ShepHyken

JUNE 2, 2024

Each week, I read many customer service and customer experience articles from various resources. Here are my top five picks from last week. I have added my comments about each article and would like to hear what you think too. The Secret to Dealing With Awkward Customers by Call Centre Helper (Call Centre Helper) Let’s talk about awkward customers… You know, the ones that make you seriously think that some people aren’t worth doing business with!

Customer Service 82

Customer Service Net Promoter Score Chatbots NPS 82

West Monroe

JUNE 2, 2024

Manufacturers in recent years have focused on creating resilient supply chain models, addressing operational inefficiencies, and innovating talent acquisition strategies in response to rising material costs and geopolitical tensions. As the industry anticipates increased M&A activity, companies are rethinking approaches to position themselves for future success and navigate complex changes effectively. 2-Minute Takedown Optimizing adaptable supply chains Supply chain disruption forced manufa

Technology 52

Technology Trends Innovation Industry 52

West Monroe

JUNE 2, 2024

Manufacturers in recent years have focused on creating resilient supply chain models, addressing operational inefficiencies, and innovating talent acquisition strategies in response to rising material costs and geopolitical tensions. As the industry anticipates increased M&A activity, companies are rethinking approaches to position themselves for future success and navigate complex changes effectively. 2-Minute Takedown Optimizing adaptable supply chains Supply chain disruption forced manufa

Technology 52

Technology Trends Innovation Industry 52

West Monroe

JUNE 2, 2024

Manufacturers in recent years have focused on creating resilient supply chain models, addressing operational inefficiencies, and innovating talent acquisition strategies in response to rising material costs and geopolitical tensions. As the industry anticipates increased M&A activity, companies are rethinking approaches to position themselves for future success and navigate complex changes effectively. 2-Minute Takedown Optimizing adaptable supply chains Supply chain disruption forced manufa

Technology 40

Technology Trends Innovation Industry 40

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