ChurnZero

OCTOBER 25, 2024

There are so many questions to answer when considering how to scale a customer success team. How many people should one report to one manager? When is it time to add frontline managers? What about team leads? When do I split my one team into two teams? How do I split one team into two? Oof. Sorry, I didn’t mean to stress you out with all those questions.

Customer Success 52

Customer Success Groups Guidelines Communication 52

InMoment XI

OCTOBER 25, 2024

When you’re thinking of ordering takeout, or planning a date at a fancy restaurant, what’s the first thing you look at? Online reviews are the most trusted source of information for most people interacting with a restaurant for the first time. This is where restaurant reputation management can be the difference between a new client and a lost opportunity.

Feedback 195

Feedback Management Social Media ROI 195

Feedbackly

OCTOBER 25, 2024

If you can predict your customer’s next move, you have pretty much mastered the art of doing business in the modern world. Today’s customers prefer brands that are proactive and can anticipate their needs and preferences before they have to explain them! One of the dominant factors that drive purchasing behavior is emotions. As a brand, the impact is profound if you can dive deep into your customer’s emotions as they go through the buying journey.

Analytics 52

Analytics Case Study Study Analysis 52

SurveySensum

OCTOBER 25, 2024

Closure is just as important as the beginning. And the same goes for your survey process. How? – With Survey Redirect. Instead of just a generic “Thank you for your time” screen, with Survey Redirect you can actively engage with your customers here and take the survey process to the next level. Want to learn how to enhance your survey game and keep your customer hooked even after the survey is done?

Survey 52

Survey Strategy Effort Score Feedback 52

Advertisement

In 2025, contact centers aren’t just changing—they’re being rebuilt by AI. This no-fluff, executive-ready guide shows you how to capitalize on the transformation. Inside: proven ROI calculators, workforce optimization tactics, deflection strategies, and a 90-day AI deployment plan. Built for CIOs, COOs, CX leaders, and contact center strategists, it goes beyond buzzwords into play-by-play implementation.

Contact Center

Brandwatch CX

OCTOBER 25, 2024

Find the best digital marketing tools to streamline your SEO, SoMe, content, and automation strategies in 2024. Check out our top picks.

Tools 98

Tools Marketing Strategy 98

Brandwatch CX

OCTOBER 25, 2024

Find the best digital marketing tools to streamline your SEO, SoMe, content, and automation strategies in 2024. Check out our top picks.

Tools 90

Tools Marketing Strategy 90

Forrester's Customer Insights

OCTOBER 25, 2024

Retailers can understand the fundamentals of value-based personalization in this Forrester blog by analyst Jessica Liu and researcher Cole Walsh.

Retail 26

Retail Loyalty B2C Trends 26

Brandwatch CX

OCTOBER 25, 2024

Discover how a social media dashboard streamlines content management, boosts productivity, and enhances your marketing efforts.

Social Media 52

Social Media Marketing How To Management 52

AWS Machine Learning

OCTOBER 25, 2024

This post is co-written with Lee Rehwinkel from Planview. Businesses today face numerous challenges in managing intricate projects and programs, deriving valuable insights from massive data volumes, and making timely decisions. These hurdles frequently lead to productivity bottlenecks for program managers and executives, hindering their ability to drive organizational success efficiently.

Management 119

Management Effort Score Tools System 119

Advertisement

What does customer service excellence look like in 2024? According to our report with insights from CX expert Shep Hyken, customer expectations are at an all-time high, and there’s a bigger shift toward self-service and leveraging AI capabilities.

Self Service

CSM Magazine

OCTOBER 25, 2024

As a business owner, chances are you’re always looking for new ways to keep your employees engaged and motivated. Interestingly, one of the best tools for improving employee engagement is an intranet. For those who don’t know, an intranet is a private, internal network that allows employees to access information about the company, and collaborate with one another.

Employee Engagement 52

Employee Engagement Engagement Course Analytics 52

Upwave

OCTOBER 25, 2024

Integration with The Trade Desk We are thrilled to announce that Upwave is officially live on The Trade Desk, offering Brand Lift measurement and optimization, available now. You can read the announcement here. You are able to find Upwave in The Trade Desk Measurement Marketplace and select Upwave as your brand lift partner of choice for all your campaigns in The Trade Desk platform.

Advertising 26

Advertising Report Measurement Brands 26