Blake Morgan

OCTOBER 22, 2024

                                                                                Customer experience and employee experience are deeply connected, and without strong employee experience, brands struggle to deliver memorable customer interactions. Employees are the face of the brand, and how they engage with customers directly influences brand perception.

Employee Experience 59

Employee Experience Brands Customer Experience Hospitality 59

InMoment XI

OCTOBER 22, 2024

Your online reputation as a doctor can influence how patients perceive you before they even step foot in your office. We’ve all been there—checking reviews, browsing social media profiles, and searching Google to find the right healthcare provider. It’s no different for your patients. A well-managed online presence isn’t just about avoiding bad reviews; it’s about proactively building trust and attracting new patients.

Management 221

Management Social Media Healthcare Software 221

IntouchInsight

OCTOBER 22, 2024

Curious to learn how Intouch Insight's Mystery Shopping Program has provided Heritage Partners Group with insights into both customer experience and operational compliance, leading to an overall increase in sales from three to five percent all-day growth?

Groups 156

Groups Sales Case Study Customer Experience 156

Experience Investigators by 360Connext

OCTOBER 22, 2024

What if aligning your vision with your retail partners could transform your B2B customer experience strategy? In this episode of Experience Action Podcast, we explore how B2B suppliers can effectively engage retail partner staff to ensure a seamless customer experience that resonates with everyone involved. Through transparent communication and targeted training, Jeanne uncovers actionable strategies that go beyond traditional sales tactics, emphasizing the value of shared goals and mutual succe

B2B 143

B2B Exceptional Customer Service Retail Course 143

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Customer education has become a key driver for growth, retention, and product adoption. Our latest 2024 State of Customer Education Report uncovers critical data and insights from a survey of over 200 industry leaders, offering a look at the evolving role of education in driving business success. Inside, you'll find data on key trends and strategies, including: Strategies for Scaling & Customization: Find out which investments in learning technology deliver the biggest ROI and scalability.

Report

TechSee

OCTOBER 22, 2024

In the ever-evolving landscape of customer experience (CX), businesses are constantly searching for innovative ways to enhance service operations. A key challenge lies in successfully integrating new technologies and ensuring tech adoption by service technicians. TechSee’s approach to optimizing service tech adoption is to focus on the people, processes, and technology involved.

Technology 109

Technology Customer Satisfaction Culture Conference 109

ShepHyken

OCTOBER 22, 2024

In the customer service world, we’re contacted by customers who have questions and problems. A conversation that begins with the three words, “How do I …?” is an opportunity for a positive customer service conversation right from the start. On the other hand, a conversation that starts with a problem or complaint forces us to turn a negative into a positive.

Customer Service 87

Customer Service Customer Service Training Customers Loyalty 87

Optimove

OCTOBER 22, 2024

Take your customer segmentation to the next level with our advanced guide Download Now Why it Matters: Ensuring email deliverability is essential to the success of your upcoming holiday campaigns. This blog post highlights the main factors that impact deliverability so you can optimize performance. Key takeaways: Deliverability measures whether an email reaches the inbox or ends up in the spam or junk folder.

Return on Investment 69

Return on Investment ROI Metrics Engagement 69

AWS Machine Learning

OCTOBER 22, 2024

You can now create an end-to-end workflow to train, fine tune, evaluate, register, and deploy generative AI models with the visual designer for Amazon SageMaker Pipelines. SageMaker Pipelines is a serverless workflow orchestration service purpose-built for foundation model operations (FMOps). It accelerates your generative AI journey from prototype to production because you don’t need to learn about specialized workflow frameworks to automate model development or notebook execution at scale.

Financial 80

Financial Examples Training How To 80

Help Scout

OCTOBER 22, 2024

Uncover the critical role of AI transparency in customer service. Learn why it matters and how to implement it for maximum customer trust and compliance.

Customer Service 59

Customer Service How To Customers 59

Speaker: Amanda Adams, Fractional CFO, CPA

Are you ready to elevate your accounting processes for 2025? 🚀 Join us for an exclusive webinar led by Amanda Adams, a seasoned fractional CFO and CPA passionate about transforming back-office operations for finance teams. This session will cover critical best practices and process improvements tailored specifically for accounting professionals.

Data

Circular Edge

OCTOBER 22, 2024

What's New & Exciting in the Latest Oracle JD Edwards E1 Release 25 JD Edwards EnterpriseOne Release 25 has just been announced, bringing new Orchestrator, Tools and Applications enhancements that can help to automate, optimize, and transform business processes and further your digital transformation journey. With 9.2’s continuous code line, enhancements are cumulative, so customers can adopt Release 25 when they meet specific business needs without the cost and disruption of a major upgrade

Government 52

Government Innovation Policies Tools 52

Optimove

OCTOBER 22, 2024

Discover the latest email strategies to grab the attention of your customers Download Now Why It Matters: This post offers marketers key insights into leveraging CRM data to tailor rewards based on customer behavior and enhance engagement. In a landscape where customers expect personalized campaigns, it’s crucial to ‘meet the moment’ by delivering dynamic, data-driven promotions that resonate with individual preferences and needs.

CRM 52

CRM Meeting Data Strategy 52

Genroe

OCTOBER 22, 2024

When casting around for ways to increase sales there are really only two options: find new customers or sell more to the existing customers. Of these two the second, sell more to existing customers, is often the easiest and the one with the highest ROI. Today we’ll talk about why you should be focusing more […] The post Cross-Selling: How Successful Companies Capture More Value appeared first on Genroe | Customer Experience | Net Promoter Score.

Net Promoter Score 52

Net Promoter Score Company ROI Sales 52

Gainsight

OCTOBER 22, 2024

Change can be tough, especially when it involves technology. (Just ask anyone who’s switched from Android to Apple or vice versa.) Humans are creatures of habit—whether that means knowing exactly where a button is or settling into a workflow—and that’s why migrating learning management systems (LMS) can be a touchy topic for Customer Education teams.

Self Service 52

Self Service Course Sports Roadmap 52

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Understanding and improving your customer experience (CX) can have a massive impact on your bottom line. Choosing the right voice of customers (VoC) solution is a critical step to elevating CX. Frost & Sullivan researched more than 50 leading VoC vendors, analyzing both their “innovation index” and “growth index” to independently select the top 10 performers in each of these categories.

Voice of Customer

CSM Magazine

OCTOBER 22, 2024

In today’s competitive environment, exceptional customer service is paramount. Personalization in corporate recognition not only boosts employee morale but also enhances the customer experience. Discover the strategies that can transform your customer service operations. The importance of personalization in corporate recognition As a customer service manager, you understand the value of recognizing your team’s efforts.

Customer Service 52

Customer Service Strategy Exceptional Customer Service Customer Service Representative 52

Zonka Feedback

OCTOBER 22, 2024

Imagine this: You’re managing a bank with 38 departments spread across a nation, tasked with gathering feedback from employees and customers alike. As you expand, the pressure to maintain consistent brand experience and capture real-time insights mounts. Each piece of feedback is an opportunity—one you can’t afford to miss.

Feedback 52

Feedback Management Banking Tools 52

CSM Magazine

OCTOBER 22, 2024

In today’s fast-paced digital world, customer experience (CX) has become the cornerstone of business success. Small and medium-sized enterprises (SMEs) are increasingly turning to tools like Salesforce for SME to streamline their operations and improve customer interactions. Technology is no longer just a backend facilitator—it’s transforming how businesses engage with their customers on every level.

Technology 52

Technology Customer Experience Omni-Channel Chatbots 52

Gainsight

OCTOBER 22, 2024

Change can be tough, especially when it involves technology. (Just ask anyone who’s switched from Android to Apple or vice versa.) Humans are creatures of habit—whether that means knowing exactly where a button is or settling into a workflow—and that’s why migrating learning management systems (LMS) can be a touchy topic for Customer Education teams.

Self Service 52

Self Service Course Sports Roadmap 52

Speaker: Jay Allardyce, Deepak Vittal, and Terrence Sheflin

As we look ahead to 2025, business intelligence and data analytics are set to play pivotal roles in shaping success. Organizations are already starting to face a host of transformative trends as the year comes to a close, including the integration of AI in data analytics, an increased emphasis on real-time data insights, and the growing importance of user experience in BI solutions.

Trends

CSM Magazine

OCTOBER 22, 2024

In Florida, the sheer volume of vehicle-related injuries in 2023, totaling 250,037, underscores the need for effective management of personal injury claims. Handling these claims properly requires an understanding of the full scope of potential damages, from immediate medical costs to long-term rehabilitation expenses. For this reason it is important to get help from a car accident lawyer in Coral Springs, Florida.

Insurance 52

Insurance How To Transportation Healthcare 52

delighted

OCTOBER 22, 2024

Natively digital, ecommerce offers a brand fluidity that a purely brick-and-mortar business cannot. By 2027, nearly a quarter of retail purchases are expected to take place online. But while ecommerce has made retail purchases more accessible, it has also disrupted the traditional, linear, retail buyer’s journey and has transformed it into a more complicated series of customer touchpoints.

Customer Journeys 52

Customer Journeys Ecommerce Social Media Net Promoter Score 52

CSM Magazine

OCTOBER 22, 2024

In today’s digital world, businesses are constantly looking for efficient ways to enhance their online visibility and increase their ROI. One potent method is to utilise PPC services. Pay-Per-Click (PPC) advertising can seem daunting at first, yet it’s a powerful tool that can generate significant traffic and leads when executed correctly. This guide aims to demystify the world of PPC, explaining what you can expect and how these services operate.

Return on Investment 52

Return on Investment Advertising ROI Analysis 52

inQuba

OCTOBER 22, 2024

I have been in the journey orchestration industry for several years and every day we have the opportunity to engage with customers to share our experiences, learn from them and explore new possibilities. There is so much learning happening and I am absolutely passionate about this industry and I thought it would be useful to share some of those experiences with my network.

ROI 52

ROI Customer Journeys Case Study Financial 52

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Customers expect to be able to interact with your organization whenever and however they want. They also expect your agents to have insights into their journeys so that they don’t have to repeat themselves as they move through various channels. And, if they’re not able to, they just might find one of your competitors who will offer the flexibility they are looking for.

Tools

DCX

OCTOBER 22, 2024

Weekly inspiration, education, and coaching for customer-obsessed leaders. Thank you! A huge shoutout to my Premium subscribers who generously support the DCX Newsletter through their subscriptions or by expensing it as a valuable educational resource. If you intend to expense the publication, feel free to utilize a version of this email template. —Welcome to the DCX Newsletter— The Counterintuitive Truth About Big Ideas in CX Let's start with a bold statement: The best thing to happ

Social Media 52

Social Media e-support Innovation Customer Centricity 52

NobelBiz

OCTOBER 22, 2024

The customer service world has changed a lot. Speed and efficiency in response to each incoming call these days are becoming increasingly crucial. Seamless experiences are what customers expect from companies today, and every unsatisfactory touch can lead to costly churn or negative word-of-mouth. Fortunately, contact centers can make full use of analytics and smart routing capabilities to maximize inbound call capabilities.

Analytics 52

Analytics Contact Center Call Center First Call Resolution 52

CSM Magazine

OCTOBER 22, 2024

The latest industry report from Call Centre Helper has just landed, and it’s packed with some interesting insights. “ What Contact Centres are Doing Now ” – jointly sponsored by Sabio Group, lifts the lid on what’s really happening in the UK contact centre industry, having been pulled together following conversations with more than 200 contact centre professionals across the country.

Groups 52

Groups Roadmap Course Report 52

SurveySensum

OCTOBER 22, 2024

While browsing social media you become part of 5.17 billion consumers or 63.7% of the world’s population who use social media on a daily basis. This makes me wonder – are businesses aware of the opportunity that taps into this massive and diverse user base for feedback collection? Are they leveraging this channel effectively enough to gather feedback to refine their products and overall business?

Social Media 52

Social Media Survey Customer Engagement Engagement 52

Speaker: Miriam Connaughton and Donald Knight

As organizations scale, keeping employees connected, engaged, and productive can seem like a monumental task. But what if AI could help you do all of this and more? AI has the power to help, but the key is implementing it in a way that enhances, rather than replaces, human connection. Join us for an exploration into how industry trailblazers are using AI to transform employee experience at scale while addressing both the potential and the pitfalls.

Connections

inQuba

OCTOBER 22, 2024

I have been in the journey orchestration industry for several years and every day we have the opportunity to engage with customers to share our experiences, learn from them and explore new possibilities. There is so much learning happening and I am absolutely passionate about this industry and I thought it would be useful to share some of those experiences with my network.

ROI 52

ROI Customer Journeys Case Study Financial 52

Forrester's Customer Insights

OCTOBER 22, 2024

Get ready for some major changes in the APAC business landscape in 2025! AI-driven initiatives will be the driving force behind tech improvements for companies in the region.

Company 52

Company 52

AWS Machine Learning

OCTOBER 22, 2024

To stay competitive, businesses across industries use foundation models (FMs) to transform their applications. Although FMs offer impressive out-of-the-box capabilities, achieving a true competitive edge often requires deep model customization through pre-training or fine-tuning. However, these approaches demand advanced AI expertise, high performance compute, fast storage access and can be prohibitively expensive for many organizations.

Training 88

Training Tools User Experience Management 88