AWS Machine Learning

JANUARY 15, 2025

This post introduces HCLTechs AutoWise Companion, a transformative generative AI solution designed to enhance customers vehicle purchasing journey. By tailoring recommendations based on individuals preferences, the solution guides customers toward the best vehicle model for them. Simultaneously, it empowers vehicle manufacturers (original equipment manufacturers (OEMs)) by using real customer feedback to drive strategic decisions, boosting sales and company profits.

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Automotive Data Social Media Multi-Channel 72

CSM Magazine

JANUARY 15, 2025

Delivering exceptional customer service is crucial for businesses aiming to retain customers and enhance satisfaction. A key performance indicator in this realm is the First Call Resolution (FCR) rate, which measures the percentage of customer issues resolved during the initial contact. There is a direct link between customer satisfaction and high FCR rates.

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Optimove

JANUARY 15, 2025

Take your customer segmentation to the next level with our advanced guide Download Now Every January, businesses around the globe celebrate Get to Know Your Customer’s Day , a reminder of the core principle driving all successful marketing: knowing your customers is essential to creating meaningful engagement and lasting loyalty. Why it Matters: For Optimove, this day isnt just about reflectionits a rallying cry to embrace customer-led marketing and leverage the tools that help businesses

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Connections Data Loyalty Consumers 52

CSM Magazine

JANUARY 15, 2025

Building strong customer relationships hinges on one key skill: empathy. Understanding a customers emotions and concerns can transform an average interaction into a memorable experience. But how do you effectively train for something as complex as empathy? This is where AI-powered tools step in, offering innovative ways to sharpen these skills. AI role-play creates realistic customer scenarios, helping you practice emotional intelligence in dynamic environments.

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Training Exceptional Customer Service Feedback Policies 52

Advertiser: ZoomInfo

Savvy B2B marketers know that a great account-based marketing (ABM) strategy leads to higher ROI and sustainable growth. In this guide, we’ll cover: What makes for a successful ABM strategy? What are the key elements and capabilities of ABM that can make a real difference? How is AI changing workflows and driving functionality? This Martech Intelligence Report on Enterprise Account-Based Marketing examines the state of ABM in 2024 and what to consider when implementing ABM software.

Marketing

Brandwatch CX

JANUARY 15, 2025

Navigate the evolving social media algorithms with our practical tips for success in 2025. Boost your engagement and visibilityread more now.

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Social Media Tips Engagement 52

Forrester's Customer Insights

JANUARY 15, 2025

What's the difference between a cryptocurrency and a stablecoin? What's a CBDC, anyway? We demystify the key terms in this blog post.

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Banking Customers 29

CSM Magazine

JANUARY 15, 2025

One of the hottest topics in 2024 was AI and its influence on nearly every industry. While no one can truly comprehend the extent of the impact it will have, there is no doubt that AI and chatbots for customer support are being embraced by more and more companies. Whether you run your own e-commerce platform or work for a payment processor that operates very similarly to a bank , you have likely implemented or thought about implementing AI into your customer service strategy.

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Chatbots e-support Multi-Channel Banking 52

Forrester's Customer Insights

JANUARY 15, 2025

Today, Google announced that it will include the best of Google AI in its Workspace Business and Workspace Enterprise plans, without the need to purchase an add-on. Will this make Workspace more competitive against Microsoft 365?

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Customers 29

CSM Magazine

JANUARY 15, 2025

Aquant, a leading provider of AI-powered solutions for the field service industry, announced a new strategic vision for its Service Co-Pilot platform, marking a significant leap towards hyper-personalized AI in the service industry. Aquant’s latest advancements focus on personalizing AI to uniquely understand and address the complex challenges faced by service organizations in the manufacturing industry.

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Customer Service Representative Analysis Feedback Industry 52

Speaker: Becky Parisotto and John Vurdelja

Fulfillment is no longer just about getting products from point A to point B – it's about crafting seamless, scalable, customer first experiences. Flexible fulfillment strategies are more important than ever for those aiming to stay ahead and build resilience as retail enters a new era in 2025. Learn how to optimize fulfillment processes, tackle complex, multi-vendor orders, and create seamless customer experiences – from white-glove delivery for high-value items to quick-ship solutions for ever

Retail

Forrester's Customer Insights

JANUARY 15, 2025

The U.S Surgeon Generals recent warning on alcohol consumption and cancer risk came at a time when many consumers are participating in dry January. New terms like sober-curious are being used. Demand for sober bars.

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Consumers Industry Company B2C 26

AWS Machine Learning

JANUARY 15, 2025

The AWS global backbone network is the critical foundation enabling reliable and secure service delivery across AWS Regions. It connects our 34 launched Regions (with 108 Availability Zones), our more than 600 Amazon CloudFront POPs, and 41 Local Zones and 29 Wavelength Zones, providing high-performance, ultralow-latency connectivity for mission-critical services across 245 countries and territories.

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Transportation Training e-support System 74

Forrester's Customer Insights

JANUARY 15, 2025

MAD Services Deliver Cool New Products Whilst Transforming Your Development Capabilities Modern Application Development (MAD) services represent the next wave in custom application development services.

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Management Government Customers Technology 29

CSM Magazine

JANUARY 15, 2025

When being a business owner means that cyber threats are growing more sophisticated and frequent, protecting your digital assets is more critical than ever. Online attacks can disrupt operations, compromise sensitive information, and cause significant financial losses. Fortunately, a wide array of tools is available to help businesses and individuals defend against these evolving threats.

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Tools Financial System Software 52

Speaker: Carolyn Clark and Miriam Connaughton

Forget predictions, let’s focus on priorities for the year and explore how to supercharge your employee experience. Join Miriam Connaughton and Carolyn Clark as they discuss key HR trends for 2025—and how to turn them into actionable strategies for your organization. In this dynamic webinar, our esteemed speakers will share expert insights and practical tips to help your employee experience adapt and thrive.

Employee Experience

BirdEye

JANUARY 15, 2025

The internet is flooded with car review sites, but which ones deserve your attention? Whether you’re an automotive dealership tracking customer feedback or a buyer researching new cars, having trusted sources is essential. From new cars to certified pre-owned vehicles, we’ve curated the 10 platforms where authentic reviews shape buying decisions.

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Automotive Tools Comparison Feedback 52

CSM Magazine

JANUARY 15, 2025

Modern entertainment venues offer a wide range of opportunities for those looking for variety and comfort in one place. Among the many options available, Sky Crown Casino offers comfort, a wide range of entertainment options and high quality service. The distinctive feature of this site is the wide range of entertainment suitable for people with different preferences.

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