Beyond Philosophy

JUNE 13, 2024

Learn more about Colin Shaw : Join over 80,000 people on our LinkedIn Newsletter list or visit our website for more great podcast episodes. Listen to the podcast: How you feel in a moment, or your overall mood significantly influences decision-making. Today, we dig into moods and motivational biases that influence experience outcomes. More than one thing happens in a customer experience , from individual heuristics (i.e., shortcuts in our thinking) to biases or other psychological concepts.

Customer Experience 117

Customer Experience Insurance Conference Exercises 117

InMoment XI

JUNE 13, 2024

In today’s data-driven world, businesses generate and accumulate vast amounts of text data from various sources, including customer feedback , social media, emails, and internal documents. However, extracting meaningful insights from this unstructured data can be challenging. This is where text mining comes into play. By transforming unstructured text data into valuable information, text mining enables businesses to uncover hidden trends, sentiments, and relationships within the data.

Social Media 195

Social Media Analysis Analytics Trends 195

TechSee

JUNE 13, 2024

Have you seen one of those viral videos where a toddler put on glasses for the first time? In one uplifting moment, their entire world is changed. The awe, the recognition, the connection — all captured in an instant. This is the power of visuals. A picture is worth a thousand words. In service, a single picture represents seven minutes of conversation.

Contact Center 124

Contact Center Video Exercises Chatbots 124

Think Customers

JUNE 13, 2024

This article was written as part of a partnership between 1to1 Media and the European Customer Experience Organization. Talk to someone like Lynn Hunsaker and she’ll tell you there’s some 24 metrics to convey the value of the customer experience. She’s dissected and painstakingly diagrammed each one. When all the Venns, funnels, PowerPoints, histograms, flowcharts, and scatter plots are set aside, however, something remarkable becomes evident: While there are two dozen CX ROI metrics to track, c

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ROI Chief Customer Officer Metrics Return on Investment 64

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Customer education has become a key driver for growth, retention, and product adoption. Our latest 2024 State of Customer Education Report uncovers critical data and insights from a survey of over 200 industry leaders, offering a look at the evolving role of education in driving business success. Inside, you'll find data on key trends and strategies, including: Strategies for Scaling & Customization: Find out which investments in learning technology deliver the biggest ROI and scalability.

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TechSee

JUNE 13, 2024

Have you seen one of those viral videos where a toddler put on glasses for the first time? In one uplifting moment, their entire world is changed. The awe, the recognition, the connection — all captured in an instant. This is the power of visuals. A picture is worth a thousand words. In service, a single picture represents seven minutes of conversation.

Contact Center 109

Contact Center Video Exercises Chatbots 109

Clarivate

JUNE 13, 2024

In the dynamic landscape of intellectual property (IP), maintaining accurate and up-to-date records is vital. In this blog post, we explore the primary types of recordal changes and share six reasons why partnering with Clarivate as your IP recordal partner can streamline the process. Recording changes in ownership details in a timely manner is critical to protect the ongoing validity and enforceability of IP.

Innovation 59

Innovation Consumers Management Resources 59

BirdEye

JUNE 13, 2024

Making your small business shine online is more crucial than ever in today’s competitive digital environment. But when you’re up against countless competitors, how can you stand out from the crowd? That’s where content marketing comes into play. It’s about creating and sharing valuable content that’s so useful and interesting that your customers can’t help but pay attention.

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Marketing Tips Social Media Advertising 64

SurveySparrow

JUNE 13, 2024

Everything now revolves around one thing – data. However, with digitalization, it has become crucial for businesses to store and safeguard data. More and more businesses are inclined to data for understanding their customers as well. Or, in other words, effectively managing data has become a must. This is where data management tools come into play.

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Tools Software Data Management 52

CSM Magazine

JUNE 13, 2024

In today’s fast-paced world, efficient waste management is crucial for businesses and communities. Waste management services ensure cleanliness, public health, and environmental sustainability. Beyond these essential functions, efficient waste management significantly impacts customer satisfaction. Companies like Waste Removal USA in South Lake, Texas, exemplify how providing top-notch waste management services can lead to happy and loyal customers.

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Customer Satisfaction Management Customers Meeting 52

Speaker: Amanda Adams, Fractional CFO, CPA

Are you ready to elevate your accounting processes for 2025? 🚀 Join us for an exclusive webinar led by Amanda Adams, a seasoned fractional CFO and CPA passionate about transforming back-office operations for finance teams. This session will cover critical best practices and process improvements tailored specifically for accounting professionals.

Data

Gainsight

JUNE 13, 2024

People naturally harbor a sense of caution toward the unknown. Microwaves. Emails. Cryptocurrency. The potential gains, like drastically reducing cooking times, don’t matter at first. Instead, there’s a healthy dose of skepticism, with most people waiting for broader adoption before incorporating these new things —however outlandish they may seem at the time—into their lives.

Social Media 52

Social Media Course Case Study Chief Customer Officer 52

CSM Magazine

JUNE 13, 2024

As hospitality professionals, you’re likely aware that exceptional customer service is no longer just a nice-to-have—it’s a must. Let’s explore some of the latest trends shaping the way hotels enhance guest experiences. Personalized Experiences Guests today expect more than just a place to sleep. They want personalized experiences that make them feel special and valued.

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Hotels Trends Industry Customer Service 52

SurveySparrow

JUNE 13, 2024

What’s the first thing you do before buying a product or availing a service? Do you ask a friend or research on your own? I spend hours scrolling through the reviews, especially the ones where they have added images and videos. That’s a literal sigh of relief, right? Now, decoding reviews in your favor and extracting the aspects you need is an art, I tell you!

Examples 52

Examples How To Feedback Travel 52

CSM Magazine

JUNE 13, 2024

The role of an IT help desk extends far beyond troubleshooting technical issues. It serves as the backbone of organizational efficiency and employee satisfaction. Yet the ultimate litmus test for an IT help desk’s effectiveness is its ability to cultivate internal customer loyalty. But how exactly can an IT help desk achieve this? Let’s delve into actionable strategies that can transform your IT help desk from a reactive support function to a proactive driver of employee loyalty.

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Loyalty Multi-Channel Knowledge Base Tips 52

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Understanding and improving your customer experience (CX) can have a massive impact on your bottom line. Choosing the right voice of customers (VoC) solution is a critical step to elevating CX. Frost & Sullivan researched more than 50 leading VoC vendors, analyzing both their “innovation index” and “growth index” to independently select the top 10 performers in each of these categories.

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dscout People Nerds

JUNE 13, 2024

dscout’s VP of UX Julie Norvaisas sits down with Cash App’s Elysa Stein, to discuss tying research insights to the bottom line.

ROI 52

ROI How To 52

CSM Magazine

JUNE 13, 2024

First impressions are more than just fleeting moments—they’re foundational. The Primacy Effect, a psychological phenomenon where individuals remember the first piece of information they encounter more vividly than information they receive later, plays a crucial role in shaping these impressions.Understanding how the Primacy Effect influences customer service can empower businesses to create memorable and positive customer experiences.

Customer Service 52

Customer Service Exceptional Customer Service Hotels Social Media 52

Forrester's Customer Insights

JUNE 13, 2024

Looking ahead to 2024, Vietnam’s economic prospects are bright. The country’s GDP is expected to grow significantly, fueled by robust international trade and supportive government policies. Against this positive backdrop, Forrester anticipates a substantial increase (+10.4%) in tech spending in Vietnam for the year 2024.

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Technology Government Policies Customers 34

CSM Magazine

JUNE 13, 2024

In the competitive world of business, a brand design logo serves as the cornerstone of your brand identity. It’s often the first impression potential customers have of your business, making it crucial to get it right. A well-designed logo not only captures attention but also conveys your brand’s values and mission. Materials for this article have been prepared with the participation of experts from Turbologo, ensuring you receive expert insights and advice.

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Brands Tips Tools Resources 52

Speaker: Jay Allardyce, Deepak Vittal, and Terrence Sheflin

As we look ahead to 2025, business intelligence and data analytics are set to play pivotal roles in shaping success. Organizations are already starting to face a host of transformative trends as the year comes to a close, including the integration of AI in data analytics, an increased emphasis on real-time data insights, and the growing importance of user experience in BI solutions.

Trends

Adrian Swinscoe

JUNE 13, 2024

Today’s interview is with Prashaant Huria, who is the Chief Technology Officer for Unilever’s Digital Distributive Trade business. Prashaant and I connected after he spoke at […] The post How to get 2.7mln ‘Mom & Pop’ stores to adopt a new distributive trade platform – Interview with Prashaant Huria of Unilever first appeared on Adrian Swinscoe.

How To 9

How To Connections Technology B2B 9

CSM Magazine

JUNE 13, 2024

Sabio Group, the global digital customer experience (CX) transformation services specialist, has secured a new contract with a leading Swedish energy provider. Vattenfall, one of Europe’s largest producers and retailers of electricity and heat, has entered an agreement with Sabio for the delivery of Genesys Cloud and support services. Additionally, Sabio will undertake a multi-month project to assist Vattenfall in transitioning to the Genesys Cloud contact centre platform, covering its ope

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