Zonka Feedback
OCTOBER 25, 2023
What do your customers really think of you? This has been a question that many businesses have been struggling with. In search of answers, organizations have tried many methods ranging from conducting surveys to monitoring online reviews. Whilst these are useful, there has never been a sure-fire way of knowing what customers truly think. That is, until now.
Bill Quiseng
OCTOBER 25, 2023
QUI QUESTION: Customer service is a performance art. Are you Oscar-worthy? Movie actors like Sandra Bullock, Scarlett Johansson, Tom Hanks, Dwayne Johnson, and Keanu Reeves act to be happy, sad, scared, scary, or angry. Yet, we, as the audience, believe they are genuinely real. The actors may “act their part”, but they are so good that we, as the audience, believe they are real.
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BirdEye
OCTOBER 25, 2023
Visibility is the cornerstone of business growth and success. The easier it is for customers to find you and assess your reputation, the higher your conversion rate will be. Online listings play a crucial role in every business’s digital strategy. However, there is so much a business needs to know, monitor, and leverage to make the most of listings.
Adrian Swinscoe
OCTOBER 25, 2023
This is a guest post by Cindy Mielke, VP of Strategic Partnerships at Tango. Maintaining a sense of unity and company culture in remote and hybrid […] The post How to bring employees together for the holidays – Even if they’re far apart first appeared on Adrian Swinscoe.
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Today’s digitally savvy customers have high expectations of retailers for convenience, responsiveness, and ease of doing business both in-store and online. Our recent survey of over 2,000 US consumers found that retailers that can drive a seamless, omnichannel customer experience (CX) – across physical and digital channels – have huge benefits for brand relevance, profitability, and customer loyalty.
MyCustomer
OCTOBER 25, 2023
Katie Tucker provides insights into the intricacies and pitfalls of customer feedback with an edited excerpt of her novel, 'Do Penguins Eat Peaches?
Customer Experience Update brings together the best content for Customer Experience and Customer Management professionals from the widest variety of industry thought leaders.
Uplight
OCTOBER 25, 2023
I’m Val D’Acosta, a Marketing Intern working for Uplight. I’m taking a quarter off from my Electrical Engineering degree program and enjoying the time to learn more about Uplight, the energy industry, and marketing. I am also enrolled in a Software Development Bootcamp while working here at Uplight. Most of my days are spent in Read More The post A Day in the Life of Val D’Acosta appeared first on Uplight.
SAP Customer Experience
OCTOBER 25, 2023
The Way to the Perfect Set of Use Cases As a CX architect, I am regularly confronted with which use-cases are suitable for improving the customer experience. This question comes not only from sales staff, but often directly from the customers themselves. Companies know their business best, therefore the use-cases.
My Customer
OCTOBER 25, 2023
Looking for your next step in the world of customer experience? Every week, MyCustomer scours the internet to find the latest CX job.
SAP Customer Experience
OCTOBER 25, 2023
Join us for the upcoming episode of Labs Talk: “Vision Pro and Quest 3 – Hype or Revolution?” featuring our esteemed guest, Oliver Gutzeit from SAP. This insightful discussion will delve into the impact of Meta Quest 3 and Apple Vision Pro on the VR/AR/Metaverse landscape. Furthermore, we will explore.
Speaker: David Nisbet, Everett Zufelt, and Michaela Weber
Once upon a time, in the vast realm of online commerce, there lived a humble checkout button overlooked by many. Yet, within its humble click lay the power to transform a mere visitor into a loyal customer. 🧐 💡 Getting checkout right can mark the difference between a successful sale and an abandoned cart, yet many businesses fail to make payments a part of their commerce strategy even when it has a direct impact on revenue.
Adrian Swinscoe
OCTOBER 25, 2023
This is a guest post by Cindy Mielke, VP of Strategic Partnerships at Tango. Maintaining a sense of unity and company culture in remote and hybrid […] The post How to bring employees together for the holidays – Even if they’re far apart first appeared on Adrian Swinscoe.
ECXO
OCTOBER 25, 2023
Welcome to the European Customer Experience Organization! We’re thrilled to have you join our open-access CX Business Network. To get started and make the most of your membership, please follow the instructions in the link below: Before you dive in, we have some important instructions to help you get started and make your life easier. Please take the time to read until the end; we apologize that it is a bit longer.
Zonka Feedback
OCTOBER 25, 2023
Satismeter is known as a powerful customer feedback tool that enables users to give positive reviews, measure satisfaction, and keep an eye on customer response to help your business grow. The platform is great for collecting customer feedback, analyzing it, and then publishing it into a roadmap.
SurveySensum
OCTOBER 25, 2023
Customer feedback is not merely a tool for gauging customer satisfaction. Instead, it’s an invaluable resource for optimizing your website’s performance. Indulging in open dialogue with users allows you to understand what works and what needs improvement, as observed from their perspective. This user-centric approach translates into actionable insights, helping deliver better web experiences that drive business growth and increase brand loyalty.
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The 5 Essentials of a CX-First Platform Customer experience was once considered a soft metric, or a “nice to have.” But it is now a board-level priority for many brands. The experience you provide your customers is a defining way to differentiate your business from the competition. But how can you really make CX a priority when you have competing budget and resource constraints?
Gainsight
OCTOBER 25, 2023
Consumers have made it clear that customer experience reigns supreme and they’re willing to pay more for it. Part of that experience is how you train your customers. Unfortunately, old-school training tactics, namely, traditional help centers, don’t deliver the experience your customers demand. Your customers expect not only quick and efficient support but also educational resources that empower them to make the most out of your products and services.
Clarivate
OCTOBER 25, 2023
What the White House’s initial list of drugs to be reviewed under the Inflation Reduction Act tells us about how the law could impact biopharma going forward With the naming of the first 10 drugs selected for price negotiations, the Inflation Reduction Act has moved into a new phase that promises to reshape pharmaceutical companies and other organizations.
CSM Magazine
OCTOBER 25, 2023
The “brick and mortar” retail sector operates in a challenging environment, especially as many in-store workers are likely craving remote work opportunities. Online stores give consumers an almost limitless choice of shops to purchase from, along with the convenience of home deliveries and often competitive pricing. As a result, physical retailers must offer something truly special to entice and retain customers.
InteractionMetrics
OCTOBER 25, 2023
Objective DEI survey questions helped Orange County Fire Authority build its programs based on science-driven data. Former IBM CEO Ginni Rometty said, “Diversity and inclusion are not policies and programs. They have been integral to our habits, practices and purpose for more than 100 years.” True enough, DEI is so much more than a policy , it’s an approach, and a set of priorities.
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Every decision that goes into your learning monetization strategy matters for your organization’s bottom line. Our research has shown a clear correlation between high program maturity (and ROI!) and choosing the right monetization strategy. This eBook contains clear, actionable ways to approach packaging and pricing models that will help your association grow revenue, improve profitability, and drive expansion into new markets.
SurveySparrow
OCTOBER 25, 2023
What is the first thought you get when you hear “Just do it”? Nike, right? The brand has used emotional branding exceptionally well, and this slogan, introduced in 1988, has become a mantra for motivation and determination. This is a perfect example of marketing the brand like a pro! Now, what exactly is brand marketing? And why is it so important?
CSM Magazine
OCTOBER 25, 2023
In customer service, employees are the face of the company and the effectiveness of the onboarding process cannot be overstated. Proper onboarding can help employees quickly become productive members of the team, feel valued, and improve employee retention rates. This article outlines techniques and best practices for human resource (HR) managers to use to effectively onboard customer service employees.
Brandwatch CX
OCTOBER 25, 2023
Discover the latest Halloween costume trends according to social data from the most popular, the influence of pop culture, and cute pet costumes.
CSM Magazine
OCTOBER 25, 2023
Turkey is a beautiful, historical city located right between Europe and Asia. Its rich culture, ethnic diversity, the pristine beaches of the Mediterranean, cuisine, and vibrant and welcoming people are all great attractions, in addition to its booming economy. Investment in Turkey will provide access to a huge variety of Asian and European markets and buyers, along with Turkish citizen perks.
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A CX myth is something widely believed or implemented that is based on “how we’ve always done it” thinking, rather than delivering truly innovative customer experiences. What CX myths are holding organizations back from top-level customer experience performance? What can companies do to find solid ground and move forward successfully? In this guidebook, we answer those questions and more as we explore three key myths and two strategies that you can use to replace them.
Brandwatch CX
OCTOBER 25, 2023
Discover the latest Halloween costume trends according to social data from the most popular, the influence of pop culture, and cute pet costumes.
CSM Magazine
OCTOBER 25, 2023
If you want to understand how to protect your customers’ data and the most common threats in 2023, read on. We’ll dive into five different ways in which cybercriminals can steal your customers’ sensitive information, and then we’ll explore how to avoid these types of attacks. 1. Phishing attacks Phishing is, undoubtedly, the most common kind of hacking technique.
Forrester's Customer Insights
OCTOBER 25, 2023
In 2024, we expect that CX leaders will continue to navigate variable footing, in some cases finding themselves caught in the crossfire between new tech and old policies. Prepare yourself for the new year with a preview of our 2024 predictions.
2020 Research
OCTOBER 25, 2023
Isaac Rogers, President of Sago, will lead our first Ask Me Anything webinar on the state of the industry.
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Unlock the full potential of your educational initiatives with the 11 Tips to Drive Learning Content Consumption eBook. You’ll uncover: Why measure content consumption rather than (or in addition to) completion rates and member satisfaction? What are some proven tactics to create quality learner content and raise your content consumption rates? Discover the secrets from leading experts in the field, distilled into practical tips that promise to elevate the quality of your educational offerings,
Forrester's Customer Insights
OCTOBER 25, 2023
B2B marketing, sales, and product functions in 2024 will face disruption and opportunity from generative AI, making alignment more critical than ever. Learn more about what’s coming in 2024.
SmartKarrot
OCTOBER 25, 2023
In the dynamic world of business, the role of a Strategic Account Manager (SAM) goes beyond onboarding and tracking usage. A SAM is crucial for nurturing key relationships, ensuring customer satisfaction, and driving growth. As a result, having a robust playbook at your disposal is pivotal for achieving long-term success. In this blog, we’ll break down the core components of having a strategic playbook and how having one will ensure client retention and advocacy.
Forrester's Customer Insights
OCTOBER 25, 2023
Digital commerce in 2024 will adopt artificial intelligence and augmented reality to solve specific use cases. Overall, digital businesses will apply surgical precision, rather than sweeping change, to their technology decisions. Read our predictions.
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