Comm100

JULY 3, 2024

Enhancing customer service efficiency while maintaining quality is a paramount challenge. Chatbots have emerged as a powerful tool in addressing this, offering numerous benefits that can transform customer interaction dynamics. Here’s why integrating chatbots into your customer service strategy is essential with a low down on the key advantages of chatbots. 24/7 availability One of the standout advantages of chatbots is their ability to remain operational around the clock.

Chatbots 147

Chatbots Communication CRM Interaction 147

AWS Machine Learning

JULY 3, 2024

Knowledge Bases for Amazon Bedrock is a fully managed capability that helps you securely connect foundation models (FMs) in Amazon Bedrock to your company data using Retrieval Augmented Generation (RAG). This feature streamlines the entire RAG workflow, from ingestion to retrieval and prompt augmentation, eliminating the need for custom data source integrations and data flow management.

Knowledge Base 93

Knowledge Base Policies Ecommerce Comparison 93

Retently

JULY 3, 2024

When the goal is to extract genuine feedback without compromising privacy, the challenge lies in finding the appropriate anonymous feedback tool. This piece cuts to the chase, offering insights on how to identify and implement these tools effectively, striking a balance between confidentiality, ease of use, and integration – all while keeping costs in mind.

Tools 78

Tools Feedback Analytics Survey 78

Bill Quiseng

JULY 3, 2024

On July 4, Americans celebrate Independence Day. In part, the Declaration of Independence proclaimed That whenever any Form of Government becomes destructive of these ends, it is the Right of the People to alter or to abolish it … and organizing its powers in such form, as to them shall seem most likely to effect their Safety and Happiness. With that in mind, we, as customers, proclaim our independence from the tyranny of “Profits over People” retailers who care more about reve

Customer Care 78

Customer Care Retail Government Interaction 78

Speaker: Tim Buteyn, President of ThinkingKap Learning Solutions

Join this brand new webinar with Tim Buteyn to learn how you can master the art of remote onboarding! By the end of this session, you'll understand how to: Craft a Tailored Onboarding Checklist 📝 Develop a comprehensive, customized checklist that ensures every new hire has a smooth transition into your company, no matter where they are in the world.

Strategy

AWS Machine Learning

JULY 3, 2024

Generative AI and transformer-based large language models (LLMs) have been in the top headlines recently. These models demonstrate impressive performance in question answering, text summarization, code, and text generation. Today, LLMs are being used in real settings by companies, including the heavily-regulated healthcare and life sciences industry (HCLS).

Healthcare 87

Healthcare Guidelines Innovation System 87

MiaRec

JULY 3, 2024

CX Today’s Charlie Mitchell sits down with MiaRec CEO, Gennadiy Bezko, as he proudly showcases our latest innovations: AI Prompt Designer, LLM-based sentiment analysis, and robust multi-language support. These groundbreaking advancements are just the beginning of MiaRec's commitment to revolutionizing contact center AI. Join us as we dive into what’s resonating with customers, unveil our ambitious roadmap, and explore the cutting-edge trends shaping the future of customer experience.

Contact Center 52

Contact Center Roadmap Analysis Trends 52

Blueshift

JULY 3, 2024

The foundations of marketing programs and strategies are shifting, fundamentally causing retail marketers to rethink their customer engagement strategies: the demise of third-party cookies seems closer at hand, as the spiraling costs of paid media and a persistent and growing regulatory framework on data privacy loom overhead. And if that is not enough, economic conditions drive a growing need for performance and accountability.

Retail 52

Retail Marketing Data Strategy 52

Think Customers

JULY 3, 2024

By Ricardo Saltz Gulko This article is published through a partnership with the European CX Organisation (ECXO). Read the original here. As we have explored, AI is fundamentally transforming the employee experience, touching every aspect from recruitment and onboarding to learning, development, and day-to-day engagement. This transformation, driven by advanced data analytics, machine learning, and predictive technologies, is ushering in a new era of workplace efficiency and personalization.

Employee Experience 52

Employee Experience Analysis Multi-Channel Culture 52

Clarivate

JULY 3, 2024

The medical technology industry is emerging from a turbulent pandemic era strong, with some really exciting innovations making their way to patients, several of which we showcased in our recent Medical Technologies to Watch report. However, to realize the promise of these and other innovations, MedTech companies must navigate a fast-changing clinical, competitive and regulatory environment that presents a complex web of challenges.

Trends 52

Trends Industry Healthcare Hospitality 52

Speaker: Laura Noonan, Chief Revenue Officer at CallFinder + Angie Kronlage, Director of Program Success at Working Solutions + April Wiita, Vice President of Program Success at Working Solutions

Are you still manually reviewing calls? 🤔 It's time for a change! The traditional method of manual call monitoring is no longer cutting it in today's fast-paced call center environment. Industry experts Angie Kronlage and April Wiita from Working Solutions are here to explore the power of innovative automation to revolutionize outdated call review processes!

Customer Experience

CSM Magazine

JULY 3, 2024

Instagram is more than just a platform for sharing photos and videos. For businesses, it represents a powerful tool to build and nurture customer loyalty. Here, we’ll guide you through actionable strategies on how to leverage Instagram to create a loyal customer base. Why Instagram? With over 1 billion active users, Instagram is a goldmine for businesses looking to engage with their audience.

Loyalty 52

Loyalty How To Video Brands 52

Centercode

JULY 3, 2024

Discover how empathy enhances beta testing with insights from Dylan LeMay, Beta Program Manager at Nanit.

Management 52

Management 52

CSM Magazine

JULY 3, 2024

To compete in the world of higher education, providing great customer service at universities is no longer optional. Whether they’re just starting out or nearing graduation, student success depends on ongoing support. Here we help you take your university’s customer service to the next level – exceeding expectations is the new standard.

Customer Service 52

Customer Service How To Chatbots Effort Score 52

Forrester's Customer Insights

JULY 3, 2024

Last week we wrapped up CX Summit EMEA 2024. Firstly I have to say a massive thanks to everyone who attended, both in-person and virtually, as well as to the team behind the scenes that worked tirelessly to put on a great show.

Meeting 32

Meeting Customers 32

Speaker: David Nisbet, Everett Zufelt, and Michaela Weber

Once upon a time, in the vast realm of online commerce, there lived a humble checkout button overlooked by many. Yet, within its humble click lay the power to transform a mere visitor into a loyal customer. 🧐 💡 Getting checkout right can mark the difference between a successful sale and an abandoned cart, yet many businesses fail to make payments a part of their commerce strategy even when it has a direct impact on revenue.

Sales

Retently

JULY 3, 2024

Have you ever asked a question only to get a “yes” or “no” in response and wished you could uncover a little more? That’s where open-ended questions come into play, especially in the business world where every bit of feedback counts. In this article, we’ll dive into some top open-ended question examples and explore why they’re so effective. Whether you’re looking to enhance your interviews, gather detailed survey responses, or improve customer feedback , you’ll find plenty of useful tips and in

Examples 78

Examples Feedback Survey Analysis 78

Forrester's Customer Insights

JULY 3, 2024

Enterprise architecture teams must take action to demonstrate their value to the overall business — read this blog for some key best practices and activities that EA professionals can undertake.

Technology 32

Technology Strategy 32

AWS Machine Learning

JULY 3, 2024

Foreigners and expats living outside of their home country deal with a large number of emails in various languages daily. They often find themselves struggling with language barriers when it comes to setting up reminders for events like business gatherings and customer meetings. To solve this problem, this post shows you how to apply AWS services such as Amazon Bedrock , AWS Step Functions , and Amazon Simple Email Service (Amazon SES) to build a fully-automated multilingual calendar artificial

How To 86

How To Resources Tools Interaction 86

Forrester's Customer Insights

JULY 3, 2024

Journey maps are STILL wildly popular, and for good reason: Done right, they can transform the customer experience (CX) your company delivers and even alter its culture.

Customer Journeys 32

Customer Journeys Culture Tools Customer Experience 32

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Cut complexity and boost efficiency while empowering your customers with Nextiva's unified communications platform. Nextiva streamlines workflows and centralizes customer interactions, all while simplifying business collaboration, increasing productivity, and reducing employee burnout.

Communication

Forrester's Customer Insights

JULY 3, 2024

Despite the post-election trauma in France, brands sponsoring the Paris 2024 Olympic games should be able to leverage their investments. There is a huge contrast between the current political context today in France and the universal message that the Olympic games will convey in about three weeks.

Brands 30

Brands B2C Trends Marketing 30

Forrester's Customer Insights

JULY 3, 2024

Aristotle’s wisdom nails it: mastering precision, appropriateness, timeliness, intentionality, and methodology isn’t just for anger management — it's crucial for AIOps too. In the chaotic world of IT, we need to separate the signal from the noise and act with clear intention.

Management 24

Management Innovation Technology Data 24