Optimove

JANUARY 1, 2024

Optimove ensures marketing starts with the customer and not campaign/product. Customer-led marketing delivers brands an average increase of 33% in CLTV.

Brands 76

Brands Marketing Customers 76

ShepHyken

JANUARY 1, 2024

Each week, I read many customer service and customer experience articles from various resources. Here are my top five picks from last week. I have added my comments about each article and would like to hear what you think too. 13 Tips For Responding To Negative Feedback On Social Media by Forbes Communications Council (Forbes) No matter what type of business you run or how well you run it, it seems no business is safe from negative comments on social media.

Customer Service 62

Customer Service Social Media Loyalty B2C 62

Optimove

JANUARY 1, 2024

Optimove ensures marketing starts with the customer and not campaign/product. Customer-led marketing delivers brands an average increase of 33% in CLTV.

Brands 76

Brands Marketing Customers 76

Kapta Customer Success

JANUARY 1, 2024

Classic quarterly business reviews (QBRs) are self-centered and boring. Here’s why this business review should be dead and how to prepare and conduct modern QBR.

How To 59

How To Customer Success Customer Engagement Engagement 59

Speaker: Jennifer Hodroge, Omni-Channel Strategic Leader, Forrester CX Certified

Marketers know that personalization is the key to engagement—but with limited budgets and time, how do you prioritize what, where, and how to personalize? Aligning your content, campaigns, and buyer experiences requires a deep understanding of customer needs. In this new webinar with expert Jennifer Hodroge, we’ll explore how to leverage insights and customer journey mapping to build personalization strategies that deliver real impact.

ROI

Optimove

JANUARY 1, 2024

Optimove ensures marketing starts with the customer and not campaign/product. Customer-led marketing delivers brands an average increase of 33% in CLTV.

Brands 76

Brands Marketing Customers 76

Optimove

JANUARY 1, 2024

Optimove ensures marketing starts with the customer and not campaign/product. Customer-led marketing delivers brands an average increase of 33% in CLTV.

Brands 76

Brands Marketing Customers 76

Magellan Solutions

JANUARY 1, 2024

Our world and lifestyle have never become as fast-paced as they are today. Sayings such as time is of the essence , time is money , and time is gold are commonly heard and dispensed by parents, teachers, students, employees, and upper management executives. Whatever can be done to get the desired results must be done immediately. Driven employees and entrepreneurs alike are known to despise the practice of procrastination and anything that impedes the progress of their projects and plans.

System 52

System Consumers Communication Data 52

Optimove

JANUARY 1, 2024

Optimove ensures marketing starts with the customer and not campaign/product. Customer-led marketing delivers brands an average increase of 33% in CLTV.

Brands 76

Brands Marketing Customers 76

West Monroe

JANUARY 1, 2024

Subscribe Spotify Apple Podcasts Google Podcasts iHeart Stitcher Pandora Group Copy Created with Sketch. Email LinkedIn Twitter icon Facebook printer copy Print this page Listen to "Digital's Role in Engaging Customers—Before They Need You" on Spreaker. About the episode How do you connect with and serve patients when they’re not sick or in the hospital?

Healthcare 52

Healthcare Engagement Hospitality Financial 52

Advertiser: ZoomInfo

Savvy B2B marketers know that a great account-based marketing (ABM) strategy leads to higher ROI and sustainable growth. In this guide, we’ll cover: What makes for a successful ABM strategy? What are the key elements and capabilities of ABM that can make a real difference? How is AI changing workflows and driving functionality? This Martech Intelligence Report on Enterprise Account-Based Marketing examines the state of ABM in 2024 and what to consider when implementing ABM software.

Marketing

SurveySensum

JANUARY 1, 2024

You know engaged employees are 67% more likely to be advocates for their company. Well, these stats show a direct connection between team engagement, understanding your customers, and the success of your business. It’s like uncovering the hidden code to success! This connection between engaged employees and customer satisfaction leads us to something transformative: the Voice of the Customer (VoC).

Social Media 52

Social Media Effort Score Customer Satisfaction Case Study 52

SmartKarrot

JANUARY 1, 2024

In the dynamic landscape of customer success, the conversation around onboarding has become a focal point for organizations striving to provide an unparalleled experience to their clients. As someone deeply immersed in the realm of customer success , I find it crucial to explore the roots of why structured onboarding is not just a buzzword but an intentional strategy that can significantly impact the longevity and satisfaction of your customer base.

Touchpoint 10

Touchpoint Metrics Feedback Customer Base 10

SmartKarrot

JANUARY 1, 2024

In the dynamic landscape of customer success, the conversation around onboarding has become a focal point for organizations striving to provide an unparalleled experience to their clients. As someone deeply immersed in the realm of customer success , I find it crucial to explore the roots of why structured onboarding is not just a buzzword but an intentional strategy that can significantly impact the longevity and satisfaction of your customer base.

Touchpoint 10

Touchpoint Metrics Feedback Customer Base 10

SmartKarrot

JANUARY 1, 2024

The discussion among customer success professionals, Shagun from What Fits, Anindra from Mately Extreme, and Darshan from the Customer Service Revenue team delved into the evolving landscape of customer success strategies. The conversation highlighted the profound shifts taking place, emphasizing that attention is no longer an aspiration but a given, with expansion emerging as the new revenue driver.

Customer Success 8

Customer Success Strategy Chief Customer Officer Net Promoter Score 8

Speaker: Becky Parisotto and John Vurdelja

Fulfillment is no longer just about getting products from point A to point B – it's about crafting seamless, scalable, customer first experiences. Flexible fulfillment strategies are more important than ever for those aiming to stay ahead and build resilience as retail enters a new era in 2025. Learn how to optimize fulfillment processes, tackle complex, multi-vendor orders, and create seamless customer experiences – from white-glove delivery for high-value items to quick-ship solutions for ever

Retail

SmartKarrot

JANUARY 1, 2024

The discussion among customer success professionals, Shagun from What Fits, Anindra from Mately Extreme, and Darshan from the Customer Service Revenue team delved into the evolving landscape of customer success strategies. The conversation highlighted the profound shifts taking place, emphasizing that attention is no longer an aspiration but a given, with expansion emerging as the new revenue driver.

Customer Success 8

Customer Success Strategy Chief Customer Officer Net Promoter Score 8