Cyara

JANUARY 26, 2024

The omnichannel customer experience (CX) is quickly becoming the norm, and consumer expectations are likely to continue rising. According to data from Retail Dive , 88% of Gen Zers expect a mix of digital and physical interactions with brands.

Training 76

Training Omni-Channel Retail Consumers 76

IntouchInsight

JANUARY 26, 2024

At Intouch Insight, we’re constantly working on releasing new features to help you reach the top of your game. We are starting the new year with an enhancement to custom dashboards across the Intouch Insight Platform.

Customers 156

Customers 156

Beyond Philosophy

JANUARY 26, 2024

This has been created in partnership with YouGov. Our listeners will enjoy $ 500 off their first survey from YouGov. Click here. Customer research has some big problems. You might think the big problem with customer research is not asking the right questions. But it isn’t. Then, surely it’s asking the wrong people the wrong way, right? But that’s not it either.

Customer Insights 88

Customer Insights Survey Customers Consumers 88

SaleMove

JANUARY 26, 2024

From Contact Center as a Service (CCaaS) to Unified Interaction Management, explore how this evolution empowers businesses and increases overall satisfaction. The post On the Horizon: Beyond CCaaS to Unified Interaction Management (UIM) appeared first on Glia Blog | Digital Customer Service Explained.

Interaction 52

Interaction Management Contact Center Customer Service 52

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Customer education has become a key driver for growth, retention, and product adoption. Our latest 2024 State of Customer Education Report uncovers critical data and insights from a survey of over 200 industry leaders, offering a look at the evolving role of education in driving business success. Inside, you'll find data on key trends and strategies, including: Strategies for Scaling & Customization: Find out which investments in learning technology deliver the biggest ROI and scalability.

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InteractionMetrics

JANUARY 26, 2024

In this episode of the podcast Distribution Talk , Jason Bader has a far-reaching conversation with Martha Brooke. Martha briefly touches on how Interaction Metrics measures and improves the customer experience; then, Jason narrows in on call center training. Martha explains that customer service is a subset of customer experience and discusses how to evaluate and elevate call center interactions based on four key dimensions : Efficiency, Information, Connection, and Differentiation; within each

Call Center 52

Call Center Training Metrics Case Study 52

Very Best Service

JANUARY 26, 2024

Making Marketing and Customer Service Work Together Image by DALL·E 3 Imagine this: your marketing team crafts a beautiful campaign, promising the world to potential customers. But when those excited prospects turn into actual customers, they hit a brick wall at customer service. Confused, frustrated, and frankly, disappointed, they walk away with a sour taste in their mouths.

Customer Service 52

Customer Service Marketing Touchpoint Loyalty 52

CSM Magazine

JANUARY 26, 2024

Today, more and more online casinos are appearing on the internet. Thus, players are faced with a difficult choice. During the selection they have to analyse various qualities of the online casinos. But most gamblers fail to pay attention to customer service. It is the part of the website that makes gambling more seamless and successful. When you encounter any issue with transactions or while playing games, customer support can help in solving it.

Groups 52

Groups Customer Service Fashion Communication 52

SurveySensum

JANUARY 26, 2024

So, my friend Claire is a fitness freak. Recently, she stumbled across a website offering a revolutionary fitness gadget. Intrigued, she navigated the website and product and finally placed the order. When the package arrived, she found some glitches and contacted customer support for assistance. The responsiveness and effectiveness of the support team in resolving her issue became a pivotal moment in Claire’s customer journey.

Customer Journeys 52

Customer Journeys Social Media Touchpoint Tips 52

CSM Magazine

JANUARY 26, 2024

In the late 1980s, Jan Carlzon coined the term “Moments of Truth” to describe the interactions between customers and company employees that directly affect customer satisfaction. The concept is still going strong today. Introduced by Carlzon in his book, the term moments of truth refers to any instance when customers come into contact with any aspect of a business, however remote, and form an impression about its quality and service.

Touchpoint 52

Touchpoint Airlines Social Media Leadership 52

Speaker: Amanda Adams, Fractional CFO, CPA

Are you ready to elevate your accounting processes for 2025? 🚀 Join us for an exclusive webinar led by Amanda Adams, a seasoned fractional CFO and CPA passionate about transforming back-office operations for finance teams. This session will cover critical best practices and process improvements tailored specifically for accounting professionals.

Data

2020 Research

JANUARY 26, 2024

The post The Secret Sauce to Finding Perfect Participants: Strategies for Recruiting Hard-to-Reach Audiences appeared first on Sago.

Strategy 52

Strategy 52

Adrian Swinscoe

JANUARY 26, 2024

Today’s interview is with Juanita Coley, who is best known as the “Contact Center Whisperer” and is also the CEO and Founder of Solid Rock Consulting, […] The post The raw and honest truth about what agents think about their jobs – Interview with Juanita Coley first appeared on Adrian Swinscoe.

Contact Center 45

Contact Center Consulting Employee Engagement Call Center 45

Forrester's Customer Insights

JANUARY 26, 2024

I’m pleased to announce the publication of The B2C Customer Data Platform Landscape, Q1 2024. Forrester’s landscape research is a valuable resource for marketers to understand and differentiate the range of solutions available to them in a very dynamic market.

B2C 37

B2C Resources Marketing Data 37

AWS Machine Learning

JANUARY 26, 2024

Generative artificial intelligence (AI) applications built around large language models (LLMs) have demonstrated the potential to create and accelerate economic value for businesses. Examples of applications include conversational search, customer support agent assistance , customer support analytics , self-service virtual assistants, chatbots , rich media generation , content moderation , coding companions to accelerate secure, high-performance software development , deeper insights from multim

Government 139

Government Training Policies Data 139

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Understanding and improving your customer experience (CX) can have a massive impact on your bottom line. Choosing the right voice of customers (VoC) solution is a critical step to elevating CX. Frost & Sullivan researched more than 50 leading VoC vendors, analyzing both their “innovation index” and “growth index” to independently select the top 10 performers in each of these categories.

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