SurveySensum

SEPTEMBER 5, 2024

Did you know that banks that practice customer experience optimization grow 3.2 times faster than their competitors? This shift in customer experience – from being “just enough” to “wowing customers” has taken the CX industry by storm and banking and financial services are not indifferent to it. Customers are no longer just expecting a good enough experience, they want their banks to exceed their expectations.

Banking 52

Banking Trends Industry Customer Experience 52

eglobalis

SEPTEMBER 5, 2024

What if the secret to skyrocketing your revenue lies in understanding not just what your customers do, but how they feel? In a world where every interaction counts, successful companies aren’t merely focused on closing deals—they’re laser-focused on keeping customers happy, loyal, and engaged. It’s no longer enough to simply deliver products; companies must craft seamless, meaningful customer journeys that lead to long-term success.

Metrics 324

Metrics Customer Success Customer Experience Effort Score 324

InMoment XI

SEPTEMBER 5, 2024

Did you know that over 70% of consumers expect personalized communications and tailored products/services from companies they buy from? Of those customers, 76% get frustrated when they do not receive any level of personalization. When companies do offer personalized experiences, 78% of those customers who receive that level of personalization are likely to make repeat purchases.

Effort Score 195

Effort Score Net Promoter Score Customer Journeys Metrics 195

AWS Machine Learning

SEPTEMBER 5, 2024

As generative artificial intelligence (AI) continues to revolutionize every industry, the importance of effective prompt optimization through prompt engineering techniques has become key to efficiently balancing the quality of outputs, response time, and costs. Prompt engineering refers to the practice of crafting and optimizing inputs to the models by selecting appropriate words, phrases, sentences, punctuation, and separator characters to effectively use foundation models (FMs) or large langua

Management 133

Management Effort Score User Experience Examples 133

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Customer education has become a key driver for growth, retention, and product adoption. Our latest 2024 State of Customer Education Report uncovers critical data and insights from a survey of over 200 industry leaders, offering a look at the evolving role of education in driving business success. Inside, you'll find data on key trends and strategies, including: Strategies for Scaling & Customization: Find out which investments in learning technology deliver the biggest ROI and scalability.

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Brandwatch CX

SEPTEMBER 5, 2024

Avoid these common mistakes when using trend-based marketing. Here's how to use trends in the right way for your social media marketing efforts.

Social Media 105

Social Media Trends Marketing How To 105

Brandwatch CX

SEPTEMBER 5, 2024

In this guide, we provide helpful tips on how to conduct competitor analysis to improve your social media strategy. Follow these three steps for success.

Social Media 98

Social Media Analysis Tips Strategy 98

Circular Edge

SEPTEMBER 5, 2024

JDE Customer Fireside Chat with First Capital Hear from Simon Streeter , CIO at First Capital about how the outage affected critical JD Edwards infrastructure. Join this two-part virtual fireside chat to hear directly from JD Edwards customers about how they were able to quickly identify the service disruption, what downtime procedures they used, and what lessons learned during the outage can be applied to future crises.

Customers 52

Customers 52

Brandwatch CX

SEPTEMBER 5, 2024

In this guide, we provide helpful tips on how to conduct competitor analysis to improve your social media strategy. Follow these three steps for success.

Social Media 94

Social Media Analysis Tips Strategy 94

Circular Edge

SEPTEMBER 5, 2024

JDE Customer Fireside Chat with AG Jeans Hear from Sriram Krishnamurthy , CIO at AG Jeans about how the outage affected critical JD Edwards infrastructure. Join this two-part virtual fireside chat to hear directly from JD Edwards customers about how they were able to quickly identify the service disruption, what downtime procedures they used, and what lessons learned during the outage can be applied to future crises.

Customers 52

Customers 52

Speaker: Amanda Adams, Fractional CFO, CPA

Are you ready to elevate your accounting processes for 2025? 🚀 Join us for an exclusive webinar led by Amanda Adams, a seasoned fractional CFO and CPA passionate about transforming back-office operations for finance teams. This session will cover critical best practices and process improvements tailored specifically for accounting professionals.

Data

CSM Magazine

SEPTEMBER 5, 2024

Reaching Peak Efficiency: Is That Possible? Let’s dive into the depths of the staffing sea to find out. As companies aim to reduce recruitment costs, enhance compliance, and seamlessly manage their workforce, they are turning to staffing agencies more and more that utilize Vendor Management Systems (VMS). These advanced tools automate and streamline talent acquisition and management processes, offering companies a competitive edge.

Healthcare 52

Healthcare Analytics Groups Trends 52

Circular Edge

SEPTEMBER 5, 2024

To help organizations further unify and automate their financial operations, Oracle NetSuite has delivered NetSuite Enterprise Performance Management (EPM). Designed to help companies increase productivity, profitability, and efficiency, NetSuite EPM complements your existing ERP. Let’s explore what it can do for your organization, whether you are new to NetSuite or an existing user.

Financial 52

Financial Management Report ROI 52

Clarivate

SEPTEMBER 5, 2024

With the passage of the Inflation Reduction Act (IRA), the United States government gained the ability to directly negotiate drug prices with manufacturers. Starting in 2026, the first ten self-administered Part D drugs in the law’s cross hairs will receive price cuts of 38%-79%. Private health insurers had not been expecting such steep cuts — in all ten negotiations, the federal Centers for Medicare & Medicare Services (CMS) obtained reductions greater than the mandatory minimums requ

Insurance 52

Insurance Brands Financial Government 52

CSM Magazine

SEPTEMBER 5, 2024

Tracking employee hours is one of the most crucial aspects of running a business, regardless of size. Proper tracking ensures fair pay, improves productivity, and helps maintain compliance with labor laws. However, the process can be complex, especially with the myriad of tools and methods available. In this ultimate guide, we’ll walk you through everything you need to know about tracking employee hours effectively.

System 52

System Software Travel Training 52

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Understanding and improving your customer experience (CX) can have a massive impact on your bottom line. Choosing the right voice of customers (VoC) solution is a critical step to elevating CX. Frost & Sullivan researched more than 50 leading VoC vendors, analyzing both their “innovation index” and “growth index” to independently select the top 10 performers in each of these categories.

Voice of Customer

Clarivate

SEPTEMBER 5, 2024

In 2021, Clarivate acquired ProQuest which includes valued heritage brands such as Ex Libris and Innovative. We believe our organization is so much more than the sum of our parts, and we are committed to providing you with a streamlined Clarivate experience with the ease of recognition under one brand name. To show our strengths together as a unified partner you will see some changes to the logos and branding of Ex Libris , Innovative and Alexander Street and their product portfolios over the ne

Brands 52

Brands Innovation Touchpoint User Experience 52

Strativity

SEPTEMBER 5, 2024

Before starting your next consumer insights RFP, explore our expert recommendations in this e-book – an essential resource for strong partnership and measurable success

Measurement 52

Measurement Resources Consumers 52

Perkville

SEPTEMBER 5, 2024

Learn how F45 Training Cooper City boosted LionHeart usage by 30% and increased Google reviews by 57%. Read the full case study for insights.

Training 52

Training Case Study Engagement Study 52

Ascribe

SEPTEMBER 5, 2024

[FOR IMMEDIATE RELEASE] Montreal, QC and Cincinnati, OH, September 05, 2024 Voxco, a global leader in omnichannel survey software, today announced it is joining with Ascribe, a pioneer in text analytics and verbatim coding management solutions. This collaboration, enabled by a strategic investment by Terminus Capital Partners, aims to leverage the strengths of both companies to provide market research customers with cutting-edge technologies that enhance data creation, analysis and business inte

Analysis 40

Analysis Data Omni-Channel Software 40

Speaker: Jay Allardyce, Deepak Vittal, and Terrence Sheflin

As we look ahead to 2025, business intelligence and data analytics are set to play pivotal roles in shaping success. Organizations are already starting to face a host of transformative trends as the year comes to a close, including the integration of AI in data analytics, an increased emphasis on real-time data insights, and the growing importance of user experience in BI solutions.

Trends

Circular Edge

SEPTEMBER 5, 2024

Drive Financial and Operational Success with NetSuite EPM Manual forecasting and outdated financial data can slow down decision-making and make it more challenging to maintain a competitive edge. NetSuite Enterprise Performance Management (EPM) offers a comprehensive suite of tools that enable organizations to transform data into actionable insights.

Financial 40

Financial Tools Data Management 40

5CA

SEPTEMBER 5, 2024

In today’s competitive market, customer experience (CX) isn’t just about fixing problems—it’s about creating real connections.

Loyalty 52

Loyalty Brands Connections Customers 52

Forrester's Customer Insights

SEPTEMBER 5, 2024

The data from Forrester’s High-Performance IT Survey, 2024, is in, and the results are clear: Businesses supported by high-performance IT shops achieve significantly stronger customer loyalty, engagements, and referrals. They also deliver better business outcomes and experience growth that is 1.8x faster than their peers.

Technology 36

Technology Loyalty Survey Report 36

Brad Cleveland Blog

SEPTEMBER 5, 2024

Gallup’s latest State of the Global Workplace report (2024) finds that 77% of employees worldwide are not engaged at work. I’m not buying it. Here’s why: Why are the numbers so dire? Part of the answer can be in how … Continue reading → The post Gallup’s Employee Engagement Bombshell: Why I’m Not Buying It appeared first on Brad Cleveland.

Employee Engagement 26

Employee Engagement Engagement Report Culture 26

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Customers expect to be able to interact with your organization whenever and however they want. They also expect your agents to have insights into their journeys so that they don’t have to repeat themselves as they move through various channels. And, if they’re not able to, they just might find one of your competitors who will offer the flexibility they are looking for.

Tools

Forrester's Customer Insights

SEPTEMBER 5, 2024

Forrester forecast analyst Jitender Miglani analyzes Amazon's year-over-year revenue growth in comparison to Walmart in this blog.

Comparison 36

Comparison Analysis Consumers Retail 36