Beyond Philosophy

JULY 1, 2023

__ Did you know we have a YouTube Channel too? Check it out here. Connect with Colin on LinkedIn HERE. Follow Colin on Twitter HERE. Click HERE to learn more about Professor Ryan Hamilton of Emory University. To learn more about Beyond Philosophy’s Suite of Services Click here. The post Here’s why the small things in your experience are the most significant appeared first on Beyond Philosophy.

Connections 78

Connections Customer Experience Customers 78

Blake Morgan

JULY 1, 2023

Customer experience in 2023 looks different than it ever has before. With a looming recession, changing customer preferences and priorities, and new technology, CX teams have incredible opportunities to innovate and connect in new ways. But they have to understand their customers and the industry first. Here are 100 fresh statistics about the state of customer experience in 2023.

Self Service 59

Self Service Customer Experience Contact Center Chatbots 59

kommunicate

JULY 1, 2023

Last Updated on July 1, 2023 Somewhere between 3.3 and 3.6 billion people use an Android smartphone these days. That is a large market share, for an operating system, with a launch happening exactly 15 years ago, in September 2008. Android has a market share of approximately 72% of all mobile operating systems globally. This [.] The post A Guide to Implementing Speech-to-Text Support in Android appeared first on Kommunicate Blog.

System 59

System Marketing 59

Daniel Group

JULY 1, 2023

Welcome to Success Strategies | July 2023 Are You Losing Customers and Hurting Your Brand Because of Poor CX? Is poor CX causing customer loss and brand damage? In today’s competitive business landscape, customer experience (CX) plays a pivotal role in shaping brand perception and customer loyalty. It’s time to assess whether your CX efforts align with your brand values and if they are positively impacting your business.

Brands 52

Brands B2B Touchpoint Effort Score 52

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Today’s digitally savvy customers have high expectations of retailers for convenience, responsiveness, and ease of doing business both in-store and online. Our recent survey of over 2,000 US consumers found that retailers that can drive a seamless, omnichannel customer experience (CX) – across physical and digital channels – have huge benefits for brand relevance, profitability, and customer loyalty.

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