ShepHyken

AUGUST 25, 2024

Each week, I read many customer service and customer experience articles from various resources. Here are my top five picks from last week. I have added my comments about each article and would like to hear what you think too. How Employee Experience Connects with Customer Experience by Francesca Di Meglio (HR Exchange Network) Positive employee experience begets customer experience.

Self Service 88

Self Service Customer Service Chatbots Customer Centricity 88

Brandwatch CX

AUGUST 25, 2024

Understand how Social Media Marketing Platforms work and how they can be useful to you and your business. Learn more about this in our comprehensive guide.

Social Media 52

Social Media Marketing 52

CSM Magazine

AUGUST 25, 2024

Buridan’s Ass is a philosophical paradox illustrating a donkey placed at exactly the same distance between food and water, unable to choose and ultimately dying of hunger and thirst. Named after 14th-century philosopher Jean Buridan, the paradox critiques moral determinism, suggesting the inability to make a rational choice between equally desirable options.

Customer Service 52

Customer Service Management Guidelines Policies 52

DCX

AUGUST 25, 2024

Exclusive Content for Premium Subscribers of the DCX Newsletter Weekly inspiration, education, and coaching for customer-obsessed leaders. The DCX Newsletter is a reader-supported publication. Please consider joining the community as a Premium subscriber to support the continued creation of posts like this. "Love your content and valuable insights into CX and industry trends.

Customer Centricity 52

Customer Centricity Customer Satisfaction Effort Score Culture 52

Speaker: Jason Cottrell and Gireesh Sahukar

Retailers know the clock is ticking–legacy SAP Commerce support ends in 2026. Legacy platforms are becoming a liability burdened by complexity, rigidity, and mounting operational costs. But modernization isn’t just about swapping out systems, it’s about preparing for a future shaped by real-time interactions, AI powered buying assistants, and flexible commerce architecture.

Roadmap

DCX

AUGUST 25, 2024

Exclusive Content for Premium Subscribers of the DCX Newsletter Weekly inspiration, education, and coaching for customer-obsessed leaders. The DCX Newsletter is a reader-supported publication. Please consider joining the community as a Premium subscriber to support the continued creation of posts like this. "Love your content and valuable insights into CX and industry trends.

Customer Centricity 52

Customer Centricity Customer Satisfaction Effort Score Culture 52