ShepHyken

MAY 5, 2024

Each week, I read many customer service and customer experience articles from various resources. Here are my top five picks from last week. I have added my comments about each article and would like to hear what you think too. 8 customer service trends to know in 2024 by Martha Kendall (SproutSocial) Customer service trends in 2024 are all about meeting your customers where they are, personalizing your interactions and reaching a resolution as efficiently as possible.

Customer Service 80

Customer Service Social Media Tips B2C 80

Strativity

MAY 5, 2024

The post How Drupal Maintenance & Support Helps Create Seamless Website Performance appeared first on Material.

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ShepHyken

MAY 5, 2024

Each week, I read many customer service and customer experience articles from various resources. Here are my top five picks from last week. I have added my comments about each article and would like to hear what you think too. 8 customer service trends to know in 2024 by Martha Kendall (SproutSocial) Customer service trends in 2024 are all about meeting your customers where they are, personalizing your interactions and reaching a resolution as efficiently as possible.

Customer Service 67

Customer Service Social Media Tips B2C 67

Strativity

MAY 5, 2024

The post Mastering Drupal’s Evolution: Essential Insights for Upgrading Beyond Drupal 7 appeared first on Material.

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Speaker: Becky Parisotto

Fulfillment is no longer just about getting products from point A to point B – it's about crafting seamless, scalable, customer first experiences. Flexible fulfillment strategies are more important than ever for those aiming to stay ahead and build resilience as retail enters a new era in 2025. Learn how to optimize fulfillment processes, tackle complex, multi-vendor orders, and create seamless customer experiences – from white-glove delivery for high-value items to quick-ship solutions for ever

Retail

SurveySparrow

MAY 5, 2024

Who doesn’t like gifts, eh? I was snuggled up in my cozy sweater right in front of the fireplace, thinking about how blissful December nights are! That’s when my phone pinged- a message from my Secret Santa! Of course, it’s also the time for you to be someone’s Santa! But here’s the thing—how do you find the perfect gift when you have no idea what they want?

Survey 52

Survey Tools Customer Experience Video 52

Thematic

MAY 5, 2024

Qualtrics X4 Summit is the most attended customer and employee experience event. Close to ten thousand people join Qualtrics X4 each year in Salt Lake City. To be honest, I regret not adding it to my “conference circuit” sooner. This was my second time, and again it’s definitely been worthwhile! The unique thing about Qualtrics X4 is the lineup of speakers.

NPS 48

NPS Airlines Analysis Software 48

Strativity

MAY 5, 2024

The post Faced with a Cookie-Free Future, How Can Digital Advertisers Adapt? appeared first on Material.

Advertising 52

Advertising 52

Opinionator

MAY 5, 2024

Key Takeaways: Understand the Role of Ratings: Learn why golf course ratings and reviews are critical in the industry. Implement Real-Time Feedback: Discover how systems like Opiniator can improve golfer satisfaction and ratings. Leverage Technology: Explore technological tools that aid in gathering and analyzing golfer feedback. Engage with Golfers: Tips on using feedback to build […] The post Improve Golfer Satisfaction with Real-Time Feedback: Manager’s Guide appeared first on Opi

Feedback 40

Feedback Tips Course System 40

Strativity

MAY 5, 2024

The post How to Decide If Multisite Architecture is the Right Choice for Your Enterprise appeared first on Material.

How To 52

How To 52

Speaker: Carolyn Clark and Miriam Connaughton

The future of HR is here, and it's all about collaboration, innovation, and impact. Join us for a forward-thinking session where seasoned experts Miriam and Carolyn will share insights and practical strategies to help you stay ahead of evolving HR trends. Discover how to build strong partnerships with internal teams to craft a transparent, authentic, and connected workforce experience.

Employee Experience

Opinionator

MAY 5, 2024

Key Takeaways: Understand the Role of Ratings: Learn why golf course ratings and reviews are critical in the industry. Implement Real-Time Feedback: Discover how systems like Opiniator can enhance golfer satisfaction and ratings. Leverage Technology: Explore technological tools that aid in gathering and analyzing golfer feedback. Engage with Golfers: Tips on using feedback to build […] The post Boosting Golf Course Reviews with Real-Time Feedback: A Manager’s Guide appeared first on

Course 40

Course Feedback Tips Technology 40

Strativity

MAY 5, 2024

The post Empowering UX Researchers: Balancing Independence with Stakeholder Engagement appeared first on Material.

Engagement 52

Engagement 52

Forrester's Customer Insights

MAY 5, 2024

Foundation models are the basis of the generative AI (genAI) revolution. Acquiring foundation models from external providers will soon become the norm. Here is an APAC-focused view of AI foundation models.

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Report Innovation Technology 34