Zonka Feedback
OCTOBER 25, 2023
What do your customers really think of you? This has been a question that many businesses have been struggling with. In search of answers, organizations have tried many methods ranging from conducting surveys to monitoring online reviews. Whilst these are useful, there has never been a sure-fire way of knowing what customers truly think. That is, until now.
Bill Quiseng
OCTOBER 25, 2023
QUI QUESTION: Customer service is a performance art. Are you Oscar-worthy? Movie actors like Sandra Bullock, Scarlett Johansson, Tom Hanks, Dwayne Johnson, and Keanu Reeves act to be happy, sad, scared, scary, or angry. Yet, we, as the audience, believe they are genuinely real. The actors may “act their part”, but they are so good that we, as the audience, believe they are real.
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ECXO
OCTOBER 25, 2023
Welcome to the European Customer Experience Organization! We’re thrilled to have you join our open-access CX Business Network. To get started and make the most of your membership, please follow the instructions in the link below: Before you dive in, we have some important instructions to help you get started and make your life easier. Please take the time to read until the end; we apologize that it is a bit longer.
Totango
OCTOBER 25, 2023
Brent Cogswell, Head of Customer Success at Schneider Electric, shares the organization’s principles and milestones for building a customer success strategy that unites the company and their customers around a shared mission. “It became our mission to get rid of the spreadsheets and bring all the data and telemetry into one tool, so customer success could control outcomes for our customers and positively affect recurring revenue and growth.
Speaker: Becky Parisotto
Fulfillment is no longer just about getting products from point A to point B – it's about crafting seamless, scalable, customer first experiences. Flexible fulfillment strategies are more important than ever for those aiming to stay ahead and build resilience as retail enters a new era in 2025. Learn how to optimize fulfillment processes, tackle complex, multi-vendor orders, and create seamless customer experiences – from white-glove delivery for high-value items to quick-ship solutions for ever
AWS Machine Learning
OCTOBER 25, 2023
Methane (CH4) is a major anthropogenic greenhouse gas that‘s a by-product of oil and gas extraction, coal mining, large-scale animal farming, and waste disposal, among other sources. The global warming potential of CH4 is 86 times that of CO2 and the Intergovernmental Panel on Climate Change (IPCC) estimates that methane is responsible for 30 percent of observed global warming to date.
Customer Experience Update brings together the best content for Customer Experience and Customer Management professionals from the widest variety of industry thought leaders.
BirdEye
OCTOBER 25, 2023
Visibility is the cornerstone of business growth and success. The easier it is for customers to find you and assess your reputation, the higher your conversion rate will be. Online listings play a crucial role in every business’s digital strategy. However, there is so much a business needs to know, monitor, and leverage to make the most of listings.
Adrian Swinscoe
OCTOBER 25, 2023
This is a guest post by Cindy Mielke, VP of Strategic Partnerships at Tango. Maintaining a sense of unity and company culture in remote and hybrid […] The post How to bring employees together for the holidays – Even if they’re far apart first appeared on Adrian Swinscoe.
SAP Customer Experience
OCTOBER 25, 2023
Last October 18th and 19th, La Société wallonne des eaux (SWDE) hosted the 5th Executive Value Network for Water and Waste Water at the outstanding facilities of the Société Publique de Gestion de l’Eau (SPGE) at Verviers: two intense days of fluent discussions and networking among attendees and were everybody.
My Customer
OCTOBER 25, 2023
Looking for your next step in the world of customer experience? Every week, MyCustomer scours the internet to find the latest CX job.
Speaker: Carolyn Clark and Miriam Connaughton
The future of HR is here, and it's all about collaboration, innovation, and impact. Join us for a forward-thinking session where seasoned experts Miriam and Carolyn will share insights and practical strategies to help you stay ahead of evolving HR trends. Discover how to build strong partnerships with internal teams to craft a transparent, authentic, and connected workforce experience.
SAP Customer Experience
OCTOBER 25, 2023
The Way to the Perfect Set of Use Cases As a CX architect, I am regularly confronted with which use-cases are suitable for improving the customer experience. This question comes not only from sales staff, but often directly from the customers themselves. Companies know their business best, therefore the use-cases.
Forrester's Customer Insights
OCTOBER 25, 2023
In 2024, we expect that CX leaders will continue to navigate variable footing, in some cases finding themselves caught in the crossfire between new tech and old policies. Prepare yourself for the new year with a preview of our 2024 predictions.
SAP Customer Experience
OCTOBER 25, 2023
Join us for the upcoming episode of Labs Talk: “Vision Pro and Quest 3 – Hype or Revolution?” featuring our esteemed guest, Oliver Gutzeit from SAP. This insightful discussion will delve into the impact of Meta Quest 3 and Apple Vision Pro on the VR/AR/Metaverse landscape. Furthermore, we will explore.
Brandwatch CX
OCTOBER 25, 2023
Discover the latest Halloween costume trends according to social data from the most popular, the influence of pop culture, and cute pet costumes.
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Customer education has become a key driver for growth, retention, and product adoption. Our latest 2024 State of Customer Education Report uncovers critical data and insights from a survey of over 200 industry leaders, offering a look at the evolving role of education in driving business success. Inside, you'll find data on key trends and strategies, including: Strategies for Scaling & Customization: Find out which investments in learning technology deliver the biggest ROI and scalability.
Uplight
OCTOBER 25, 2023
I’m Val D’Acosta, a Marketing Intern working for Uplight. I’m taking a quarter off from my Electrical Engineering degree program and enjoying the time to learn more about Uplight, the energy industry, and marketing. I am also enrolled in a Software Development Bootcamp while working here at Uplight. Most of my days are spent in Read More The post A Day in the Life of Val D’Acosta appeared first on Uplight.
Forrester's Customer Insights
OCTOBER 25, 2023
Microsoft 365 Copilot’s general availability day is here. Forrester's new research can help you build your business case for adoption.
Adrian Swinscoe
OCTOBER 25, 2023
This is a guest post by Cindy Mielke, VP of Strategic Partnerships at Tango. Maintaining a sense of unity and company culture in remote and hybrid […] The post How to bring employees together for the holidays – Even if they’re far apart first appeared on Adrian Swinscoe.
Forrester's Customer Insights
OCTOBER 25, 2023
B2B marketing, sales, and product functions in 2024 will face disruption and opportunity from generative AI, making alignment more critical than ever. Learn more about what’s coming in 2024.
Speaker: Duke Heninger, Partner and Fractional CFO at Ampleo & Creator of CFO System
Are you ready to elevate your accounting processes for 2025? 🚀 Join us for an exclusive webinar led by Duke Heninger, a seasoned fractional CFO and CPA passionate about transforming back-office operations for finance teams. This session will cover critical best practices and process improvements tailored specifically for accounting professionals.
2020 Research
OCTOBER 25, 2023
Isaac Rogers, President of Sago, will lead our first Ask Me Anything webinar on the state of the industry.
Forrester's Customer Insights
OCTOBER 25, 2023
Transform traditional retail stores into dynamic, customer-centric spaces that enhance experiences and drive business outcomes.
Zonka Feedback
OCTOBER 25, 2023
Satismeter is known as a powerful customer feedback tool that enables users to give positive reviews, measure satisfaction, and keep an eye on customer response to help your business grow. The platform is great for collecting customer feedback, analyzing it, and then publishing it into a roadmap.
Forrester's Customer Insights
OCTOBER 25, 2023
Digital commerce in 2024 will adopt artificial intelligence and augmented reality to solve specific use cases. Overall, digital businesses will apply surgical precision, rather than sweeping change, to their technology decisions. Read our predictions.
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Understanding and improving your customer experience (CX) can have a massive impact on your bottom line. Choosing the right voice of customers (VoC) solution is a critical step to elevating CX. Frost & Sullivan researched more than 50 leading VoC vendors, analyzing both their “innovation index” and “growth index” to independently select the top 10 performers in each of these categories.
SurveySensum
OCTOBER 25, 2023
Customer feedback is not merely a tool for gauging customer satisfaction. Instead, it’s an invaluable resource for optimizing your website’s performance. Indulging in open dialogue with users allows you to understand what works and what needs improvement, as observed from their perspective. This user-centric approach translates into actionable insights, helping deliver better web experiences that drive business growth and increase brand loyalty.
Forrester's Customer Insights
OCTOBER 25, 2023
B2C marketing CMOs will need to navigate AI and prioritize the practical amid a tense political atmosphere. Get an overview of our B2C marketing predictions for 2024.
Gainsight
OCTOBER 25, 2023
Consumers have made it clear that customer experience reigns supreme and they’re willing to pay more for it. Part of that experience is how you train your customers. Unfortunately, old-school training tactics, namely, traditional help centers, don’t deliver the experience your customers demand. Your customers expect not only quick and efficient support but also educational resources that empower them to make the most out of your products and services.
Forrester's Customer Insights
OCTOBER 25, 2023
Learn why you should meet with your bot management vendor to help hone your security strategy before the upcoming holiday season.
Speaker: Jay Allardyce, Deepak Vittal, Terrence Sheflin, and Mahyar Ghasemali
As we look ahead to 2025, business intelligence and data analytics are set to play pivotal roles in shaping success. Organizations are already starting to face a host of transformative trends as the year comes to a close, including the integration of AI in data analytics, an increased emphasis on real-time data insights, and the growing importance of user experience in BI solutions.
Clarivate
OCTOBER 25, 2023
What the White House’s initial list of drugs to be reviewed under the Inflation Reduction Act tells us about how the law could impact biopharma going forward With the naming of the first 10 drugs selected for price negotiations, the Inflation Reduction Act has moved into a new phase that promises to reshape pharmaceutical companies and other organizations.
CSM Magazine
OCTOBER 25, 2023
The “brick and mortar” retail sector operates in a challenging environment, especially as many in-store workers are likely craving remote work opportunities. Online stores give consumers an almost limitless choice of shops to purchase from, along with the convenience of home deliveries and often competitive pricing. As a result, physical retailers must offer something truly special to entice and retain customers.
InteractionMetrics
OCTOBER 25, 2023
Objective DEI survey questions helped Orange County Fire Authority build its programs based on science-driven data. Former IBM CEO Ginni Rometty said, “Diversity and inclusion are not policies and programs. They have been integral to our habits, practices and purpose for more than 100 years.” True enough, DEI is so much more than a policy , it’s an approach, and a set of priorities.
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