Zonka Feedback
SEPTEMBER 10, 2024
Customer experience is no longer just a competitive advantage—it’s the backbone of successful companies. In fact, 86% of buyers are willing to pay more for a great experience, yet only 1 in 3 companies actually deliver on customer expectations. The gap? Disconnected feedback systems that fail to provide real-time, actionable insights.
Experience Investigators by 360Connext
SEPTEMBER 10, 2024
This is your September CX Pulse Check. Once a month, we check in with news and current events to find out what’s happening in the world of customer experience and discuss ideas and insights that we can learn from as CX leaders. Ever wondered how a company with a loyal customer base could fumble a major app redesign? Get ready to discover the profound impacts of customer feedback – or the lack thereof – as Jeannie Walters and special co-host Karen Lynch, Head of Content at Greenbook, dissec
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
BlueOcean
SEPTEMBER 10, 2024
Are you in the middle of “contact center RFP season”? The RFP questions listed below provide you with a comprehensive guide on how you can structure the request and the actual questions you can add to your RFP. We segmented the questions into six key sections: Company Overview Agent Workforce Contact Center Reporting Project Management Technology Pricing Company Overview Get to know the history and organization of the vendor.
IntouchInsight
SEPTEMBER 10, 2024
Get your retail store ready for the holiday shopping season. Uncover insights into consumer holiday shopping behavior and get strategies to maximize sales.
Speaker: Jennifer Wright and Nick Barron
Navigating the complexities of e-commerce requires more than just the right technology - It demands a holistic strategy that aligns platform capabilities with customer- centric design and marketing. This webinar will provide a roadmap for building a robust e-commerce strategy, guiding you through key decisions from platform selection to creating user experiences that convert, and leverage digital marketing to reach and retail customers.
Kapta Customer Success
SEPTEMBER 10, 2024
Discover how integrating a dedicated account management strategy enhances the 'land and expand' approach, transforming initial wins into lasting partnerships and sustained growth.
Customer Experience Update brings together the best content for Customer Experience and Customer Management professionals from the widest variety of industry thought leaders.
Clarivate
SEPTEMBER 10, 2024
New Clarivate report assesses current and expected trends and investigates the impact of technologies, including AI, on librarians and their communities through a global survey of academic, national and public libraries. Advanced technologies, in particular Artificial Intelligence (AI), are reshaping the world of education and research, offering new possibilities for enhancing learning outcomes, accelerating discovery and improving content accessibility.
BirdEye
SEPTEMBER 10, 2024
According to Birdeye’s The One report , 38% of consumers say leaving a favored service provider is emotionally difficult. At least as or more so than ending a relationship with a significant other. But they need to become your customers before such a deep relationship is built. Businesses must first capture the attention of potential clients. Then they must nurture them through the marketing funnel, gradually transforming them from prospects to loyal customers.
Clarivate
SEPTEMBER 10, 2024
Reliable insights require quality monitoring and a high level of accuracy. New generative artificial intelligence (AI) and large language model (LLM) technologies offer new possibilities for patent researchers. They can create workflow efficiencies for those who want to capture quick insights from the ever-expanding volume of global patent publications.
BirdEye
SEPTEMBER 10, 2024
Your healthcare business needs a robust online presence so patients can find you online. Patients now rely on search engines like Google to locate and evaluate healthcare providers in their area. The recent “The One” report by Birdeye shows many consumers (58%) won’t even try to seek out businesses that don’t have an online presence. As a healthcare practice, standing out in local searches is key to attracting more patients and growing your practice.
Advertisement
This comprehensive report explores the evolving landscape of customer and business expectations, with five key trends that will help you understand your customers and stay ahead of the competition. Discover how your peers are implementing AI to improve customer experience with granular insights into their CX investments and specific AI use cases. For the first time, customers prefer digital channels when interacting with a business.
Blake Morgan
SEPTEMBER 10, 2024
Northwestern Mutual, a financial services company with over 165 years of history, is setting a new standard for customer experience by embracing cutting-edge technology without losing sight of its legacy.
The DiJulius Group
SEPTEMBER 10, 2024
Is it possible to connect and lead GenZ’s the same way you have commanded other generations? In this episode, Chief Revolution Officer John DiJulius talks with Brian Polian. After 25 years of coaching football at the highest levels at such places as Notre Dame, LSU, Stanford, and Texas A&M, Brian stepped back from the coaching. Read Full Article The post 170: Leading Gen Z’s appeared first on The DiJulius Group.
Uplight
SEPTEMBER 10, 2024
Uplight has been enabling utilities to better serve their business customers for 15 years, and now we are excited to share what we’ve been working on behind the scenes: our next-generation solution for business customers. Our new-and-improved solution is custom built to meet the needs of your business customers – all with the goal of Read More The post Introducing Uplight’s New & Improved Solution for Business Customer Engagement appeared first on Uplight.
SurveySensum
SEPTEMBER 10, 2024
Are you fully leveraging the potential NPS follow up questions? Many businesses gather Net Promoter Score data, but only a few truly harness the power of this simple and powerful CX metric to gain deeper insights. And to do that the first step is to add follow up questions in your NPS survey! When you ask and include follow up open-ended questions in your NPS survey you allow your customers to explain their experience and express themselves better.
Speaker: Igli Laci, Strategic Finance Leader
In today’s competitive market, pricing is more than just a number — it’s the cornerstone of profitability. The right pricing strategy ensures that you capture the true value of your offering, paving the way for sustainable growth and long-term success. Join Igli Laci, Strategic Finance Leader, in this exclusive session where he will explore how a well-crafted pricing approach balances customer perception with business objectives, creating a powerful tool for securing both competitive advantage a
Strativity
SEPTEMBER 10, 2024
The post The Thrill — and Challenge — of Virtual Reality: How Humanizing the Customer Journey can Boost Loyalty for VR & Consumer Tech Brands appeared first on Material.
Perkville
SEPTEMBER 10, 2024
Discover how Harbour Dance Centre increased revenue by 27% using Perkville's loyalty program to engage students and drive retention in a competitive market.
Forrester's Customer Insights
SEPTEMBER 10, 2024
Forrester’s B2B Summit APAC 2024 for CMOs and marketing leaders is just a few weeks away. I’m excited to meet you in Singapore on October 1, 2024, and together, we will discuss the latest data, trends, and insights shaping the marketer’s remit in a tech-disrupted world.
dscout People Nerds
SEPTEMBER 10, 2024
It’s easy to get attached to exclusively qualitative methods. These quant ideas will help bring your practice to a more sophisticated level.
Speaker: Conrado Morlan
In this engaging and witty talk, industry expert Conrado Morlan will explore how artificial intelligence can transform the daily tasks of product managers into streamlined, efficient processes. Using the lens of a superhero narrative, he’ll uncover how AI can be the ultimate sidekick, aiding in data management and reporting, enhancing productivity, and boosting innovation.
Forrester's Customer Insights
SEPTEMBER 10, 2024
Data and AI leaders today must create business value from trusted data, build the foundation to scale AI, and cultivate a data-driven culture. To help them meet these challenges, Forrester is launching Forrester Decisions for Data, AI & Analytics. Learn more about this new service and how it can benefit your organization.
Strativity
SEPTEMBER 10, 2024
The post Driving Digital Success with Acquia Convert and Human-Centric Insights appeared first on Material.
Optimove
SEPTEMBER 10, 2024
Optimove, a CRM marketing solution for iGaming and sports betting, has announced the appointment of Adi Dagan as the company’s Senior Director of Partnerships. Dagan Co-Founded Beehive, which was acquired by Playtech, and Everybuddy Games, where he secured $25m in venture capital. The post Optimove appoints Adi Dagan as Senior Director of Partnerships appeared first on Optimove.
Forrester's Customer Insights
SEPTEMBER 10, 2024
AI copilots of all kinds — new off-the-shelf solutions, custom-built applications, or those embedded in business applications — are taking off. But there’s little measurable business return yet, and much confusion. In a new report for Forrester clients, J.P.
Advertisement
Today’s digitally savvy customers have high expectations of retailers for convenience, responsiveness, and ease of doing business both in-store and online. Our recent survey of over 2,000 US consumers found that retailers that can drive a seamless, omnichannel customer experience (CX) – across physical and digital channels – have huge benefits for brand relevance, profitability, and customer loyalty.
DCX
SEPTEMBER 10, 2024
Weekly inspiration, education, and coaching for customer-obsessed leaders. The DCX Newsletter is a reader-supported publication. Join the DCX community as a Premium subscriber to support the continued creation of posts like this. To Celebrate reaching 1K subscribers, I’m offering new Premium Subscribers a special offer that ends October 1. Get 75% off forever Are you looking to get in front of 1K+ Customer-obsessed Leaders?
Forrester's Customer Insights
SEPTEMBER 10, 2024
In today’s fast-paced B2B landscape, staying ahead requires more than just traditional strategies. At the upcoming B2B Summit EMEA 2024, our keynote sessions will equip you with the insights and tools needed to drive meaningful change and achieve sustained growth.
AWS Machine Learning
SEPTEMBER 10, 2024
This post is co-written with Francisco Azuaje from Genomics England. Genomics England analyzes sequenced genomes for The National Health Service (NHS) in the United Kingdom, and then equips researchers to use data to advance biological research. As part of its goal to help people live longer, healthier lives, Genomics England is interested in facilitating more accurate identification of cancer subtypes and severity, using machine learning (ML).
Forrester's Customer Insights
SEPTEMBER 10, 2024
This week, the U.S. DOJ begins its antitrust trial against Google, contending that the company has monopolized the economics of digital advertising at the expense of publishers and advertisers.
Speaker: Laura Noonan, Chief Revenue Officer at CallFinder + Angie Kronlage, Director of Program Success at Working Solutions + April Wiita, Vice President of Program Success at Working Solutions
Are you still manually reviewing calls? 🤔 It's time for a change! The traditional method of manual call monitoring is no longer cutting it in today's fast-paced call center environment. Industry experts Angie Kronlage and April Wiita from Working Solutions are here to explore the power of innovative automation to revolutionize outdated call review processes!
Gainsight
SEPTEMBER 10, 2024
A few decades ago, the predictions for 2024 included flying cars and robots everywhere. While some of our ideas came true, most did not. In fact, looking back on everything we thought we would have by now only shows us how hard it is to predict what the future will hold. Instead, the best we can do is prepare for as many futures as possible. For SaaS companies, that means identifying what our teams need to succeed and what tech is available to help them.
Optimove
SEPTEMBER 10, 2024
How AI is Transforming CDPs Download Now >> Why it Matters: This post reveals guiding strategies for executives to ensure their brands remain competitive and relevant and ready to capitalize on emerging channels as they arise. It emphasizes the critical need to prepare for future, yet unknown marketing channels; and highlights the importance of building flexible, channel-agnostic infrastructure and fostering a culture of innovation and adaptability within marketing teams.
NobelBiz
SEPTEMBER 10, 2024
Omnichannel contact center solutions provide the means to meet such demand by uniting customer interactions and driving a more connected, consistent, and satisfying experience. In this article, we are going to discuss what omnichannel contact center solutions are, how they are different from traditional multichannel approaches, why they are important for businesses in modern times, features to look for in a tool, and some of the best options available in the market today.
Expert insights. Personalized for you.
52 
Let's personalize your content