ShepHyken

JULY 7, 2024

Each week, I read many customer service and customer experience articles from various resources. Here are my top five picks from last week. I have added my comments about each article and would like to hear what you think too. This is What is Missing From Your Customer Experience Playbook by Anne Marshall (Entrepreneur) One-size-fits-all customer experience playbooks don’t exist — and for good reason.

Customer Service 78

Customer Service Customer Journeys Customer Service Training Measurement 78

DCX

JULY 7, 2024

Exclusive Content for Paid Subscribers of the DCX Newsletter Get 30 day free trial Weekly inspiration, education, and coaching for customer-obsessed leaders. Here are this week’s must-read links: What Do Your Customers Expect? (An Expert Panel) The Art of Non-Annoying User Assistance Why Is it So Hard to Say Goodbye? Pulling the Strings of Healthcare Experience Inevitable Complexity Your First 100 Days as a CX Leader Glasshole No More Enjoy!

Healthcare 52

Healthcare Case Study Study Feedback 52

Clarivate

JULY 7, 2024

The New Active Substance Work-Sharing Initiative (NASWSI), or “Access” for simplicity, allows regulatory authorities (RAs) of countries that are part of the Access Consortium (Australia, Canada, Singapore, Switzerland, and the UK) to jointly review applications for the registration of new active substances or new indications. The Access Consortium is a coalition of medium-sized RAs that aims to maximize international co-operation, reduce duplications, and increase RAs’ capacity to ensure timely

Industry 52

Industry Policies Consulting Survey 52