Retently
NOVEMBER 29, 2024
First impressions in business? They’re exactly like a first date. Think about it: from the moment you meet, every glance, every word, and every interaction paints a picture. Will it lead to something great, or will it fizzle out with a polite “thanks, but no thanks” ? Just like meeting someone new, customers form snap judgments – sometimes in just a few seconds – about your business.
Win the Customer
NOVEMBER 29, 2024
In today’s competitive market, understanding your customers’ experiences is paramount. Customer Journey Mapping (CJM) is a powerful tool that helps businesses visualize and analyze the interactions customers have with a brand throughout their lifecycle. By mapping out these journeys, businesses can identify pain points, opportunities for improvement, and moments of delight.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
IntouchInsight
NOVEMBER 29, 2024
At Intouch, we’re always looking for ways to make our platform work better for you. This month, we’re introducing a new feature to IntouchIntelligence (IQ): Data Table CSV Export.
CSM Magazine
NOVEMBER 29, 2024
Honestly, I was pretty hesitant to try CrowdIgnite at first because I’ve had mixed results with similar services before. But I decided to give it a shot to see if it could actually help boost my Instagram. I went for the 500 followers package just to test it out. And to my amazement, it did not disappoint! Within four days, I noticed changes: my follower count increased, and I received more likes and comments on my postings.
Speaker: Jason Cottrell and Gireesh Sahukar
Retailers know the clock is ticking–legacy SAP Commerce support ends in 2026. Legacy platforms are becoming a liability burdened by complexity, rigidity, and mounting operational costs. But modernization isn’t just about swapping out systems, it’s about preparing for a future shaped by real-time interactions, AI powered buying assistants, and flexible commerce architecture.
Opinionator
NOVEMBER 29, 2024
How Are Your Residents Really Feeling About Their Dining Experience? Why does this even matter? It turns out that for senior living, the dining experience is a vital aspect that significantly influences residents’ overall quality of life. While the quality of dining is important, it is not typically the most important factor when seniors select […] The post 5 Strategies for Gathering Senior Dining Programs Feedback appeared first on Opiniator.
Customer Experience Update brings together the best content for Customer Experience and Customer Management professionals from the widest variety of industry thought leaders.
Forrester's Customer Insights
NOVEMBER 29, 2024
Selecting a new marketing and sales data provider requires planning and coordination across the revenue ecosystem and revenue operations has a key role to play.
AWS Machine Learning
NOVEMBER 29, 2024
Prompt engineering refers to the practice of writing instructions to get the desired responses from foundation models (FMs). You might have to spend months experimenting and iterating on your prompts, following the best practices for each model, to achieve your desired output. Furthermore, these prompts are specific to a model and task, and performance isn’t guaranteed when they are used with a different FM.
Forrester's Customer Insights
NOVEMBER 29, 2024
As Q4 nears its end, companies reflect on their achievements and prepare strategies for the coming year. This reflection is critical, as Forrester’s CX Index 2024 shows: CX Index scores have dipped across the board. In this context, I urge you to remind everyone in your organization: “CX is not a project.
AWS Machine Learning
NOVEMBER 29, 2024
The new efficient multi-adapter inference feature of Amazon SageMaker unlocks exciting possibilities for customers using fine-tuned models. This capability integrates with SageMaker inference components to allow you to deploy and manage hundreds of fine-tuned Low-Rank Adaptation (LoRA) adapters through SageMaker APIs. Multi-adapter inference handles the registration of fine-tuned adapters with a base model and dynamically loads them from GPU memory, CPU memory, or local disk in milliseconds, bas
Advertisement
In 2025, contact centers aren’t just changing—they’re being rebuilt by AI. This no-fluff, executive-ready guide shows you how to capitalize on the transformation. Inside: proven ROI calculators, workforce optimization tactics, deflection strategies, and a 90-day AI deployment plan. Built for CIOs, COOs, CX leaders, and contact center strategists, it goes beyond buzzwords into play-by-play implementation.
Adrian Swinscoe
NOVEMBER 29, 2024
Today’s podcast features a series of interviews I conducted with HubSpot executives when I attended HubSpot’s recent GROW Europe 2024 event at the Queen Elizabeth Hall […] The post Broken funnels, flywheels and human messaging – Key insights from HubSpot executives at GROW Europe 2024 first appeared on Adrian Swinscoe.
CSM Magazine
NOVEMBER 29, 2024
In the fast-paced world of digital marketing, strategies evolve constantly to keep pace with shifting consumer behaviors and technological advancements. Among these strategies, CPA (Cost Per Action) marketing has emerged as a powerhouse, delivering measurable results and unmatched efficiency. Unlike traditional advertising models, CPA marketing focuses on performance, rewarding affiliates only when specific actions—like clicks, sign-ups, or purchases—are completed.
CSM Magazine
NOVEMBER 29, 2024
As convenient as they are, video calls aren’t always the best or preferred option for everyone. Offering the choice of an audio-only meeting can significantly improve accessibility, efficiency, and overall wellbeing for all participants involved. Here’s why allowing audio-only meetings is not just thoughtful, but sometimes essential. 1. Respects Personal Preferences and Comfort Levels Not everyone is comfortable being on camera.
Expert insights. Personalized for you.
121 
Let's personalize your content