRM 52

CSM Magazine

SEPTEMBER 24, 2024

Responsible gambling plays an important role in maintaining a safe and controlled process for all participants. Maintaining an informed approach helps minimize risks and makes for a balanced and safe entertainment expertise. As part of its work, ViperSpin Casino actively implements measures to support responsible behavior by providing users with tools to control their activity.

Entertainment 52

Entertainment Guidelines Financial Measurement 52

DCX

SEPTEMBER 24, 2024

Weekly inspiration, education, and coaching for customer-obsessed leaders. Join the DCX community as a Premium subscriber to support the continued creation of posts like this. To Celebrate reaching 1K subscribers, I’m offering new Premium Subscribers a special offer that ends October 1. Get 75% off forever Frost & Sullivan Executive MindXchange supports this Week’s DCX Newsletter From October 20-23, Frost & Sullivan’s Customer Contact West 2024 is hitting Tucson, AZ, br

Metrics 52

Metrics Loyalty Social Media Training 52

CSM Magazine

SEPTEMBER 24, 2024

Clients expect exceptional service from their law firm – here’s a roadmap to delivering just that. Excellent customer care is no longer a frill, it’s a fundamental requirement in the legal profession. Legal expertise is just the starting point. Clients want a legal partner who truly gets them, responds promptly, and becomes an trusted ally.

Customer Care 52

Customer Care How To Roadmap Feedback 52

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Understanding and improving your customer experience (CX) can have a massive impact on your bottom line. Choosing the right voice of customers (VoC) solution is a critical step to elevating CX. Frost & Sullivan researched more than 50 leading VoC vendors, analyzing both their “innovation index” and “growth index” to independently select the top 10 performers in each of these categories.

Voice of Customer

Clarivate

SEPTEMBER 24, 2024

Buchanan, Ingersoll & Rooney P.C. has expanded its partnership with Clarivate to increase capacity and optimize IP operations following the acquisition of boutique IP firm, RatnerPrestia. Continue reading to learn more about this customer success story. Navigating integration challenges in legal M&A Mergers and acquisitions in the legal sector often present complex and unique challenges.

Case Study 52

Case Study Resources Study Groups 52

CSM Magazine

SEPTEMBER 24, 2024

Global healthcare refers to the availability and quality of health services worldwide. It’s crucial to understand the differences in healthcare standards and access across countries. For those who travel, work, or live abroad, like expatriates and digital nomads, knowing about healthcare options can greatly improve their health. It’s important to learn about the healthcare system in your destination country.

Healthcare 52

Healthcare Insurance Travel Policies 52

SurveySensum

SEPTEMBER 24, 2024

While Numr is a great customer feedback tool , it lacks certain important features and settings, stopping you from achieving the success you are looking for. Curious about it? Let’s see. Why Should You Look For Numr Alternatives? Numr is a customer experience management tool that enables businesses to predict customer’s actions by gathering and analyzing insights from surveys.

Feedback 52

Feedback Management Touchpoint Analytics 52

dscout People Nerds

SEPTEMBER 24, 2024

Whether you’re not asking for feedback or being inflexible, it’s easy to slip up—but learning from your mistakes makes your work even better.

How To 52

How To Feedback 52

Speaker: Jay Allardyce, Deepak Vittal, and Terrence Sheflin

As we look ahead to 2025, business intelligence and data analytics are set to play pivotal roles in shaping success. Organizations are already starting to face a host of transformative trends as the year comes to a close, including the integration of AI in data analytics, an increased emphasis on real-time data insights, and the growing importance of user experience in BI solutions.

Trends

Kapta Customer Success

SEPTEMBER 24, 2024

Introduction to Customer Engagement Customer engagement has emerged as a crucial factor in driving revenue and retention from existing customers. It represents the emotional connection and ongoing interactions between a company and its customers throughout the customer journey. Effective customer engagement strategies foster strong relationships, drive loyalty, and ultimately lead to increased customer retention and revenue growth.

Customer Engagement 45

Customer Engagement Loyalty Engagement Customer Retention 45

Forrester's Customer Insights

SEPTEMBER 24, 2024

Last week, CrowdStrike held its yearly user conference, Fal.Con, in Las Vegas. The conference comes just two short months after CrowdStrike issued a config update that took down 8.5 million Windows endpoints, which disrupted air travel, hospitals, and media outlets while impacting many other industries.

Conference 39

Conference Hospitality Travel Industry 39

AWS Machine Learning

SEPTEMBER 24, 2024

This post is co-written with Vraj Shah and Chaitanya Hari from DoorDash. DoorDash connects consumers with their favorite local businesses in more than 30 countries across the globe. Recently, they faced a significant challenge in handling the high volume of calls from its contractor delivery workers, known as Dashers. With a user base of over 37 million active consumers and 2 million monthly active Dashers at the end of 2023, the company recognized the need to reduce the burden on its live agent

Knowledge Base 98

Knowledge Base Contact Center Connections Hotels 98

Forrester's Customer Insights

SEPTEMBER 24, 2024

This blog provides takeaways from Dreamforce, INBOUND, and CloudWorld that clients can use to get a perspective on each vendor’s vision for the coming year.

Sales 32

Sales B2B Technology 32

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Customers expect to be able to interact with your organization whenever and however they want. They also expect your agents to have insights into their journeys so that they don’t have to repeat themselves as they move through various channels. And, if they’re not able to, they just might find one of your competitors who will offer the flexibility they are looking for.

Tools

ShepHyken

SEPTEMBER 24, 2024

Recently, Toyin McArthur, a trainer and facilitator for Storage Vault in Canada, asked me if I had any thoughts or suggestions related to customer service reps using questions like “How’s the weather?” to establish rapport with a customer. The concern was that using the “weather” is a sure way to leave the customer feeling like the agent or salesperson is disinterested and unauthentic, resulting in an overall “blah” experience.

Customer Service Training 85

Customer Service Training Feedback Examples Customer Service 85

AWS Machine Learning

SEPTEMBER 24, 2024

This post is co-written with Deepali Rajale from Karini AI. Karini AI , a leading generative AI foundation platform built on AWS, empowers customers to quickly build secure, high-quality generative AI apps. GenAI is not just a technology; it’s a transformational tool that is changing how businesses use technology. Depending on where they are in the adoption journey, the adoption of generative AI presents a significant challenge for enterprises.

Knowledge Base 117

Knowledge Base Comparison Data Meeting 117