InMoment XI

MARCH 20, 2024

In the midst of a financial industry crisis, Metro Bank emerged in 2010 with a bold vision—to create fans, not just customers. Breaking the mould of traditional banking, Metro Bank embarked on a mission to revolutionise the banking experience in the UK. From the outset, Metro Bank sought to rewrite the rules of banking. They envisioned a landscape where exceptional customer service, inviting environments, and a commitment to personal connections prevailed over the conventional transactional appr

Customer Centricity 195

Customer Centricity Net Promoter Score Banking Effort Score 195

ECXO

MARCH 20, 2024

Unlock the magic of positive language and elevate CX to the next level Today, we’ll be exploring the fascinating world of language and its impact on customer interactions. As we delve into this intriguing subject, we’ll discover how words can significantly influence people’s perceptions and responses, and how this can be particularly relevant in the world of customer service.

Communication 156

Communication Interaction Examples Loyalty 156

Bill Quiseng

MARCH 20, 2024

A veteran of over 40 years in hospitality leadership, I was, until several years ago, a customer service/customer experience speaker. Unfortunately, I suffered a stroke in April 2021. So, I have slightly slurred speech and a dead right side. Since my stroke, I’ve gone from Mr. “Let’s be GREAT out there!” as GM/Managing Director to Mr. Invisible, sequestered alone with my wife in my San Diego apartment.

Leadership 97

Leadership Hospitality Social Media Interaction 97

ECXO

MARCH 20, 2024

Economics of Empathy: Why Customer, Employee, and AI Centricity Pays, featuring the esteemed Dr. Natalie Petouhoff Subscribe directly on Linkedin: [link] The European Customer Experience Organization (ECXO) is thrilled to announce our upcoming session on the Economics of Empathy: Why Customer, Employee, and AI Centricity Pays, featuring the esteemed Dr.

Case Study 156

Case Study Customer Centricity Leadership ROI 156

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Customer education has become a key driver for growth, retention, and product adoption. Our latest 2024 State of Customer Education Report uncovers critical data and insights from a survey of over 200 industry leaders, offering a look at the evolving role of education in driving business success. Inside, you'll find data on key trends and strategies, including: Strategies for Scaling & Customization: Find out which investments in learning technology deliver the biggest ROI and scalability.

Report

Retently

MARCH 20, 2024

What can the CATI survey do for your research? In data collection, Computer Assisted Telephone Interviewing (CATI) is a time-tested method, blending the dependability of phone surveys with smart software to boost reach and efficiency. This article breaks down the workings of CATI, showing you why it might be the solution you’re seeking. Key Takeaways CATI (Computer Assisted Telephone Interviewing) upgrades traditional phone surveys with modern technology, enabling multilingual support, better re

Survey 78

Survey Data Analysis Software 78

BirdEye

MARCH 20, 2024

Improving engagement, gaining followers, and increasing conversion rate on Instagram is a growing priority for many businesses. A recent Birdeye survey showed that 60% of businesses consider the platform mission-critical. However, it all boils down to their content strategy and the best time to post on Instagram. Our research also shows that 79% of multi-location businesses post social media content centrally and manage content creation, scheduling, and publishing from the corporate offices.

Engagement 64

Engagement Social Media Multi-Channel Video 64

The DiJulius Group

MARCH 20, 2024

Uncover the secrets to fostering unbeatable customer service and leadership skills with Lakshmi Rengarajan, a dating industry researcher. This episode of The Customer Service Revolution explores the surprising similarities between dating and professional relationship-building. Discover how mastering connections is about finding love and inspiring teams, retaining employees, and revolutionizing customer engagement.

Customer Service 59

Customer Service Leadership Groups Connections 59

CSM Magazine

MARCH 20, 2024

Despite advances in technology, many businesses today still perform manual cash flow analysis using spreadsheets. While spreadsheets have many useful applications, there is a better way to manage and forecast cash flow. In this post, you’ll learn about the drawbacks of using spreadsheets for cash flow analysis, how cash flow software can revolutionize your organization’s cash flow forecasting and what to look for when switching to cash flow software.

Analysis 52

Analysis Software Comparison Report 52

Helpt

MARCH 20, 2024

Do you ever find yourself sitting at your computer for hours at a time looking for the perfect tool for your business? Do you scroll through Reddit thread after Reddit thread, occasionally supplementing your search with some YouTube videos and top 50 lists written by a company that wants to take your money? You're not alone. Nowadays there's a solution for every minor inconvenience, but finding the "right" tool for your Managed Service Provider (MSP) business can feel like searching for a needle

Tools 52

Tools Return on Investment ROI How To 52

Speaker: Amanda Adams, Fractional CFO, CPA

Are you ready to elevate your accounting processes for 2025? 🚀 Join us for an exclusive webinar led by Amanda Adams, a seasoned fractional CFO and CPA passionate about transforming back-office operations for finance teams. This session will cover critical best practices and process improvements tailored specifically for accounting professionals.

Data

Optimove

MARCH 20, 2024

Take the next step with our CRM marketer evolution curve Download Now Why it Matters: The position-less marketer is adaptable and versatile, a professional who can excel in various roles and tasks. Embracing the principles of position-less marketing can provide companies with a competitive edge in a dynamic and fierce market. Position-less marketers improve efficiency and reduce information loss in the marketing organization.

Connections 52

Connections Marketing Multi-Channel Sports 52

SurveySensum

MARCH 20, 2024

Did you know that 72% of customers will share a positive experience with 6 or more people? 72% is a big number, so are you capitalizing on it? If not, then you are missing out on A LOT of opportunities to boost your customer satisfaction. With trends changing every day, customer expectations and needs are also evolving with the changing times, and if you fail to deliver the best to your customers then you will fall behind in this competitive marketplace.

Customer Experience Management 52

Customer Experience Management Software Company Customer Experience 52

CSM Magazine

MARCH 20, 2024

With the advent of advanced technology, the marketplace is witnessing the emergence of machine customers: non-human entities that autonomously engage in transactions much like humans do, from purchasing goods to utilizing services. Characteristics of Machine Customers Machine customers are distinguished by their ability to make decisions based on real-time data and adjust their actions over time, rather than simply following a set of preprogrammed instructions.

How To 52

How To Transportation System Automotive 52

SurveySparrow

MARCH 20, 2024

So, how to make a poll on Google Forms, huh? Polls are great for quickly finding out what people think. Be it making a decision, learning about customer preference, or improving products or services, polls can be helpful. And a poll maker like Google Forms can be handy here. Though Google Forms doesn’t offer any templates, the creation process is very simple and straightforward.

How To 52

How To Social Media Survey Analytics 52

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Understanding and improving your customer experience (CX) can have a massive impact on your bottom line. Choosing the right voice of customers (VoC) solution is a critical step to elevating CX. Frost & Sullivan researched more than 50 leading VoC vendors, analyzing both their “innovation index” and “growth index” to independently select the top 10 performers in each of these categories.

Voice of Customer

CSM Magazine

MARCH 20, 2024

In the fast-evolving global business landscape, the strategic move of customer support outsourcing to the Philippines has become a critical path for companies seeking to boost operational efficiency and elevate customer satisfaction. The Southeast Asian nation, renowned for its exceptional customer service ethos, emerges as a prime outsourcing destination.

Customer Experience 52

Customer Experience Contact Center Competitive Advantage Hospitality 52

Centercode

MARCH 20, 2024

Alexa Murray from Whoop discusses women's health & new approaches to continuous discovery in wearable tech.

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Forrester's Customer Insights

MARCH 20, 2024

In 1999 when NVIDIA released NVIDIA GeForce 256 as the world’s first GPU, Jensen Huang, it’s founder and CEO, would never foresee the two transformational waves of AI, from deep learning to generative AI (genAI), could bring it to the paramount achievements it has made nowadays.

Conference 57

Conference Technology Customers 57

Help Scout

MARCH 20, 2024

Discover 8 different ways that customer support teams can make use of capacity that may be freed up when AI tools automate some portion of their work. From professional services to internal tooling!

Tools 45

Tools Customers 45

Speaker: Jay Allardyce, Deepak Vittal, and Terrence Sheflin

As we look ahead to 2025, business intelligence and data analytics are set to play pivotal roles in shaping success. Organizations are already starting to face a host of transformative trends as the year comes to a close, including the integration of AI in data analytics, an increased emphasis on real-time data insights, and the growing importance of user experience in BI solutions.

Trends

Forrester's Customer Insights

MARCH 20, 2024

On March 19, 2024, Grab made waves in the digital payment realm by introducing a brand-new feature: cryptocurrency top-up capabilities within its digital wallet. This move marks a significant milestone in the region’s super app landscape.

Innovation 37

Innovation Brands 37

Comm100

MARCH 20, 2024

In an era where public trust in government institutions is understandably sensitive, the need for robust and transparent communication strategies has never been more critical. When done right, digital communication offers governments and agencies the opportunity to build, maintain, and restore trust. Through this medium, they can engage with citizens in real-time, provide 24/7 assistance, and disseminate accurate and accessible information.

Government 207

Government Communication Self Service How To 207