IntouchInsight

APRIL 19, 2024

Customer preferences have certainly evolved over the last decade. From technological advancements to economic shifts, many factors influence what customers want from brands today.

Marketing 156

Marketing Technology Brands Report 156

Alida

APRIL 19, 2024

The Rosenfeld Media Advancing Research conference brings together experts in user and market research to discuss the most pressing challenges in our industry and help all of us raise our game. This year’s event focused on two themes: “Yielding Strategic Influence” and “Ensuring Excellence in Our Craft,” with thought-provoking perspectives from incredible speakers.

Conference 130

Conference Industry Marketing User Experience 130

AWS Machine Learning

APRIL 19, 2024

We are excited to announce a new version of the Amazon SageMaker Operators for Kubernetes using the AWS Controllers for Kubernetes (ACK). ACK is a framework for building Kubernetes custom controllers, where each controller communicates with an AWS service API. These controllers allow Kubernetes users to provision AWS resources like buckets, databases, or message queues simply by using the Kubernetes API.

Resources 127

Resources Software How To Innovation 127

Integrity Solutions

APRIL 19, 2024

Mastering the human side of selling is key to sales success, but what does phrase that mean exactly? At its essence, humanizing the sales experience is really about personalization. It’s about asking questions from a place of genuine curiosity, listening, fully absorbing what you’re hearing and then being willing and able to pivot in whatever direction the customer’s answers take us.

Sales 103

Sales Loyalty Contact Center Communication 103

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In 2025, contact centers aren’t just changing—they’re being rebuilt by AI. This no-fluff, executive-ready guide shows you how to capitalize on the transformation. Inside: proven ROI calculators, workforce optimization tactics, deflection strategies, and a 90-day AI deployment plan. Built for CIOs, COOs, CX leaders, and contact center strategists, it goes beyond buzzwords into play-by-play implementation.

Contact Center

AWS Machine Learning

APRIL 19, 2024

Amazon Personalize is excited to announce automatic training for solutions. Solution training is fundamental to maintain the effectiveness of a model and make sure recommendations align with users’ evolving behaviors and preferences. As data patterns and trends change over time, retraining the solution with the latest relevant data enables the model to learn and adapt, enhancing its predictive accuracy.

Training 127

Training Resources Travel Software 127

AWS Machine Learning

APRIL 19, 2024

In Part 1 of this series, we presented a solution that used the Amazon Titan Multimodal Embeddings model to convert individual slides from a slide deck into embeddings. We stored the embeddings in a vector database and then used the Large Language-and-Vision Assistant (LLaVA 1.5-7b) model to generate text responses to user questions based on the most similar slide retrieved from the vector database.

e-support 125

e-support Innovation Data Policies 125

SaleMove

APRIL 19, 2024

Hear from three working parents about how working at Glia makes their days a little less chaotic and how Glia supports them in their journey. The post Glia Voices: Working Parents of Glia appeared first on Glia Blog | Digital Customer Service Explained.

Customer Service 86

Customer Service Customers Culture 86

AWS Machine Learning

APRIL 19, 2024

This is a guest post co-written with the leadership team of Iambic Therapeutics. Iambic Therapeutics is a drug discovery startup with a mission to create innovative AI-driven technologies to bring better medicines to cancer patients, faster. Our advanced generative and predictive artificial intelligence (AI) tools enable us to search the vast space of possible drug molecules faster and more effectively.

Training 125

Training Metrics Policies Resources 125

Customer Enthusiast

APRIL 19, 2024

Whenever I present to managers about articulating and revealing guiding statements, organizational purpose, or core values to frontline staff and connecting them to their daily work activities, I get the question, “What if they don’t buy in to these corporate ideals?” Now, you might ask, “Why on earth would they not buy in to them?

Connections 62

Connections Management Employee Engagement Training 62

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What does customer service excellence look like in 2024? According to our report with insights from CX expert Shep Hyken, customer expectations are at an all-time high, and there’s a bigger shift toward self-service and leveraging AI capabilities.

Self Service

Interactions

APRIL 19, 2024

At the heart of every customer-centric business lies the quintessential question: “How can we improve and optimize the customer experience?” Recently, we hosted a workshop at Frost & Sullivan for the best and brightest in the CX industry. We asked the participants to work through the development of a transformation strategy , and identify the priorities, challenges, and use cases for leveraging Generative AI (GenAI) in contact center transformation.

Customer Experience 62

Customer Experience Contact Center Customer Centricity Loyalty 62

Zonka Feedback

APRIL 19, 2024

Two years ago, we rolled out Zonka Feedback 2.0 , revolutionizing how businesses manage customer feedback. Fast forward to today, and we're thrilled to lift the curtain on the next big thing: Zonka Feedback 3.0 — your go-to Customer Experience Platform in the AI era.

Feedback 59

Feedback Customer Experience Management Customers 59

CSM Magazine

APRIL 19, 2024

In today’s business world, companies are always looking for ways to stay ahead and improve how they connect with customers. One effective strategy that is gaining popularity is using Customer Experience (CX) software. This tool can make a difference in how businesses engage with customers and build connections. In this article, we will delve into all the different aspects of CX software and its importance in boosting interaction.

Interaction 59

Interaction Software Engagement Net Promoter Score 59

SurveySparrow

APRIL 19, 2024

Unpopular opinion: Data is fun! It indeed is if you have the right Data Entry Tools! If you’re nodding your head left and right, it might be because you have heaps of data waiting to be copied and pasted into your spreadsheet. Am I right? Don’t worry—we will look into ten data entry platforms that will automate repetitive tasks, improve accuracy, and save you a ton of time!

Analytics 52

Analytics Tools Data e-support 52

Speaker: Aja Bradley Kemp, Founder & Chief Experience Officer at Conversate Collective

In a world where every brand is vying for attention, how do you make your events stand out? ✨ From creative swag strategies to immersive brand experiences, the key lies in fostering real connections that inspire action and leave a lasting impression. Whether you're planning a large-scale conference or an exclusive executive gathering, this session will explore how to elevate event engagement, strengthen brand perception, and maximize ROI.

Brands

Forrester's Customer Insights

APRIL 19, 2024

It’s been three years since we introduced Forrester’s first Sustainability Maturity Model. Although the model still holds, a lot has changed over the past three years with respect to how organizations create successful environmental sustainability programs and the maturity needed to get there. It seems like every week a new regulation is announced.

Government 34

Government Innovation 34

Forrester's Customer Insights

APRIL 19, 2024

Plastics play a crucial role in modern society, appearing in everything from toys to cars, medical equipment, spacecrafts, and computers. They are the technological equivalent of steel and concrete, with sustainability implications that far surpass their usage. In 2022, a staggering 62 million tons of e-waste were generated, with an 82% increase from 2010.

Technology 32

Technology Customers 32

Forrester's Customer Insights

APRIL 19, 2024

Die Angebote der Cloud-Anbieter zur digitalen Souveränität sind kompliziert und die Kunden müssen ihre Anforderungen an die digitale Souveränität und ihre Herangehensweise definieren.

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