Zonka Feedback
SEPTEMBER 10, 2024
Customer experience is no longer just a competitive advantage—it’s the backbone of successful companies. In fact, 86% of buyers are willing to pay more for a great experience, yet only 1 in 3 companies actually deliver on customer expectations. The gap? Disconnected feedback systems that fail to provide real-time, actionable insights.
BlueOcean
SEPTEMBER 10, 2024
Are you in the middle of “contact center RFP season”? The RFP questions listed below provide you with a comprehensive guide on how you can structure the request and the actual questions you can add to your RFP. We segmented the questions into six key sections: Company Overview Agent Workforce Contact Center Reporting Project Management Technology Pricing Company Overview Get to know the history and organization of the vendor.
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IntouchInsight
SEPTEMBER 10, 2024
Get your retail store ready for the holiday shopping season. Uncover insights into consumer holiday shopping behavior and get strategies to maximize sales.
BlueOcean
SEPTEMBER 10, 2024
Are you in the middle of “contact center RFP season”? The RFP questions listed below provide you with a comprehensive guide on how you can structure the request and the actual questions you can add to your RFP. We segmented the questions into six key sections: Company Overview Agent Workforce Contact Center Reporting Project Management Technology Pricing Company Overview Get to know the history and organization of the vendor.
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Customer education has become a key driver for growth, retention, and product adoption. Our latest 2024 State of Customer Education Report uncovers critical data and insights from a survey of over 200 industry leaders, offering a look at the evolving role of education in driving business success. Inside, you'll find data on key trends and strategies, including: Strategies for Scaling & Customization: Find out which investments in learning technology deliver the biggest ROI and scalability.
ShepHyken
SEPTEMBER 10, 2024
In a recent Amazing Business Radio episode, I interviewed Rony Vexelman, the VP of marketing at Optimove , who said, “Companies that put their customers at the center are the companies that are outperforming their competition.” Who would disagree with that statement? Well, Heather Quick Ginevan did, and she included a great explanation in just one sentence.
Customer Experience Update brings together the best content for Customer Experience and Customer Management professionals from the widest variety of industry thought leaders.
Kapta Customer Success
SEPTEMBER 10, 2024
Discover how integrating a dedicated account management strategy enhances the 'land and expand' approach, transforming initial wins into lasting partnerships and sustained growth.
AWS Machine Learning
SEPTEMBER 10, 2024
This post is co-written with Francisco Azuaje from Genomics England. Genomics England analyzes sequenced genomes for The National Health Service (NHS) in the United Kingdom, and then equips researchers to use data to advance biological research. As part of its goal to help people live longer, healthier lives, Genomics England is interested in facilitating more accurate identification of cancer subtypes and severity, using machine learning (ML).
BirdEye
SEPTEMBER 10, 2024
According to Birdeye’s The One report , 38% of consumers say leaving a favored service provider is emotionally difficult. At least as or more so than ending a relationship with a significant other. But they need to become your customers before such a deep relationship is built. Businesses must first capture the attention of potential clients. Then they must nurture them through the marketing funnel, gradually transforming them from prospects to loyal customers.
Clarivate
SEPTEMBER 10, 2024
Reliable insights require quality monitoring and a high level of accuracy. New generative artificial intelligence (AI) and large language model (LLM) technologies offer new possibilities for patent researchers. They can create workflow efficiencies for those who want to capture quick insights from the ever-expanding volume of global patent publications.
Speaker: Amanda Adams, Fractional CFO, CPA
Are you ready to elevate your accounting processes for 2025? 🚀 Join us for an exclusive webinar led by Amanda Adams, a seasoned fractional CFO and CPA passionate about transforming back-office operations for finance teams. This session will cover critical best practices and process improvements tailored specifically for accounting professionals.
BirdEye
SEPTEMBER 10, 2024
Your healthcare business needs a robust online presence so patients can find you online. Patients now rely on search engines like Google to locate and evaluate healthcare providers in their area. The recent “The One” report by Birdeye shows many consumers (58%) won’t even try to seek out businesses that don’t have an online presence. As a healthcare practice, standing out in local searches is key to attracting more patients and growing your practice.
Blake Morgan
SEPTEMBER 10, 2024
Northwestern Mutual, a financial services company with over 165 years of history, is setting a new standard for customer experience by embracing cutting-edge technology without losing sight of its legacy.
DCX
SEPTEMBER 10, 2024
Weekly inspiration, education, and coaching for customer-obsessed leaders. The DCX Newsletter is a reader-supported publication. Join the DCX community as a Premium subscriber to support the continued creation of posts like this. To Celebrate reaching 1K subscribers, I’m offering new Premium Subscribers a special offer that ends October 1. Get 75% off forever Are you looking to get in front of 1K+ Customer-obsessed Leaders?
Gainsight
SEPTEMBER 10, 2024
A few decades ago, the predictions for 2024 included flying cars and robots everywhere. While some of our ideas came true, most did not. In fact, looking back on everything we thought we would have by now only shows us how hard it is to predict what the future will hold. Instead, the best we can do is prepare for as many futures as possible. For SaaS companies, that means identifying what our teams need to succeed and what tech is available to help them.
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Understanding and improving your customer experience (CX) can have a massive impact on your bottom line. Choosing the right voice of customers (VoC) solution is a critical step to elevating CX. Frost & Sullivan researched more than 50 leading VoC vendors, analyzing both their “innovation index” and “growth index” to independently select the top 10 performers in each of these categories.
Optimove
SEPTEMBER 10, 2024
Up your mobile marketing game with this guide Download Now Why it Matters: This post reveals guiding marketing strategies for executives to ensure their brands remain competitive and relevant and ready to capitalize on emerging channels as they arise. It emphasizes the critical need to prepare for future, yet unknown marketing channels; and highlights the importance of building flexible, channel-agnostic infrastructure and fostering a culture of innovation and adaptability within marketing teams
The DiJulius Group
SEPTEMBER 10, 2024
Is it possible to connect and lead GenZ’s the same way you have commanded other generations? In this episode, Chief Revolution Officer John DiJulius talks with Brian Polian. After 25 years of coaching football at the highest levels at such places as Notre Dame, LSU, Stanford, and Texas A&M, Brian stepped back from the coaching. Read Full Article The post 170: Leading Gen Z’s appeared first on The DiJulius Group.
Optimove
SEPTEMBER 10, 2024
How AI is Transforming CDPs Download Now >> Why it Matters: This post reveals guiding strategies for executives to ensure their brands remain competitive and relevant and ready to capitalize on emerging channels as they arise. It emphasizes the critical need to prepare for future, yet unknown marketing channels; and highlights the importance of building flexible, channel-agnostic infrastructure and fostering a culture of innovation and adaptability within marketing teams.
Gainsight
SEPTEMBER 10, 2024
A few decades ago, the predictions for 2024 included flying cars and robots everywhere. While some of our ideas came true, most did not. In fact, looking back on everything we thought we would have by now only shows us how hard it is to predict what the future will hold. Instead, the best we can do is prepare for as many futures as possible. For SaaS companies, that means identifying what our teams need to succeed and what tech is available to help them.
Speaker: Jay Allardyce, Deepak Vittal, and Terrence Sheflin
As we look ahead to 2025, business intelligence and data analytics are set to play pivotal roles in shaping success. Organizations are already starting to face a host of transformative trends as the year comes to a close, including the integration of AI in data analytics, an increased emphasis on real-time data insights, and the growing importance of user experience in BI solutions.
Uplight
SEPTEMBER 10, 2024
Uplight has been enabling utilities to better serve their business customers for 15 years, and now we are excited to share what we’ve been working on behind the scenes: our next-generation solution for business customers. Our new-and-improved solution is custom built to meet the needs of your business customers – all with the goal of Read More The post Introducing Uplight’s New & Improved Solution for Business Customer Engagement appeared first on Uplight.
DCX
SEPTEMBER 10, 2024
Weekly inspiration, education, and coaching for customer-obsessed leaders. The DCX Newsletter is a reader-supported publication. Join the DCX community as a Premium subscriber to support the continued creation of posts like this. To Celebrate reaching 1K subscribers, I’m offering new Premium Subscribers a special offer that ends October 1. Get 75% off forever Are you looking to get in front of 1K+ Customer-obsessed Leaders?
SurveySensum
SEPTEMBER 10, 2024
Are you fully leveraging the potential NPS follow up questions? Many businesses gather Net Promoter Score data, but only a few truly harness the power of this simple and powerful CX metric to gain deeper insights. And to do that the first step is to add follow up questions in your NPS survey! When you ask and include follow up open-ended questions in your NPS survey you allow your customers to explain their experience and express themselves better.
NobelBiz
SEPTEMBER 10, 2024
Omnichannel contact center solutions provide the means to meet such demand by uniting customer interactions and driving a more connected, consistent, and satisfying experience. In this article, we are going to discuss what omnichannel contact center solutions are, how they are different from traditional multichannel approaches, why they are important for businesses in modern times, features to look for in a tool, and some of the best options available in the market today.
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Customers expect to be able to interact with your organization whenever and however they want. They also expect your agents to have insights into their journeys so that they don’t have to repeat themselves as they move through various channels. And, if they’re not able to, they just might find one of your competitors who will offer the flexibility they are looking for.
Strativity
SEPTEMBER 10, 2024
The post The Thrill — and Challenge — of Virtual Reality: How Humanizing the Customer Journey can Boost Loyalty for VR & Consumer Tech Brands appeared first on Material.
Forrester's Customer Insights
SEPTEMBER 10, 2024
Forrester’s B2B Summit APAC 2024 for CMOs and marketing leaders is just a few weeks away. I’m excited to meet you in Singapore on October 1, 2024, and together, we will discuss the latest data, trends, and insights shaping the marketer’s remit in a tech-disrupted world.
Perkville
SEPTEMBER 10, 2024
Discover how Harbour Dance Centre increased revenue by 27% using Perkville's loyalty program to engage students and drive retention in a competitive market.
Forrester's Customer Insights
SEPTEMBER 10, 2024
Data and AI leaders today must create business value from trusted data, build the foundation to scale AI, and cultivate a data-driven culture. To help them meet these challenges, Forrester is launching Forrester Decisions for Data, AI & Analytics. Learn more about this new service and how it can benefit your organization.
Speaker: Miriam Connaughton and Donald Knight
As organizations scale, keeping employees connected, engaged, and productive can seem like a monumental task. But what if AI could help you do all of this and more? AI has the power to help, but the key is implementing it in a way that enhances, rather than replaces, human connection. Join us for an exploration into how industry trailblazers are using AI to transform employee experience at scale while addressing both the potential and the pitfalls.
dscout People Nerds
SEPTEMBER 10, 2024
It’s easy to get attached to exclusively qualitative methods. These quant ideas will help bring your practice to a more sophisticated level.
Strativity
SEPTEMBER 10, 2024
The post Driving Digital Success with Acquia Convert and Human-Centric Insights appeared first on Material.
Optimove
SEPTEMBER 10, 2024
Optimove, a CRM marketing solution for iGaming and sports betting, has announced the appointment of Adi Dagan as the company’s Senior Director of Partnerships. Dagan Co-Founded Beehive, which was acquired by Playtech, and Everybuddy Games, where he secured $25m in venture capital. The post Optimove appoints Adi Dagan as Senior Director of Partnerships appeared first on Optimove.
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