ECXO

NOVEMBER 17, 2024

Emotion-Driven Design: Unlocking the Key to Unstoppable Customer Adoption Introduction In the fast-evolving technology landscape, emotional design has emerged as a critical factor influencing adoption rates. Design leaders play an instrumental role in guiding products beyond functionality to create a connection that resonates on a personal level with users.

B2B 390

B2B Loyalty Connections Technology 390

DCX

NOVEMBER 17, 2024

Exclusive Newsletter for Premium Subscribers Weekly inspiration, education, and coaching for customer-obsessed leaders. FREE FOR NOVEMBER: Try Before You Subscribe: This Month’s DCX Links Are on the House! Premium Subscribers usually get exclusive access to DCX Links, but this month, it’s open to all. Explore the insights that keep CX leaders informed and inspired.

Social Media 52

Social Media Leadership Customer Centricity Tips 52

CSM Magazine

NOVEMBER 17, 2024

A fresh wave of enterprise-grade tools are helping businesses keep customers happy. Scott Yelton, senior director of product development for Windstream Enterprise, takes a closer look. Not long ago, analysts at PwC provided their simple formula for businesses to grow revenue and build loyalty with customers: “ Experience is everything. Get it right. ” While they may understand that formula, plenty of companies across a broad range of industries don’t appear to be following it.

Communication 59

Communication Contact Center Self Service First Call Resolution 59

Thematic

NOVEMBER 17, 2024

Hopin’s Hypergrowth and the Feedback Challenge When I first joined Hopin, the company was still in its early stages—just 70 of us, all working together to create virtual event experiences that felt more connected. Little did I know just how quickly things would change. Fast forward a few years, and Hopin grew to over 1,000 employees. This kind of hypergrowth, while exciting, brings its own set of challenges, and one of the biggest was getting customer insights from feedback.

Data 62

Data Feedback Analysis Trends 62

Advertiser: ZoomInfo

Savvy B2B marketers know that a great account-based marketing (ABM) strategy leads to higher ROI and sustainable growth. In this guide, we’ll cover: What makes for a successful ABM strategy? What are the key elements and capabilities of ABM that can make a real difference? How is AI changing workflows and driving functionality? This Martech Intelligence Report on Enterprise Account-Based Marketing examines the state of ABM in 2024 and what to consider when implementing ABM software.

Marketing

CSM Magazine

NOVEMBER 17, 2024

In today’s fiercely competitive market, loan providers that go beyond mere transactions to build genuine connections with their clients will soar above the rest. Picture yourself stepping into a loan provider’s office with a mix of hope and apprehension. You’re on a quest to fulfill a dream—perhaps buying your first home or expanding your small business.

Tips 52

Tips Customer Service Exceptional Customer Service Customer Service Representative 52

CSM Magazine

NOVEMBER 17, 2024

The Better Business Bureau of Southern Colorado will host its annual ‘A Night of Excellence Gala’ at the new Hotel Polaris at the Air Force Academy. The gala takes place Thursday November 21, 2024 4:30-7:00 PM, and will feature the presentation of the Excellence in Service Awards, which acknowledge businesses for their exceptional customer service.

Customer Service 52

Customer Service Hotels Exceptional Customer Service System 52