AWS Machine Learning

NOVEMBER 17, 2023

Generative AI models have the potential to revolutionize enterprise operations, but businesses must carefully consider how to harness their power while overcoming challenges such as safeguarding data and ensuring the quality of AI-generated content. The Retrieval-Augmented Generation (RAG) framework augments prompts with external data from multiple sources, such as document repositories, databases, or APIs, to make foundation models effective for domain-specific tasks.

Training 112

Training Data Chatbots Interaction 112

2020 Research

NOVEMBER 17, 2023

Just like wide-leg jeans making a comeback in style, in-depth interviews (IDIs) are now more popular than ever. At Sago Strategy + Insight , we’ve noticed a growing demand for qualitative research that relies on these individual in-depth interviews. The next generation of insights professionals truly value the authentic connections and deep understanding that comes from engaging in one-on-one conversations with consumers.

Tips 105

Tips Retail Consumers Policies 105

AWS Machine Learning

NOVEMBER 17, 2023

Amazon Interactive Video Service (Amazon IVS) is a managed live streaming solution that is designed to provide a quick and straightforward setup to let you build interactive video experiences and handles interactive video content from ingestion to delivery. With the increased usage of live streaming, the need for effective content moderation becomes even more crucial.

Video 108

Video Policies e-support System 108

SaleMove

NOVEMBER 17, 2023

How can financial institutions use AI responsibly to improve call center efficiency, drive customer loyalty, and manage risk at the same time? The post Generative AI: Unpacking Impact and Implications for Financial Customer Interactions appeared first on Glia Blog | Digital Customer Service Explained.

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Financial Interaction Call Center Loyalty 95

Speaker: Becky Parisotto

Fulfillment is no longer just about getting products from point A to point B – it's about crafting seamless, scalable, customer first experiences. Flexible fulfillment strategies are more important than ever for those aiming to stay ahead and build resilience as retail enters a new era in 2025. Learn how to optimize fulfillment processes, tackle complex, multi-vendor orders, and create seamless customer experiences – from white-glove delivery for high-value items to quick-ship solutions for ever

Retail

AWS Machine Learning

NOVEMBER 17, 2023

From enhancing the conversational experience to agent assistance, there are plenty of ways that generative artificial intelligence (AI) and foundation models (FMs) can help deliver faster, better support. With the increasing availability and diversity of FMs, it’s difficult to experiment and keep up-to-date with the latest model versions. Amazon Bedrock is a fully managed service that offers a choice of high-performing FMs from leading AI companies such as AI21 Labs, Anthropic, Cohere, Meta, Sta

Customer Service 106

Customer Service e-support Groups How To 106

Zonka Feedback

NOVEMBER 17, 2023

An online form is a great way to collect feedback and other information from your customers, employees, guests, patients, and clients. Whichever industry you are in, forms play an important role in collecting crucial information and feedback from your audience.

Tools 59

Tools Software Feedback Industry 59

kommunicate

NOVEMBER 17, 2023

Last Updated on November 17, 2023 Here are our major updates from the month of November: Improvements Updated 360dialog billing details We have updated to open the “Classic“ Tab of Kompose Bot builder by Default (Earlier it was flow designer). Added the new design on getstarted Form fields We are now showing the first Tile [.] The post Here’s What’s New From November 2023 || Kommunicate Product Updates appeared first on Kommunicate Blog.

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SAP Customer Experience

NOVEMBER 17, 2023

Introduction The goal of this article is to provide documentations needed when upgrading Swagger SAP Commerce to version 2211. SAP best practices recommends to use swaggerintegration extension to automate the API documentation process and provide Swagger UI for your web services. Activating Swagger in 2211 The basic steps to activate.

How To 57

How To Customer Experience Customers 57

ChurnZero

NOVEMBER 17, 2023

This is a guest post by Shauna McClemens , community strategist, Higher Logic Vanilla. Online communities are great places for customers to forge connections, seek support from their peers, and share new ideas. However, keeping the energy high and the conversations flowing can be a challenge. Without the right engagement practices in place, communities risk stagnating or being abandoned.

Engagement 52

Engagement Strategy Gamification How To 52

Speaker: Carolyn Clark and Miriam Connaughton

The future of HR is here, and it's all about collaboration, innovation, and impact. Join us for a forward-thinking session where seasoned experts Miriam and Carolyn will share insights and practical strategies to help you stay ahead of evolving HR trends. Discover how to build strong partnerships with internal teams to craft a transparent, authentic, and connected workforce experience.

Employee Experience

SurveySensum

NOVEMBER 17, 2023

Let’s say you run a fitness company, and you just launched your first app to boost user accessibility. Excitedly, you and your team poured your energy into designing what you thought was the perfect app. Surprisingly, at launch at app didn’t see much success and the initial user reviews were full of frustration and disappointment. So, what went wrong?

Feedback 52

Feedback Survey Touchpoint User Experience 52

Zonka Feedback

NOVEMBER 17, 2023

When it comes to gathering customer feedback, there are various methods to choose from. However, it is crucial to have a way that lets you capture their feedback in the moment while they are exploring your product, app, or website.

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Examples Survey Feedback Customers 52

Brad Cleveland Blog

NOVEMBER 17, 2023

From a customer’s perspective, there are two basic types of queues. (And I don’t mean long ones and short ones.) Queues are either visible or invisible. Visible queues refer to any situation where customers know where they are in line. … Continue reading → The post The Psychology of Queues appeared first on Brad Cleveland.

Contact Center 50

Contact Center Call Center Customer relationships Customers 50

Happy or Not

NOVEMBER 17, 2023

Customer satisfaction is the holy grail of success in today’s ever-competitive business landscape. Two popular methods that have emerged to gauge customer sentiment and improve service quality are HappyOrNot instant feedback and mystery shopping. While both aim to provide valuable insights into the customer experience, they operate in distinct ways.

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Feedback Customer Centricity Customer Satisfaction Trends 36

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Brad Cleveland Blog

NOVEMBER 17, 2023

From a customer’s perspective, there are two basic types of queues. (And I don’t mean long ones and short ones.) Queues are either visible or invisible. Visible queues refer to any situation where customers know where they are in line. … Continue reading → The post The Psychology of Queues appeared first on Brad Cleveland.

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Contact Center Call Center Customer relationships Customers 26