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The HX Leader Shifting from Control to Influence Why the future of leadership starts within Catching Up: The HX Revolution in Motion If this is your first stop on the HX Revolution train, welcome aboard! Heres what weve unpacked so far: Article 1 ( Welcome to the HX Revolution The Future of Business Transformation Starts Here ) : We made the bold claim that business transformation fails without Human Experience (HX) at the center.
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In 2025, contact centers aren’t just changing—they’re being rebuilt by AI. This no-fluff, executive-ready guide shows you how to capitalize on the transformation. Inside: proven ROI calculators, workforce optimization tactics, deflection strategies, and a 90-day AI deployment plan. Built for CIOs, COOs, CX leaders, and contact center strategists, it goes beyond buzzwords into play-by-play implementation.
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Customer Experience Update brings together the best content for Customer Experience and Customer Management professionals from the widest variety of industry thought leaders.
On March 18, Adobe announced its agentic AI roadmap at Adobe Summit. Listening to the keynote presentations and watching the demos at Adobe Summit, I was impressed with their visions potential, the scope of change it portends, and the degree to which they featured B2B use cases and examples.
This episode of Amazing Business Radio with Shep Hyken answers the following questions and more: Why is building trust important in business? How to get more customers? How can businesses stand out at the beginning of the buyer’s journey? Why is it important for businesses to adapt to buyers’ changing behaviors and needs? How has the shift to online research influenced how businesses approach customer interactions?
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Creating engaging content isn’t just about what you share it’s about when and how you share it. A well-planned content calendar serves as your roadmap to success, helping you deliver the right message at the right time to captivate your audience. Think of your content calendar as a strategic powerhouse that drives twice the engagement compared to ad-hoc posting.
What does customer service excellence look like in 2024? According to our report with insights from CX expert Shep Hyken, customer expectations are at an all-time high, and there’s a bigger shift toward self-service and leveraging AI capabilities.
Understanding your customers is the key to a better business. That’s what customer insights research is all about—collecting and analyzing feedback to uncover what people truly think, feel, and need. It helps you turn those insights into actions that improve your product, service, and overall customer experience. So, how do you uncover these customer insights ?
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Did you know each year more than 30,000 new consumer products are launched and 95% of them fail – Harvard Business School No one wants to be in that 95% category, right? But how to avoid it? How to create a successful product that fits the market needs, resolves customer challenges, and also has a competitive edge? A Product Feedback Tool is an answer.
Speaker: Aja Bradley Kemp, Founder & Chief Experience Officer at Conversate Collective
In a world where every brand is vying for attention, how do you make your events stand out? ✨ From creative swag strategies to immersive brand experiences, the key lies in fostering real connections that inspire action and leave a lasting impression. Whether you're planning a large-scale conference or an exclusive executive gathering, this session will explore how to elevate event engagement, strengthen brand perception, and maximize ROI.
Forresters 2025 top 10 emerging technologies report reveals a major shift in the tech landscape, driven by AI acceleration and changing market dynamics. Longtime list members extended reality and Zero Trust edge are stepping back, making room for two fast-moving innovations one of which was virtually unknown just a year ago. The earlier release gives tech leaders more time to strategize and align with upcoming breakthroughs in AI and beyond.
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In the dynamic world of digital marketing, staying ahead means showing up at the right moments with the right message. Thats where a well-planned social media calendar UK comes init helps you align your content with key dates, holidays, and trending events that truly resonate with your audience. From national celebrations to quirky awareness days, tapping into timely moments boosts engagement and keeps your brand relevant and top of mind.
Im excited to announce the release of our latest Forrester DMA Platforms Wave, Q2 2025. This edition evaluated the 11 most significant Data Management and Analytics (DMA) platform vendors, providing a comprehensive view of a market undergoing rapid transformation.
Faster response times mean happier customers Are your customers on hold too long? Nearly half of consumers find hold times unacceptable, and a quarter will leave your brand because of it. Our latest report reveals how companies are affected by wait times and the impact on customer satisfaction. Read the report to get insights into the impact of long hold times and areas for opportunities.
The best time to post on Instagram Australia isnt just a trending search queryits a real concern for businesses trying to turn scrolls into sales. You post regularly. You try everything from hashtags to Reels. Yet your content still seems to vanish. Whats going wrong? Often, its not what you post but when. Most Australian businesses overlook timing, yet it directly affects reach, visibility, and conversion on Instagram.
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After the stock market and hopes of consumer electronics companies like Apple were buoyed by news of a tariff reprieve on consumer electronics on Friday, they were rapidly dashed by reports that no such exception was in the offing. Instead, these categories were moved to a different bucket.
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