eglobalis

DECEMBER 4, 2024

When writing any text, it is imperative to provide substance, not just bold statements or speculative predictions, to respect readers and value their time. Thoughtful content fosters credibility and maintains their engagement. In 2024, a bold and controversial claim suggested that customer experience (CX) would become irrelevant by 2030. While such statements are often designed to spark discussion, this particular assertion felt both overly simplistic and misaligned with the transformative, cont

B2B 320

B2B Culture Government Innovation 320

ECXO

DECEMBER 4, 2024

Customer Success Uncovered: How SaaS and Manufacturing Win with Tailored Strategies Customer success has become a cornerstone for businesses aiming to foster long-term customer satisfaction, boost retention rates, and drive sustainable growth. However, establishing an effective customer success function varies significantly between industries due to differences in operational models, customer expectations, and interaction dynamics.

Customer Success 156

Customer Success Strategy e-support Customer Satisfaction 156

AWS Machine Learning

DECEMBER 4, 2024

When using generative AI, achieving high performance with low latency models that are cost-efficient is often a challenge, because these goals can clash with each other. With the newly launched Amazon Bedrock Model Distillation feature, you can use smaller, faster, and cost-efficient models that deliver use-case specific accuracy that is comparable to the largest and most capable models in Amazon Bedrock for those specific use cases.

Training 128

Training Metrics e-support Travel 128

CSM Magazine

DECEMBER 4, 2024

The eSports and gaming industries are rapidly expanding, with millions of players engaging daily across platforms. For many gamers, skins have become a core aspect of showcasing individuality, representing status, and enhancing the gaming experience. However, ensuring an exceptional customer service experience for those purchasing or trading gaming skins can be a significant challenge for providers.

Customer Service 52

Customer Service Self Service How To Policies 52

Speaker: Carolyn Clark and Miriam Connaughton

The future of HR is here, and it's all about collaboration, innovation, and impact. Join us for a forward-thinking session where seasoned experts Miriam and Carolyn will share insights and practical strategies to help you stay ahead of evolving HR trends. Discover how to build strong partnerships with internal teams to craft a transparent, authentic, and connected workforce experience.

Employee Experience

AWS Machine Learning

DECEMBER 4, 2024

Organizations of every size and across every industry are looking to use generative AI to fundamentally transform the business landscape with reimagined customer experiences, increased employee productivity, new levels of creativity, and optimized business processes. A recent study by Telecom Advisory Services , a globally recognized research and consulting firm that specializes in economic impact studies, shows that cloud-enabled AI will add more than $1 trillion to global GDP from 2024 to 2030

Effort Score 139

Effort Score Groups Comparison Analysis 139

AWS Machine Learning

DECEMBER 4, 2024

This post is cowritten with Isaac Cameron and Alex Gnibus from Tecton. Businesses are under pressure to show return on investment (ROI) from AI use cases, whether predictive machine learning (ML) or generative AI. Only 54% of ML prototypes make it to production, and only 5% of generative AI use cases make it to production. ROI isn’t just about getting to production—it’s about model accuracy and performance.

Training 100

Training ROI Return on Investment System 100

SurveySensum

DECEMBER 4, 2024

Custom er loyalty and satisfaction are crucial when it comes to banks. More than often, customers are attracted to banks that value them and offer good service. But when every bank strives to achieve the same, how can you get a competitive edge? This is where Net Promoter Score comes into play. This CX metric has the ability to gauge customer loyalty and predict business growth.

Banking 52

Banking NPS Financial Net Promoter Score 52

AWS Machine Learning

DECEMBER 4, 2024

Scaling machine learning (ML) workflows from initial prototypes to large-scale production deployment can be daunting task, but the integration of Amazon SageMaker Studio and Amazon SageMaker HyperPod offers a streamlined solution to this challenge. As teams progress from proof of concept to production-ready models, they often struggle with efficiently managing growing infrastructure and storage needs.

Travel 105

Travel Policies Training Fashion 105

Optimove

DECEMBER 4, 2024

Discover the latest email strategies to grab the attention of your customers Download Now Why It Matters: With over 70% of e-commerce shopping carts abandoned before completing a purchase, retailers are losing significant revenue. These abandoned carts indicate customer interest in products—interest that can be converted into sales with the right strategies.

Abandon Rate 52

Abandon Rate eBook Retail e-support 52

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Customer education has become a key driver for growth, retention, and product adoption. Our latest 2024 State of Customer Education Report uncovers critical data and insights from a survey of over 200 industry leaders, offering a look at the evolving role of education in driving business success. Inside, you'll find data on key trends and strategies, including: Strategies for Scaling & Customization: Find out which investments in learning technology deliver the biggest ROI and scalability.

Report

AWS Machine Learning

DECEMBER 4, 2024

Today, we’re excited to announce a new capability that allows you to deploy over 100 open-weight and proprietary models from Amazon SageMaker JumpStart and register them with Amazon Bedrock , allowing you to seamlessly access them through the powerful Amazon Bedrock APIs. You can now use Amazon Bedrock features such as Amazon Bedrock Knowledge Bases and Amazon Bedrock Guardrails with models deployed through SageMaker JumpStart.

Tools 110

Tools Knowledge Base Resources Policies 110

Brandwatch CX

DECEMBER 4, 2024

Discover the role of tags on YouTube and how they can enhance your content's visibility. Learn effective tagging strategies to boost your channel today!

Video 52

Video Strategy 52

Zonka Feedback

DECEMBER 4, 2024

Join us in exploring the patient journey touchpoints to improve care and satisfaction. Optimize every interaction and use technology to stay ahead.

Touchpoint 52

Touchpoint Healthcare Interaction Technology 52

Brandwatch CX

DECEMBER 4, 2024

Discover the top 10 WhatsApp marketing tools that enhance business communication and drive engagement. Read on to find the right tool for your organization.

Tools 52

Tools Marketing Communication Engagement 52

Speaker: Duke Heninger, Partner and Fractional CFO at Ampleo & Creator of CFO System

Are you ready to elevate your accounting processes for 2025? 🚀 Join us for an exclusive webinar led by Duke Heninger, a seasoned fractional CFO and CPA passionate about transforming back-office operations for finance teams. This session will cover critical best practices and process improvements tailored specifically for accounting professionals.

Data

dscout People Nerds

DECEMBER 4, 2024

Learn tactical tips on using an embedded matrix model for continuous insights, without getting bogged down by reactive research practices.

Tips 52

Tips 52

Brandwatch CX

DECEMBER 4, 2024

Master the art of scheduling posts on X for maximum engagement. Learn best practices and tools to streamline your posting. Read the ultimate guide now.

How To 52

How To Marketing Tools Engagement 52

Help Scout

DECEMBER 4, 2024

This comparison of the 10 best free help desk ticketing systems will help you find the perfect option for your IT or customer support team.

System 45

System Comparison Customers 45

Forrester's Customer Insights

DECEMBER 4, 2024

Our latest survey of more than 16,000 global B2B buyers shows that they’re increasingly frustrated and dissatisfied. Learn where they experience friction and how companies can help overcome it.

Company 32

Company Meeting B2B Survey 32

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Understanding and improving your customer experience (CX) can have a massive impact on your bottom line. Choosing the right voice of customers (VoC) solution is a critical step to elevating CX. Frost & Sullivan researched more than 50 leading VoC vendors, analyzing both their “innovation index” and “growth index” to independently select the top 10 performers in each of these categories.

Voice of Customer

Northridge Group

DECEMBER 4, 2024

We’ve spent the last year helping our clients achieve success. For both NRG and RISE – we have partnered with companies to uncover opportunities for growth in their people, their processes, and technologies. Below, we have joined forces to offer six trends that we believe will be driving forces in 2025 – for contact centers […] The post 6 Trends Crucial for Success in 2025 first appeared on Northridge Group.

Trends 52

Trends Contact Center Groups Technology 52

Forrester's Customer Insights

DECEMBER 4, 2024

Retailers and brands in the US presented many offers to customers on Black Friday and Cyber Monday 2024.

Retail 29

Retail Brands Customers Trends 29

AWS Machine Learning

DECEMBER 4, 2024

Building generative AI applications presents significant challenges for organizations: they require specialized ML expertise, complex infrastructure management, and careful orchestration of multiple services. To address these challenges, we introduce Amazon Bedrock IDE , an integrated environment for developing and customizing generative AI applications.

Knowledge Base 115

Knowledge Base Sales Analytics Survey 115

Forrester's Customer Insights

DECEMBER 4, 2024

Bank executives and their teams face rising customer expectations, evolving needs and behaviors, and new competitive threats — and mobile experiences are at the center of it all. The share of consumers using mobile apps for banking has spiked (overtaking online banking).

Banking 29

Banking Consumers Customer Expectations Customer Experience 29

Speaker: Jay Allardyce, Deepak Vittal, Terrence Sheflin, and Mahyar Ghasemali

As we look ahead to 2025, business intelligence and data analytics are set to play pivotal roles in shaping success. Organizations are already starting to face a host of transformative trends as the year comes to a close, including the integration of AI in data analytics, an increased emphasis on real-time data insights, and the growing importance of user experience in BI solutions.

Trends

AWS Machine Learning

DECEMBER 4, 2024

This post is co-written with Abhishek Sawarkar, Eliuth Triana, Jiahong Liu and Kshitiz Gupta from NVIDIA. At AWS re:Invent 2024, we are excited to introduce Amazon Bedrock Marketplace. This a revolutionary new capability within Amazon Bedrock that serves as a centralized hub for discovering, testing, and implementing foundation models (FMs). It provides developers and organizations access to an extensive catalog of over 100 popular, emerging, and specialized FMs, complementing the existing selec

Training 114

Training Policies Knowledge Base Technology 114

Forrester's Customer Insights

DECEMBER 4, 2024

The Forrester Wave™: Digital Banking Processing Platforms, Q4 2024 evaluates the top DBPPs driving digital transformation in banking. Successful digital transformation involves more than just impressive front-end applications. It requires overhauling a complex web of technology infrastructure and tightly coupled systems.

Banking 26

Banking Technology System Strategy 26

AWS Machine Learning

DECEMBER 4, 2024

Amazon Kendra is an intelligent enterprise search service that helps you search across different content repositories with built-in connectors. AWS customers use Amazon Kendra with large language models (LLMs) to quickly create secure, generative AI –powered conversational experiences on top of your enterprise content. As enterprises adopt generative AI, many are developing intelligent assistants powered by Retrieval Augmented Generation (RAG) to take advantage of information and knowledge from

Knowledge Base 115

Knowledge Base Data System Management 115

Forrester's Customer Insights

DECEMBER 4, 2024

Best-in-class creator marketing programs are multi-dimensional, with many different types of creators, content, and activations. As such, marketers should avoid looking for one “silver bullet” metric to determine the success of their creator partnerships.

Metrics 26

Metrics Measurement Marketing Course 26

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Customers expect to be able to interact with your organization whenever and however they want. They also expect your agents to have insights into their journeys so that they don’t have to repeat themselves as they move through various channels. And, if they’re not able to, they just might find one of your competitors who will offer the flexibility they are looking for.

Tools

Uplight

DECEMBER 4, 2024

Recognized as one of the Most Innovative Meetings 2024 by BizBash, Uplight’s inaugural Illuminate Executive Forum featured a blend of learning, networking, and collaboration. It provided a unique opportunity for utilities, regulators, market analysts, and ecosystem partners to explore, strategize, and share clean energy insights. Illuminate was held on April 23-25, 2024 in Chicago’s West Read More The post Uplight’s Illuminate Recognized as One of BizBash’s Most Innovative Meetings appeared fir

Meeting 52

Meeting Innovation Marketing 52

CSM Magazine

DECEMBER 4, 2024

Over the past few years, Vietnam has been steadily making waves in the software development world , and it’s easy to see why. If your company is looking to boost its digital capabilities or speed up its technological transformation, Vietnam presents an appealing and practical option. But what makes this Southeast Asian nation so special when it comes to software development?

Software 52

Software Company e-support Innovation 52

Northridge Group

DECEMBER 4, 2024

We’ve spent the last year helping our clients achieve success. For both NRG and RISE – we have partnered with companies to uncover opportunities for growth in their people, their processes, and technologies. Below, we have joined forces to offer five trends that we believe will be driving forces in 2025 – for contact centers […] The post 5 Trends Crucial for Success in 2025 first appeared on Northridge Group.

Trends 52

Trends Contact Center Groups Technology 52