InMoment XI

JULY 18, 2024

What Is Customer Feedback? Customer feedback can take many forms, but it is defined as any information from customers about their experience with a product or service from a specific company. This can include the customer’s opinions, complaints, suggestions, and compliments. The goal of customer feedback is to understand and meet customer needs and expectations to improve products, services, and overall customer satisfaction.

Feedback 221

Feedback Customer Journeys Social Media Net Promoter Score 221

AWS Machine Learning

JULY 18, 2024

Amazon Bedrock is a fully managed service that offers a choice of high-performing foundation models (FMs) from leading artificial intelligence (AI) companies like AI21 Labs, Anthropic, Cohere, Meta, Mistral AI, Stability AI, and Amazon through a single API. To equip FMs with up-to-date and proprietary information, organizations use Retrieval Augmented Generation (RAG), a technique that fetches data from company data sources and enriches the prompt to provide more relevant and accurate responses.

Knowledge Base 123

Knowledge Base Data Examples Resources 123

Beyond Philosophy

JULY 18, 2024

Learn more about Colin Shaw : Join over 85,000 people on our LinkedIn Newsletter list or visit our website for more great podcast episodes. Listen to the podcast: I often say there is never one thing happening in a Customer Experience ; instead, there are multiple things at work. Therefore, one theory or concept will not explain your customers’ behavior; instead, you need the effects of several combined theories.

ROI 78

ROI Customer Experience Effort Score Customers 78

AWS Machine Learning

JULY 18, 2024

This post is co-written with Maciej Mensfeld from Mend.io. In the ever-evolving landscape of cybersecurity, the ability to effectively analyze and categorize Common Vulnerabilities and Exposures (CVEs) is crucial. This post explores how Mend.io , a cybersecurity firm, used Anthropic Claude on Amazon Bedrock to classify and identify CVEs containing specific attack requirements details.

Data 116

Data Analysis Effort Score Report 116

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Customer education has become a key driver for growth, retention, and product adoption. Our latest 2024 State of Customer Education Report uncovers critical data and insights from a survey of over 200 industry leaders, offering a look at the evolving role of education in driving business success. Inside, you'll find data on key trends and strategies, including: Strategies for Scaling & Customization: Find out which investments in learning technology deliver the biggest ROI and scalability.

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Helpware

JULY 18, 2024

Many things happened during these last six months, but what amazes us the most is the dramatic speed at which customer service trends are shifting. Clients opt for AI-driven platforms looking for immediate answers, but at the same time, they desire brands to carry out empathic and personalized interactions. There is also a plethora of other modern problem-solving methodologies out there and we think it is the perfect time to take a look at what customer support looks like in 2024.

Trends 89

Trends Customer Service Customers Interaction 89

Optimove

JULY 18, 2024

Re-engage your churned customers with this guide Download Now Why it Matters: Optimove’s iGaming Pulse aggregates anonymous sports betting player data from over 200 operators worldwide, providing daily benchmarks and trends throughout Euro 2024. Understanding these trends and behaviors is critical for operators as they prepare for future peak events.

Sports 64

Sports Trends Tips Engagement 64

Brandwatch CX

JULY 18, 2024

Master the art of hiring with our curated list of social media manager interview questions.

Social Media 98

Social Media Management 98

West Monroe

JULY 18, 2024

A recent CrowdStrike update caused widespread disruptions, particularly affecting systems running on Microsoft infrastructure. This incident impacted various services, including point-of-sale systems, authentication, and communication technologies. Organizations with systems dependent on Microsoft and lacking appropriate redundancy faced significant challenges.

System 59

System Technology Software Communication 59

Brandwatch CX

JULY 18, 2024

Explore latest salary insights for social media managers. Discover the factors influencing their earnings, job outlook, and tips to boost income potential.

Social Media 59

Social Media Management Tips 59

Speaker: Amanda Adams, Fractional CFO, CPA

Are you ready to elevate your accounting processes for 2025? 🚀 Join us for an exclusive webinar led by Amanda Adams, a seasoned fractional CFO and CPA passionate about transforming back-office operations for finance teams. This session will cover critical best practices and process improvements tailored specifically for accounting professionals.

Data

Gainsight

JULY 18, 2024

Buying criteria for B2B companies have shifted dramatically in recent years. In fact, according to G2’s 2024 Buyer Behavior Report , buyers prioritize ease of use, ease of implementation, fast ROI, and scalability ahead of cost, features, and even security. These findings will lead many Go-to-Market (GTM) teams to adjust sales, marketing, and brand messaging to prioritize what today’s buyers really care about early in the sales cycle.

Customer Success 52

Customer Success ROI Customers Sales 52

Zonka Feedback

JULY 18, 2024

So you've just launched a groundbreaking new product, a game-changer in your industry? Early reviews are glowing, sales figures are exceeding expectations – a textbook success story. Fast forward, a year later, a competitor releases a similar product, not quite as innovative, but with a fervent online community singing its praises. Their advocates become brand evangelists, propelling the product into the mainstream consciousness.

Industry 52

Industry Brands NPS How To 52

Pretium Solutions

JULY 18, 2024

I want to split my business income with my family – is income splitting allowed? It’s a question we are asked regularly. Can I split my business income with my partner and family? And yes, we understand you want to reduce your tax liability. But in trying to reduce tax in this way, you may be breaching the Personal Services Income (PSI) rules which will put you right back where you started; and possibly with some ATO penalties thrown on top.

Meeting 52

Meeting Financial Consulting Connections 52

CSM Magazine

JULY 18, 2024

Bid farewell to those towering billboards and ear-splitting TV commercials—the modern marketing game is played on a much hipper battlefield. Today, a well-placed Instagram story or a casual TikTok mention can hold more sway than a 30-second prime-time spot. And if you’re not already leveraging this powerhouse strategy, you might just find your brand in the rearview mirror of your savvier competitors.

Sales 52

Sales Marketing Social Media Fashion 52

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Understanding and improving your customer experience (CX) can have a massive impact on your bottom line. Choosing the right voice of customers (VoC) solution is a critical step to elevating CX. Frost & Sullivan researched more than 50 leading VoC vendors, analyzing both their “innovation index” and “growth index” to independently select the top 10 performers in each of these categories.

Voice of Customer

Gainsight

JULY 18, 2024

Buying criteria for B2B companies have shifted dramatically in recent years. In fact, according to G2’s 2024 Buyer Behavior Report , buyers prioritize ease of use, ease of implementation, fast ROI, and scalability ahead of cost, features, and even security. These findings will lead many Go-to-Market (GTM) teams to adjust sales, marketing, and brand messaging to prioritize what today’s buyers really care about early in the sales cycle.

Customer Success 52

Customer Success ROI Customers Sales 52

CSM Magazine

JULY 18, 2024

In today’s fast-paced and digitalised realm, technology has drastically transformed businesses and how people work, thus demanding modern employee recognition programs. Modern employee recognition programs are changing as technology grows. Traditional, hectic and time-consuming employee recognition programs such as annual rewards, promotion-based recognition and employee of the year awards are long gone and have lost their effectiveness.

Technology 52

Technology Gamification Social Media Software 52

SurveySensum

JULY 18, 2024

Did you know the average number of leads any webinar generates is between 500-1000? So, the next time you launch a webinar don’t forget that it has the potential to boost your revenue and extend your customer base. However, organizing a webinar is just one step, the follow-up that comes after the webinar is what matters the most when it comes to converting attendees into customers.

Survey 52

Survey NPS Feedback Video 52

CSM Magazine

JULY 18, 2024

Salesforce has unveiled Einstein Service Agent, an AI-powered autonomous agent set to transform the customer service landscape. The new AI agent is equipped with a reasoning engine that holds intelligent and fluid conversations with customers, swiftly processing and interpreting information to resolve issues. Drawing from data sources like Salesforce CRM, the Einstein Service Agent delivers recommendations and responses personalized to suit each customer’s unique needs and preferences.

Customer Service 52

Customer Service CRM Interaction Customers 52

Speaker: Jay Allardyce, Deepak Vittal, and Terrence Sheflin

As we look ahead to 2025, business intelligence and data analytics are set to play pivotal roles in shaping success. Organizations are already starting to face a host of transformative trends as the year comes to a close, including the integration of AI in data analytics, an increased emphasis on real-time data insights, and the growing importance of user experience in BI solutions.

Trends

Brandwatch CX

JULY 18, 2024

Explore latest salary insights for social media managers. Discover the factors influencing their earnings, job outlook, and tips to boost income potential.

Social Media 52

Social Media Management Tips 52

Forrester's Customer Insights

JULY 18, 2024

Our latest report highlights how these linear asset intensive industries, although relatively late to public cloud, are now eagerly pursuing its potential.

Innovation 57

Innovation Report Industry Trends 57

Brandwatch CX

JULY 18, 2024

Learn how to launch your social media marketing agency. Learn strategies for client acquisition, service offerings, and scaling your business for success.

Social Media 52

Social Media Marketing How To Strategy 52

Brad Cleveland Blog

JULY 18, 2024

Initiate and encourage voice of the employee The late Steve Jobs once famously stated, “It doesn’t make sense to hire smart people and tell them what to do; we hire smart people so they can tell us what to do.” … Continue reading → The post Listen to Your Employees: Survey Smart and Survey Often appeared first on Brad Cleveland.

Survey 49

Survey Employee Engagement Culture Engagement 49

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Customers expect to be able to interact with your organization whenever and however they want. They also expect your agents to have insights into their journeys so that they don’t have to repeat themselves as they move through various channels. And, if they’re not able to, they just might find one of your competitors who will offer the flexibility they are looking for.

Tools

Brandwatch CX

JULY 18, 2024

Learn how to launch your social media marketing agency. Learn strategies for client acquisition, service offerings, and scaling your business for success.

Social Media 52

Social Media Marketing How To Strategy 52

Forrester's Customer Insights

JULY 18, 2024

Our Planning Guides will steer you toward budgeting decisions that set you up for success in 2025. Get a preview of what to expect when the guides launch on August 1.

B2B 43

B2B Trends Technology Marketing 43

Brandwatch CX

JULY 18, 2024

Learn how to launch your social media marketing agency. Learn strategies for client acquisition, service offerings, and scaling your business for success.

Social Media 52

Social Media Marketing How To Strategy 52

Forrester's Customer Insights

JULY 18, 2024

“Resilience” an oft quoted and reasonable ideal that technology professionals and by extension, the businesses they serve strive for. However as anyone that works in the tech industry knows, our digital systems are often anything but and security threats loom like the sword of Damocles.

Technology 36

Technology System Industry Management 36

Speaker: Miriam Connaughton and Donald Knight

As organizations scale, keeping employees connected, engaged, and productive can seem like a monumental task. But what if AI could help you do all of this and more? AI has the power to help, but the key is implementing it in a way that enhances, rather than replaces, human connection. Join us for an exploration into how industry trailblazers are using AI to transform employee experience at scale while addressing both the potential and the pitfalls.

Connections

AWS Machine Learning

JULY 18, 2024

This post was written in collaboration with Liran Zelkha and Eyal Solnik from Lili. Small business proprietors tend to prioritize the operational aspects of their enterprises over administrative tasks, such as maintaining financial records and accounting. While hiring a professional accountant can provide valuable guidance and expertise, it can be cost-prohibitive for many small businesses.

Chatbots 131

Chatbots Financial Effort Score Guidelines 131

Forrester's Customer Insights

JULY 18, 2024

Mobile devices are ubiquitous and an essential business platform for many organizations. Like early desktop PCs, the security of mobile devices was left to the OS manufacturers, and just as for desktops, this is no longer an adequate line of defense.

Trends 36

Trends 36

AWS Machine Learning

JULY 18, 2024

Generative artificial intelligence (AI) not only empowers innovation through ideation, content creation, and enhanced customer service, but also streamlines operations and boosts productivity across various domains. To effectively harness this transformative technology, Amazon Bedrock offers a fully managed service that integrates high-performing foundation models (FMs) from leading AI companies, such as AI21 Labs, Anthropic, Cohere, Meta, Stability AI, Mistral AI, and Amazon.

Policies 129

Policies Resources Government Data 129