ShepHyken

SEPTEMBER 1, 2024

Each week, I read many customer service and customer experience articles from various resources. Here are my top five picks from last week. I have added my comments about each article and would like to hear what you think too. Helping Companies & Organizations Create an Amazing Customer-Focused Culture by CXO Magazine This week, we’re starting the Top Five roundup with a Bonus article.

Customer Service 73

Customer Service Retail Customer Centricity Trends 73

DCX

SEPTEMBER 1, 2024

Exclusive Content for Paid Subscribers of the DCX Newsletter Get 30 day free trial Weekly inspiration, education, and coaching for customer-obsessed leaders. Welcome to DCX Links! This week explore how IKEA is using drones to improve inventory management and employee wellbeing, why measuring the ROI of customer experience is crucial, and why solving real customer problems should be your priority.

ROI 52

ROI Study Financial Consulting 52

DCX

SEPTEMBER 1, 2024

Exclusive Content for Paid Subscribers of the DCX Newsletter Get 30 day free trial Weekly inspiration, education, and coaching for customer-obsessed leaders. Welcome to DCX Links! This week explore how IKEA is using drones to improve inventory management and employee wellbeing, why measuring the ROI of customer experience is crucial, and why solving real customer problems should be your priority.

ROI 52

ROI Study Financial Consulting 52