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Each week, I read many customer service and customer experience articles from various resources. Here are my top five picks from last week. I have added my comments about each article and would like to hear what you think too. 8 customer service trends to know in 2024 by Martha Kendall (SproutSocial) Customer service trends in 2024 are all about meeting your customers where they are, personalizing your interactions and reaching a resolution as efficiently as possible.
Each week, I read many customer service and customer experience articles from various resources. Here are my top five picks from last week. I have added my comments about each article and would like to hear what you think too. 8 customer service trends to know in 2024 by Martha Kendall (SproutSocial) Customer service trends in 2024 are all about meeting your customers where they are, personalizing your interactions and reaching a resolution as efficiently as possible.
Retailers know the clock is ticking–legacy SAP Commerce support ends in 2026. Legacy platforms are becoming a liability burdened by complexity, rigidity, and mounting operational costs. But modernization isn’t just about swapping out systems, it’s about preparing for a future shaped by real-time interactions, AI powered buying assistants, and flexible commerce architecture.
Who doesn’t like gifts, eh? I was snuggled up in my cozy sweater right in front of the fireplace, thinking about how blissful December nights are! That’s when my phone pinged- a message from my Secret Santa! Of course, it’s also the time for you to be someone’s Santa! But here’s the thing—how do you find the perfect gift when you have no idea what they want?
The post What to Know When Considering Drupal Multisite Functionality appeared first on Material.
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Customer Experience Update brings together the best content for Customer Experience and Customer Management professionals from the widest variety of industry thought leaders.
Qualtrics X4 Summit is the most attended customer and employee experience event. Close to ten thousand people join Qualtrics X4 each year in Salt Lake City. To be honest, I regret not adding it to my “conference circuit” sooner. This was my second time, and again it’s definitely been worthwhile! The unique thing about Qualtrics X4 is the lineup of speakers.
Key Takeaways: Understand the Role of Ratings: Learn why golf course ratings and reviews are critical in the industry. Implement Real-Time Feedback: Discover how systems like Opiniator can improve golfer satisfaction and ratings. Leverage Technology: Explore technological tools that aid in gathering and analyzing golfer feedback. Engage with Golfers: Tips on using feedback to build […] The post Improve Golfer Satisfaction with Real-Time Feedback: Manager’s Guide appeared first on Opi
In 2025, contact centers aren’t just changing—they’re being rebuilt by AI. This no-fluff, executive-ready guide shows you how to capitalize on the transformation. Inside: proven ROI calculators, workforce optimization tactics, deflection strategies, and a 90-day AI deployment plan. Built for CIOs, COOs, CX leaders, and contact center strategists, it goes beyond buzzwords into play-by-play implementation.
Key Takeaways: Understand the Role of Ratings: Learn why golf course ratings and reviews are critical in the industry. Implement Real-Time Feedback: Discover how systems like Opiniator can enhance golfer satisfaction and ratings. Leverage Technology: Explore technological tools that aid in gathering and analyzing golfer feedback. Engage with Golfers: Tips on using feedback to build […] The post Boosting Golf Course Reviews with Real-Time Feedback: A Manager’s Guide appeared first on
Foundation models are the basis of the generative AI (genAI) revolution. Acquiring foundation models from external providers will soon become the norm. Here is an APAC-focused view of AI foundation models.
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