ShepHyken

MAY 5, 2024

Each week, I read many customer service and customer experience articles from various resources. Here are my top five picks from last week. I have added my comments about each article and would like to hear what you think too. 8 customer service trends to know in 2024 by Martha Kendall (SproutSocial) Customer service trends in 2024 are all about meeting your customers where they are, personalizing your interactions and reaching a resolution as efficiently as possible.

Customer Service 72

Customer Service Social Media Tips Trends 72

SurveySparrow

MAY 5, 2024

Who doesn’t like gifts, eh? I was snuggled up in my cozy sweater right in front of the fireplace, thinking about how blissful December nights are! That’s when my phone pinged- a message from my Secret Santa! Of course, it’s also the time for you to be someone’s Santa! But here’s the thing—how do you find the perfect gift when you have no idea what they want?

Survey 52

Survey Tools Customer Experience Video 52

ShepHyken

MAY 5, 2024

Each week, I read many customer service and customer experience articles from various resources. Here are my top five picks from last week. I have added my comments about each article and would like to hear what you think too. 8 customer service trends to know in 2024 by Martha Kendall (SproutSocial) Customer service trends in 2024 are all about meeting your customers where they are, personalizing your interactions and reaching a resolution as efficiently as possible.

Customer Service 64

Customer Service Social Media Tips Trends 64

Thematic

MAY 5, 2024

Qualtrics X4 Summit is the most attended customer and employee experience event. Close to ten thousand people join Qualtrics X4 each year in Salt Lake City. To be honest, I regret not adding it to my “conference circuit” sooner. This was my second time, and again it’s definitely been worthwhile! The unique thing about Qualtrics X4 is the lineup of speakers.

NPS 48

NPS Airlines Analysis Software 48

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Today’s digitally savvy customers have high expectations of retailers for convenience, responsiveness, and ease of doing business both in-store and online. Our recent survey of over 2,000 US consumers found that retailers that can drive a seamless, omnichannel customer experience (CX) – across physical and digital channels – have huge benefits for brand relevance, profitability, and customer loyalty.

Customer Experience

Strativity

MAY 5, 2024

The post Mastering Drupal’s Evolution: Essential Insights for Upgrading Beyond Drupal 7 appeared first on Material.

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Strativity

MAY 5, 2024

The post How to Decide If Multisite Architecture is the Right Choice for Your Enterprise appeared first on Material.

How To 52

How To 52

Forrester's Customer Insights

MAY 5, 2024

Foundation models are the basis of the generative AI (genAI) revolution. Acquiring foundation models from external providers will soon become the norm. Here is an APAC-focused view of AI foundation models.

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Report Innovation Technology 32

Strativity

MAY 5, 2024

The post How Drupal Maintenance & Support Helps Create Seamless Website Performance appeared first on Material.

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Strativity

MAY 5, 2024

The post Empowering UX Researchers: Balancing Independence with Stakeholder Engagement appeared first on Material.

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Engagement 52

Speaker: Laura Noonan, Chief Revenue Officer at CallFinder + Angie Kronlage, Director of Program Success at Working Solutions + April Wiita, Vice President of Program Success at Working Solutions

Are you still manually reviewing calls? 🤔 If so, this webinar is for you! What was once a common practice in the call center is now a barrier to success. Manual call monitoring is no longer an option if you want to proactively coach your agents to ultimately improve the customer experience using data-driven insights. Join this webinar with Angie Kronlage and April Wiita of Working Solutions to discuss how you can modernize outdated, manual call review processes through the power of autom

Call Center

Strativity

MAY 5, 2024

The post Faced with a Cookie-Free Future, How Can Digital Advertisers Adapt? appeared first on Material.

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Advertising 52

Strativity

MAY 5, 2024

The post What to Know When Considering Drupal Multisite Functionality appeared first on Material.

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